Just came back from vacation and looked at my e-receipt and saw I was charged an extra $45 for an…read morehour late fee for drop off. Our drop off time on our contract was 6am. We dropped it off at 4:45 am for a 6 am flight. But because Bozeman Budget doesn't have employees onsite. You leave the vehicle with the key inside. They show drop off at 7:45 which likely when the employees show up and scan all the returned rentals. Then when I called customer service the lady told me I had to fill out documentation and show proof of my flights. When I asked to speak to a supervisor I was told one wasn't available for 24-48 hours. Then I decided to email. When I finished my email and hit send it said server error try again. My guess is they do this frequently and make it so hard that people give up.

We booked a full size car for 8 days starting 5/8/24. They did not have a full size available so…read moregave us a Pacifica mini-van. It was cold and rainy that day. When we got to Missoula the following day, it was warm and we found the air conditioner was not working. It was no longer tolerable when we got to Kalispel so we went to the airport. They only had a Pacifica or a truck available. We took the Pacifica and it was great until we got to Great Falls the following day. A message appeared on the screen while driving in heavy traffic-"pull over safely as this vehicle is going to shut down". It did shut down and would not start again. We called Budget for roadside assistance. They informed us it would be 1-1 1/2 hours until arrival and we would be charged for the service. After 20 minutes the car started. We drove to the airport and then cancelled the roadside service call. They said it would be awhile as they had to clean the car. We were given a Chevy Malibu. When we got to Bozeman the following morning to return the car, there was no one to check the car in and no one at the airport counter. We received the rental receipt via email. We were charged an additional $250 for a one way trip. When we called they said they would look into it and get back to us in 3-4 business days. The same day, we received another email charging us $104 for a tow service. I will never rent from Budget again!!!

So convenient! Just…read moreused them for a 5 day trip to Yellowstone. The car was delivered to the Bozeman airport and it was immaculate. Extremely clean and you could tell it was detailed. We also rented a cooler and it was well worth the rental fee. Food is scarce in Yellowstone so picking up food in Bozeman and then storing it in the cooler was a good move. The cooler kept everything cold for 5 days and I only had to refill the ice once! I definitely recommend using them to rent a car instead of the big rental car brands.

Just used an Explore Rental vehicle this week. Had a good rental with them but watch out if you…read moreplan to drive extensively. They have a 175 mile per day limit on rentals that is only shown when they send the rental agreement just before your pickup.

We had the best price with the best car rental experience with them. Great service. Highly…read morerecommend.

Ragan and Chad knew that I wasn't fully in the market for a new vehicle but that I would be open to…read morethe possibility of buying a new one. After my sister, Megan, was looking for a new truck, I got the opportunity to test drive while she was as well and realized that a full size truck is what I needed in my life. Ragan was available to answer questions, concerns and be there when we needed her. Chad has a great personality, amazing conversationalist, and was ready with our questions as well. Both of them never made us feel like we needed to drive off the lot with a vehicle, they even offered us to take a truck home to drive it over night, knowing that we weren't totally sure about it yet. My sister fell in love with her F-150 and I have fallen in love with my F-150 Tremor. Thank you both!

I purchased an Ineos Grenadier from this dealership and had some issues with a lack of service by…read morethe previous management. The new manager, Mike Hoover, reached out to me to make things right and had my car serviced and software updated. He went above and beyond to ensure that I received the service under the Kendall Care Agreement that had been promised at purchase. Extremely thankful for Mike's professionalism and kindness and have a renewed respect for Kendall Ford Bozeman. I will definitely be buying from them in the future!

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

I will never use the big box rental companies in Bozeman after renting with Journey. I like that…read morethey communicate very well and that there is never a question about if a car will be available. All the paperwork is done ahead of time and I literally walked 2 minutes from BZN baggage claim and got in my car and left. So easy! They said all their SUV's and vans have 3peak mountain snowflake rated tires installed for ski season.

Love it! Great service and communication. Car was very clean and in good shape. The service was…read moresmooth and easy, and also cheaper than 4 other places I checked out in the area. Definitely would use them again and would recommend to others! My only advice is to book them in advance to get the car you want. We wanted a suv but they were already filled so we opted for a smaller car.

I recently rented a car from here, to which 2 hours after drop off, Chris informed me of damage to…read morethe vehicle that I know for a fact was not done by me and I was not liable for, as they failed to fulfill their obligation to do a walk around with me at the time of drop off. Chris, the service manager, was very unpleasant to speak with and used tactics of intimidation, threatening to send the bill to collections without first having sent me the bill, to try to get me to pay $322 for the loose clip. I consider this to be normal wear and tear for a vehicle with 50,000 miles as opposed to accidental damage. Arguing with Chris was futile so I was able to get ahold of the General Manager, Steve Steinbrook, who reached out to me in a timely manner and was nothing short of understanding and professional. He dropped the claim immediately and sent me a confirmation letter releasing me from all financial liability. Steve, you get an A+ for customer service and turning the situation around with one short phone call. Chris, you get a big fat F and I hope you learn from this experience so you can better serve your customers.

Kyler and the group at TRAC are very easy to work with and have great rates. I would recommend them…read morefor both your business rental needs as well as personal. Vehicles are well taken care of, low mileage, and reliable. Which are all important when it comes to corporate rentals.

I have a 2003 Honda element and the alternator went on it. JC Billion got my car in right away and…read morefixed it. They went the extra mile for me and I would highly recommend them to anybody for repair work as well as oil changes and just about anything else. Can't say enough about how great Jay the service manager was in terms of helping me. Thank you JC Billion.

Great care and personal service. Timely attention to many details. Thanks for the serviceread more