**November 2025: Saturday Afternoon & Tuesday Morning Visit**…read more I booked my rental through Costco and had a smooth process. When my mom and I landed we walked to the car rental booths and got our paperwork sorted away fairly quickly. We then moved up to the 3rd floor of the garage to pick up our car and we basically left right away. Everyone was really polite nd the car I was given drove very nicely. Drop off was easy peasy and honestly no complaints.

Really not seeing why this company gets bad reviews! People were so friendly, our car was great,…read moreand service was seamless. We ended with a rock chip in the windshield. I called them about it, and their response was, "Please just enjoy the rest of your trip and don't worry about it now." They were awesome from start to finish! When we returned it, they took our insurance # and that was it. He said they may be able to fill it in house for free. I will be using the Bozeman Alamo again!!

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

We rented a car from here. I loved that this place was inside the airport. It was extremely easy to…read moreget to. It takes about 5 minutes to do all the paperwork. You get the keys there and just go to the car. The price was reasonable. I love how personable they were. They sent me a txt of there was any questions or concerns to reach out. Probably the most enjoyable rental experience I've had.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

Booking and pick up were very simple. I got in the rental and the check engine light was on. They…read morewere very apologetic and upgraded my car from sedan to SUV without me even asking. Service was easy and kind. I always choose budget when traveling to Bozeman.

AVOID. Rented me a car that died after 8 miles. And then told me it was my problem to resolve…read more Refused to refund even though I couldn't drive it because I "had the car". Every budget employee I spoke to is a like a robot that can only read from a script.

Rob was our Hertz counter staff at midnight smiling helpful. 5 stars Rob. This was our first time…read moreusing Hertz and we pick up at Bozeman return at Rapid City. He found a vehicle allowed at RAP as that Hertz has requirements for incoming rentals. New Durango sweet rental. Tx Rob.

GORDON MENAGER Avoid…read morethis location, and especially avoid Gordon Menager. This was one of the most appalling customer service experiences I have ever had. Gordon Menager was arrogant, condescending, insecure, and completely unfit to be dealing with customers, much less representing himself as the person in charge. We arrived with a confirmed Dollar rental reservation costing approximately $500. There was an extremely long line. An employee came out from the back, and I specifically asked her whether, as a Hertz Gold member, I could use the Hertz Gold line even though my reservation was through Dollar. She told me yes. I followed THEIR employee's instructions. After approximately 45 minutes of waiting, I reached the front and was told I needed to go back and start over in the other line. I calmly explained that I was standing there because their own employee specifically instructed me to do so. Gordon then inserted himself into the conversation and stated that their employees would "never say something like that," essentially calling me a liar. Unfortunately for Gordon, another customer standing next to me had witnessed what happened and immediately corroborated my account. Rather than acknowledging that he was wrong or simply apologizing for his employee giving incorrect information, Gordon doubled down on his obnoxious behavior. He introduced himself to me as the "GM," meaning General Manager. I subsequently learned that he is apparently a manager in training and has reportedly remained a manager in training for years. If accurate, perhaps his behavior provides some insight into why the training period has been so extensive. The worst part, however, came next. Gordon did not initially refuse to rent us the vehicle. After being spoken to so disrespectfully, I calmly asked Gordon for his business card. Only AFTER I asked for his card did Gordon suddenly decide that he was refusing to rent us our vehicle. What an incredible coincidence. The moment I asked for the information necessary to identify him and report his behavior, Gordon suddenly discovered a reason why my family could no longer receive the vehicle we had already reserved. The entire interaction reeked of insecurity and a desperate need to feel important. Gordon seemed extraordinarily impressed with the small amount of authority he possesses behind an airport rental counter. Rather than resolving an incredibly basic customer service issue, he appeared determined to remind everyone around him that he was the person who could say no. There is something genuinely embarrassing about watching a grown man become so intoxicated by such a limited amount of authority. A secure and competent manager would have resolved this situation in approximately thirty seconds. Instead, Gordon turned a simple misunderstanding caused by HIS OWN EMPLOYEE into an opportunity to posture, condescend to a customer, question my honesty, and ultimately punish my family after I dared to ask him for his business card. It was one of the most pathetic displays of petty authority I have ever witnessed. His behavior gave the overwhelming impression of someone with a serious chip on his shoulder who derives an unusual amount of satisfaction from having the ability to inconvenience other people. The arrogance would almost be funny if his little power trip had not actually cost my family a substantial amount of money. Because Gordon refused to honor our confirmed rental, we were forced to obtain a last minute vehicle from Avis for approximately $1,500, THREE TIMES the approximately $500 cost of our original reservation. His ego cost our family approximately $1,000. Imagine creating a thousand dollar problem for a customer because she asked you for your business card. That tells you everything you need to know about Gordon's temperament. This is not how a professional manager behaves. This is how someone behaves when the title on his name tag seems to be doing an enormous amount of work for his self esteem. And considering Gordon introduced himself as the General Manager when he is apparently still a manager in training, the obsession with appearing important becomes even more remarkable. Hertz and Dollar corporate should seriously examine whether someone who behaves this way should have any managerial authority over customers whatsoever. If Gordon's behavior is representative of the management culture at this location, I would recommend renting literally anywhere else. A confirmed reservation apparently means very little here, and if you have the nerve to question Gordon's behavior or ask for his business card, you may discover just how eagerly he is willing to exercise whatever tiny amount of authority he has. We will be seeking reimbursement for the substantial additional expense his conduct caused and escalating this matter to Hertz and Dollar corporate.

We flew into BZM in the afternoon and picked up our small SUV from Avis. So far so good. But when…read morewe got on the freeway toward Yellowstone it became immediately apparent that there was a bad vibration in the left front wheel. It definitely felt and sounded unsafe. It was loud. We turned around at the next exit and returned to Avis. They were apologetic and gave us keys to a different SUV, same class. This car seemed fine and we got back on the freeway. It wasn't until the next morning in Gardiner that I noticed the tires. They were extremely worn, with very little tread left. I rechecked the odometer which showed 21K miles. The car was new. So either the odometer was rolled back, or someone swapped tires off this car? Crazy. I have never encountered this before. It was too late to drive back to Bozeman so we just continued on our trip through Yellowstone. The tires held up thank goodness but it certainly made me uneasy to drive mountain roads on tires that bad. We dropped the car at SLC with full tank before flying home. It could have been worse. After reading some of the other horrible reviews here I guess we should count ourselves lucky. Definitely avoid Avis when visiting Bozeman.

Update: Today my husband took the car to the gas station. When he opened the second-row underfloor…read morestorage compartment in the Chrysler Pacifica, he said it was absolutely filthy! It bothered him so much that he drove to two different gas stations before finally finding a car wash with a vacuum so he could clean it out. Unfortunately he didn't even take a photo of it.

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

Excellent service ! We were picked up at the airport. The…read morecar was meticulously clean. We dropped at the airport water in the car, snack snacks tissues everything provided the excellent was absolutely great highly recommend them.

Shameful Treatment After a Canceled Flight We rented a car…read morefor nearly a full week, but our flight was canceled after we spent almost seven hours waiting on the tarmac because of mechanical problems and weather-related delays. We were unable to find a reasonable alternative flight. We notified the rental company immediately and asked whether it would refund at least a portion of the weekly charge or provide a future credit. It refused to offer any accommodation, charged us the full amount for the entire week, and would not even consider issuing a credit. Retaining the full weekly rental price under these circumstances, without any apparent consideration of the company's actual loss, feels grossly unfair and excessive, regardless of whether the reservation included nonrefundable language. This was a deeply disappointing and shameful way to treat a customer dealing with circumstances entirely beyond their control.