Really not seeing why this company gets bad reviews! People were so friendly, our car was great,…read moreand service was seamless. We ended with a rock chip in the windshield. I called them about it, and their response was, "Please just enjoy the rest of your trip and don't worry about it now." They were awesome from start to finish! When we returned it, they took our insurance # and that was it. He said they may be able to fill it in house for free. I will be using the Bozeman Alamo again!!

**November 2025: Saturday Afternoon & Tuesday Morning Visit**…read more I booked my rental through Costco and had a smooth process. When my mom and I landed we walked to the car rental booths and got our paperwork sorted away fairly quickly. We then moved up to the 3rd floor of the garage to pick up our car and we basically left right away. Everyone was really polite nd the car I was given drove very nicely. Drop off was easy peasy and honestly no complaints.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

Jessica, at Bozeman Airport, was such a great help!! I rented a small economy car online. Once I…read moregot in town, I found out I really needed a bigger car. I tried calling the 866 number (which was no help at all!!) before giving up and going into the airport around 9pm that night. Jessica helped get me the best car for my needs and got me a great deal!! Although the call center sucks (I recommend making some revisions there) the actual people went out of their way to help me!

We rented a car from here. I loved that this place was inside the airport. It was extremely easy to…read moreget to. It takes about 5 minutes to do all the paperwork. You get the keys there and just go to the car. The price was reasonable. I love how personable they were. They sent me a txt of there was any questions or concerns to reach out. Probably the most enjoyable rental experience I've had.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

This wasn't my worst budget rental pickup experience ever, but not my best either. Will start with…read morethe two staff members working were courteous and working very hard. The drawback is they were the only ones for a line of like 20 people, and given the nature of car rentals each person takes 5-10 mins. I ended up waiting 35-40 mins after a late flight and it set us back from getting on to our two hour drive. There was in fact NO fast break or Avis preferred line, although I saw a sign for one (so having that status didn't help me this time). The car pickup lot was a bit weird too, but had enough signs we were able to get out without much trouble (couldn't find an elevator though? I ended up leaving my mom with the bags and going up via the stairs). Despite this experience I would still rent from Avis/budget again :) but wish the process had been a little faster - again though, this had nothing to do with the actual service. They were doing a good job.

If I could give a less than one star I would. I left a valuable pair of binoculars in a…read morecompartment in my rental car when I dropped it off at 6:30 PM Sunday, June 21. I realized it early the next morning and went to the Budget counter at the airport at 8:30 AM on Monday, June 22. I was told by the person at the counter the she could not help me as she was the only one at the counter. When pressed she gave me a form to fill out and said she would "maybe look for it at 3:00 PM." I almost started to cry - surely they could look up the car I left it in and trace the car. But no. Then the experience really deconstructed as I tried calling the general lost and found of Budget and was directed to their website (no live person) where I was to fill out a form - well there was no forms linked for the state of Montana. So I could not do that. Then I called the general customer service number for Budget and I got an official complaint case number. However, I was told to write Budget and refer to the case number and someone would help me. The person then gave me an email address which was clearly not correct (it ended in .com and had no @ sign). Then when pressed they gave me another email address which had the code of another country on it. Finally I googled where to email - and when emailing got into a circle again where I was told to fill out a form on the website (can't no forms for Montana) OR I could visit the budget counter where I rented the car. Well that sure didn't work. Now thinking no one will look for these and will NEVER work with Budget again.

Rob was our Hertz counter staff at midnight smiling helpful. 5 stars Rob. This was our first time…read moreusing Hertz and we pick up at Bozeman return at Rapid City. He found a vehicle allowed at RAP as that Hertz has requirements for incoming rentals. New Durango sweet rental. Tx Rob.

Hertz is horrible. Car was dirty, oil light flashed the whole time 0% oil life, had to jump it…read moretwice. Do yourself a favor and go elsewhere. "Highest manager was rude and hung up"

I had placed a reservation 3 months in advanced for a Standard SUV (aka Ford Flex). I called 2…read moredays before, and was told "yes, we have plenty of AWD ones for you to pick up on Sunday" I arrive, and I'm told my "Dodge Journey" is available. I asked if it was AWD, and she said, oh it is front wheel drive, it should be fine. (as it is snowing) I asked if there was an AWD drive available, and she said there wasn't one available... it wasn't until I specifically asked if I could go down a class in vehicle to get an AWD. Fortunately there was a small SUV in AWD. It worked out fine; but a bit disappointed that I reserved a larger SUV, but it wasn't available in AWD, so I paid the same for a smaller car...

We rented an SUV and chose Avis First for our trip to Kauai. The Avis First option was awful and…read morewaited over 40 minutes for our car. We followed the instructions on the app for First pick up but apparently the app did not update properly so we sat and waited. Called Avis and they were clueless and could not transfer me or get a message to the Avis counter for us. We were on our way to walk to the Avis counter with large amounts of luggage when the app finally updated to say our car was on its way, so we went back to the pick up spot and waited some more. Our car was not an SUV and our luggage almost did not fit, had luggage on our laps and floorboards. The car was a Mazda and I had to spend 10 days holding the back door open for my daughter each time she got in and out so the car next to us did not get dinged. The back door needs to open into the spot next to it in order for an 80lbs girl could get in or out. Crazy! The car drove awful and we all decided we would never buy a Mazda. Taking the car back was easier and they did meet us at the curb in a timely manner. I was taking out the little trash we had when the gal said that was ok because it was part of the Avis First rental so I stopped. There was sand in the trunk of which I was told that was ok too. Unfortunately for us that was not ok and we were charged $250 for cleaning. Speaking with customer service was very frustrating because the call center was very loud so you are hearing other CS reps talking as well as the "I don't care attitude". We will never be renting from them again as the communication with respect to expectations was the worst and we did not get anything remotely close to an SUV and out another $250.

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

These people are an arrogant outfit that should not be trusted…read more They have 2 ladies, or maybe one acting as two who do not respond to simple what of questions such as car breakdowns. Then they do not respond, lie and say they are sick or not in their office. Complaining to the owner gets you now where, and he acts as if he is running the complaint thru Human resources which is a lie as well. Small outfit touting friend local service hogwash. I do not dance unless I hear music. Do not trust them, go with a major company.​

The absolute worst scam artists. READ THE REAL REVIEWS! Any good reviews are definitely fake or…read morefriends. They operate out of a glorified outhouse. They change the price and cancel the car last min. Even when shown confirmation and confirmation text showing you confirmed flight and time. Then they insist you need to pay 4 times. 4 TIMES what was agreed upon on the confirmation. Then crystal the manager acts totally unprofessional on the phone. Hangs up on the customer. Guys. Read and beware. This is an absolute scam. Reporting them to the BBB. They will steal your information and they will also accuse you of damage to the car.