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    Budget Rent-A-Car

    1.5 (48 reviews)

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    Confirmation receipt from Bozeman for fully prepaid rental.

    UPDATE: The regional manager contacted me and he was extremely nice. The company reimbursed me for $803 charged over the fully prepaid rental fee. They believe it was some weird system glitch. ORIGINAL: BE AWARE OF THE SCAM!!!! First of all, the location is great and the local team at Bozeman is very helpful! Two minor issues: our car did not have an operations manual with it nor it had a scraper for snow, so we had to buy one as Montana gets a lot of snow and our car was completely covered every day. The issue is with the National office that is running a scam. I rented Standard Elite SUV on January 12, 2021. I prepaid the whole rental amount of $1,168.14 consisting of: Base Rate: $936.32 Rental Options: $60.00 Protections/Coverages: $0.00 Surcharges/Fees: $131.07 Concession Recovery Fee (10%): $100.67 Customer Facility Charge 5.00/day: $20.00 Energy Recovery Fee .60/day: $2.40 Vehicle License Fee 2.00/day: $8.00 Taxes: $ 40.75 When I picked up my car at Bozeman airport, it was an easy process. However, the car did not come with the ski rack for which I paid $60, so I expected the $60 to be reimbursed back to my card. My rental agreement states that, although I repaid, there will be a $250 hold at the time of rental, which I was expecting. However, the hold amount on my credit card at the time of rental was $803.29. I immediately contacted Bozeman location and asked them why my hold amount was so large (larger than the contract indicated). The young lady who answered the phone told me she did not know and that I should contact the national office about all billing inquiries. I just returned my rental and Budget is actually charged me $803.29 in addition to the fully paid rental. When I called billing at Budget and talked to Mark, he indicated that there was a modification to my reservation on February 13 (the rental pick up date), which changed my fee and I lost my promotional rate. When I asked him to show me proof who modified my rental and why, he said it was not possible to do. He asked me to send the original reservation email to budget for further investigation. I feel that I was scammed. This my first and last rental from Budget. Please see receipts attached: original booking and final booking. Chevy Traverse is Standard Elite SUV I booked.

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    Ask the Community - Budget Rent-A-Car

    Review Highlights - Budget Rent-A-Car

    The Hertz at Bozeman is operated by a local franchisee owner, is full of cunning agents, who are sly, coy and dissimulative in communicating the hidden fees.

    Mentioned in 7 reviews

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    Budget Rent-A-Car - carrental - Updated May 2026

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