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Dollar Car Rental

4.0 (3 reviews)

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Budget Rent-A-Car

Budget Rent-A-Car

1.5(48 reviews)
0.0 mi

Unacceptable experience with Budget…read more I was given a car I didn't reserve, and it had obvious pre-existing damage (cracked windshield) that wasn't properly documented. Budget later tried to charge me for that damage. After I disputed it, customer service acknowledged "discrepancies" tied to the Bozeman location and confirmed I would not be charged. Despite that, they charged my credit card anyway. This goes beyond a simple mistake--it shows a serious lack of internal control and accountability. I had to spend additional time fixing a charge that should never have been made in the first place. I will not rent from Budget again. Document everything and watch your bill closely if you do.

This wasn't my worst budget rental pickup experience ever, but not my best either. Will start with…read morethe two staff members working were courteous and working very hard. The drawback is they were the only ones for a line of like 20 people, and given the nature of car rentals each person takes 5-10 mins. I ended up waiting 35-40 mins after a late flight and it set us back from getting on to our two hour drive. There was in fact NO fast break or Avis preferred line, although I saw a sign for one (so having that status didn't help me this time). The car pickup lot was a bit weird too, but had enough signs we were able to get out without much trouble (couldn't find an elevator though? I ended up leaving my mom with the bags and going up via the stairs). Despite this experience I would still rent from Avis/budget again :) but wish the process had been a little faster - again though, this had nothing to do with the actual service. They were doing a good job.

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Budget Rent-A-Car - Metal showing through where the tread had worn away.

Metal showing through where the tread had worn away.

Budget Rent-A-Car
Budget Rent-A-Car

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Dollar Car Rental - carrental - Updated May 2026

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