They were good when I first started with them and then they started claiming they did pest service…read moreand my camera showed they were never there or they never did the back yard (I have a loked gate) and they would claim they did. I cancelled pest service and kept termite, and they never do maintenance. They took the automatic renewal/annual $300 fee in Feb and have texted me twice that they'd be out on Sat and never showed. I filed a complaint with FDACS and called to get my $300 back. They said they'd send a request up......as of they aren't going to refund it. This company os TRASH and should have a class action lawsuit with all the unhappy comments I've seen online. FL Pest Control/Rebtokil should go out of business.

Horrible customer service. Been contacting them via their Facebook page for over a week trying to…read moreget them to call and tell me if they could help with a black fly infestation. Initially, they ask for contact info, when I provided it, they NEVER CALLED. I've sent several messages to the Facebook page this last week, now they are ghosting it completely. Can't even get them to call and do business. They used to be a good company... no more.

We have had nothing but excellent customer service from this company. We are on a quarterly plan…read moreand they stay on top of it. Our technician Landon is friendly, knowledgeable, and doesn't give up if he doesn't find the problem right away. Sure feels good to have a company and technician you can rely on.

Had their service for years. They would not show up for service many times that they were…read morescheduled. We had called several times about bugs that we had found and not once did they ever stop back to respray. I'd honestly stay away from this service, there are much better businesses in the area.

They may not like me saying this, but they gave me excellent advice over the phone. They told me…read morewhat to look for and said if I found real evidence of termites after opening the wooden window sill, to call back. If I have a need in the future, I would not call anyone else.

Very well mannered technician from Spears. Explained what he would do and then he did it. First…read moretreatment is 5 days old and and is doing what its supposed to...kill ants. Very Happy so far.

I had Bryan's pest come out to my house to rid me german roaches for 115…read more They had to come 3 times. I still have the german roaches. They want to charge me another 55 dollors for the 3rd application because it wasnt within a 2 week treatment.

I worked for Bryan Pest Control for 5 yrs. and can assure you they are a great company and its like…read morea family atmosphere ,loved everyone there . Mr.Bryan is there every morning to greet all staff and alway's has his door open for everyone all management are very respectful and care about there employees. The ladies in the front office are professional and are very kind helpful to customers and employees.Thank You!

I have used Home Team Pest Defense since 2006 when I first moved to Florida. Their service has…read morealways been excellent and their communication is great. This morning my service tech called - he has noticed that mosquitos have been bad in our area, and he wanted to see if he could move my mosquito service up to today. He always calls or texts before visiting so that I can bring my dogs inside. Yesterday, I noticed the mosquitos were getting bad, and I had planned to call today, but he beat me to it! You just can't beat that kind of service.

Great customer service. From the office to the field technicians, everybody at Home Team goes out…read moreof their way to make the experience as convenient as possible.

Update; (May 19, 2025) I need a bait trap replaced. We have made 6 calls over the last 3 weeks. One…read moreregional "do nothing" manager promised last week that they would be out "tomorrow". That did not happen. There have been no follow up calls at all. This service is now so bad that it is almost comical. This has to be the absolute worst service as an existing customer that I have ever had, the shame of it is that no one at the office seems to care (AT ALL)). We have paid a decent amount of money to be ignored by this under performing branch. I need to be contacted by management and compensated for this AWFUL lack of service. On the website a gentleman is listed as branch manger. The big reason we went with orkin several years ago was because of him. Evidently, he has been promoted beyond his effectiveness. If this wasn't such a high dollar change over we would be gone. Please change my stars from 5 to zero!!!! Orkin is now a joke.

lazy pest control practice! I had a mouse/rat problem in one part of my attic and these guys didn't…read moreeven step into my attic. never gave me a single point of entry or even killed a eat. they never even checked my roof for a point of entry. they claim to put traps outside in the yard and never did. Horrible value since the service is without effort.

Just not a good experience with their management team. Unresponsive to phone calls and messages…read moreleft had to drive to the office only to find door locked with a sign on it that said to email them. Knocked and a person was inside but refused to come to the door. This is no way to run a customer results focused business. I know it was sold several months ago but that should nothing to do with commitment and excellence.

Highly recommend this company. They are always on time and very thorough spraying inside and out…read more If I see a bug at any time they come out and respray for free. Worth the $60 every three months

Understaffed and are moving from monthly to bi-monthly service. I had a terrible army worm…read moreinfestation and met with salesman. Bought annual service up front. 2 weeks later, they still had not shown up to kill army worms and 1/2 my lawn was devastated. during my wait. I called another company and they diverted a tech to my home the next morning. I fired Brock and cancelled my annual service.

While I was out of the country Brock Pest Control stopped servicing my yard while still charging…read more When I returned, I had a yard full of weeds. They promised to fix my yard but never did. Now the manager is not returning my calls. Do not use these people, they are terrible.

Chris from Patriot Pest Control was absolutely fantastic. He was professional, knowledgeable, and…read moretook the time to explain everything he was doing and why. He was thorough, respectful of our home, and made sure all our concerns were addressed before he left. You can tell he genuinely cares about doing the job right, not just rushing through it. If you're looking for honest, reliable pest control, I highly recommend Chris and Patriot Pest Control.

Patriot was recommended to us through our property management company, ProGo Realty. The previous…read morecompany we were using had been charging us for services that weren't even being rendered. So it was easy decision to make the switch to Patriot. Recently I have been even more impressed by their level of customer service. Due to a recent medical issue causing issues with my ability to communicate I have found it harder to handle bills and such. I called and the lady at Patriot was patient and kind and helped me navigate my questions and decisions. I don't recall her name but I greatly appreciate her. Local companies always win out! I'd recommend them any day! We have now switched all our properties to their services. If you want excellent service then I suggest you call them today!!