I have always received great customer service from Leslie's Pools. However, yesterday Alexis went…read moreabove and beyond. I came in for a replacement lid that she had at the counter ready just be seeing what I had in my hand when I walked in. I later found that my pump wasn't working as I am opening my pool this year. I was expecting to leave mine and go back the next day for a replacement especially since it was after 6pm on my second trip. Alexis found a replacement for me that I was able to take home and get running the same evening. She was fabulous, I and greatly appreciated her going above and beyond. I really needed to get the water circulating since I had just removed the cover for this season. She had a great attitude, and she really cares about the customers that come to the store. Bridget Sparkman

Best service hands down. I have shopped her for years and Alexis is absolute awesome! Will not shop…read moreanywhere else as long as she is here. Thank you so much for the always great service and prices!

Todd and his team are quick to respond and deliver great quality! Trustworthy and the best pool…read morepeople around!

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I've used Blue Island for a repairs and service on my pool, he was very professional and…read moreknowledgeable. Highly recommend!!!

Daniel came out and diagnosed our pool issue. He was friendly and professional. Would happily use…read morehim again.

I saw Daniel's phone number being shared on Facebook as a reference for a good pool guy. And…read moredecided to give them a call. Since I've been having issues with my pool equipment and keep in the water clean.. My existing and current Pool Company has been very unreliable and unresponsive. And I've been frustrated. Upon calling Daniel, he came out the next day. Fix the leak in my pool equipment, clean my filters, test of the water was in and out in a couple of hours and got my pool back up and running. Thank you Daniel. And I definitely recommend this company

We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

I've used Palmetto Pools & Spas twice in the past month for some urgent repairs…read more First one was to replace the multiport valve on the Hayward filter. It was worn and I could no longer press the lever down to rotate the valve for drainage or waste-out. It was right before a big storm and I was worried that I would be unable to drain the pool if needed, due to the rain. Dan came out within a couple days to replace the valve assembly. Reasonable price. The second repair was the pump motor. The day before the big snow storm, the motor started making a terrible noise and I was worried it was about to seize up. With the deep freeze happening, it was imperative that I get the motor replaced quickly. Dan was able to come out right after the snow. I was lucky that the original motor held out through the freeze. It all worked out fine. Dan was knowledgeable about the pool equipment, friendly, and nice to deal with. Will use them again the next time I need a repair.

We had an awful experience with Palmetto Pools. From the start, their service was riddled with…read moreproblems. We contacted the owner, Dan, several times, but all we got were excuses. He never came out to inspect the pool personally. Instead, we had to take samples to a nearby pool supply store, where we consistently encountered low chemical levels. Whenever we raised issues, we were told it was our equipment and to call our builder. We did, and it wasn't the equipment. Our builder even came out to fix other issues that Palmetto wouldn't handle, like a liner that had come out of the track. We sent photos and videos of the problems, such as algae starting in our pool. In response, we were told that if we wanted it cleaned, there would be an extra charge. We already pay over $300 a month, so an additional charge for algae in the skimmer basket made no sense. Almost a 1/2 year- we did give them a chance. I have enclosed photos of the algae and what they left our system. In summary, promises were made but never kept. We've learned our lesson and moved on to another pool company, hoping for better service. Amy

I love my hot tub and when it needed service - Marissa (Office) and David (Service Tech) became my…read more "Super Heroes". With the utmost of professionalism and timely response - they took care of my issues. Simple, quick, professional and fair ... Life in my hot tub is as good as ever - Thank You, Pool and Spa Connection!

Pool and Spa Connection was called out because I have a policy with AHS to repair my pool filter…read more They did fix the filter issue and electrical, but when they put everything back together I noticed a lot of bubbles through the intake and blowing into the pool. How did a pool company open 30+ years miss this? The access is tight around my pool, and it's very possible their tech clipped one of the diverters and cracked it, letting air into the intake side. I wasn't accusatory, but let them know this was possible. I asked them to come back out and take a look and they insisted I call the warranty company or I would have to pay "out of pocket" because that would be "plumbing" and not "filter" or "electrical" related. So I called AHS back and explained the whole situation and they issued me another dispatch. So this morning I get a text (see attached). Pool and Spa Connection called AHS back and got the dispatch cancelled. Looks like recent reviews for this business are a sign they may want to reevaluate their SOP for customer service, since it seems to be lacking! I like to support local businesses, but with service like this, might as well use "POOL MART"

My leak was taken care of quickly and efficiently! He did a great job over the phone explaining…read morewhat I could expect the process to be and that's exactly what happened. Super professional and prompt. I've had issues with service providers in the past, but this is one I know I can trust and I will be hanging onto!

Our pool was not working properly and Mike with Upstate Pool Repair came out and found the problem…read moreinstantly. He cleaned out the strainer basket and blew out the lines and found leaves that were clogging the lines. He was so nice and honest from the beginning and never left us guessing when he could make the service call. That is the best way to run a business! Thank you Mike for repairing our pool before the very cold temperatures come in.