They came within the scheduled time window and completed the work promptly and with courtesy. My…read moreonly quibble is that they are pricey.

Sam thank you for coming out to my house last night. I appreciate your honesty and support with my…read morepluming situation.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Very disappointed with Thornton & Grooms Plumbing…read more My elderly parents had previously used this company to unclog their main drain for about $100. This time, the technician arrived with a smaller machine that he admitted could not do the job. Instead of being upfront, the company tried to charge them $670 to "come back the next day with a bigger machine." This felt like a bait-and-switch tactic. When I called to speak with a supervisor, I was refused and told the customer service rep could "handle it." Rather than making things right or helping my parents with their plumbing issue, the company simply canceled the job and refunded the money, leaving my parents still without a working drain. While I appreciate the refund, the lack of transparency, poor customer service, and treatment of elderly customers is concerning. I would not recommend this company.

waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

This is my second time leaving a post in reference to the professional service that I received from…read moreCarter's Plumbing in White Lake, MI. My furnace went out, which surprised me since it was only 6 years old. Service technicians Cody and Gavin responded and the two of them were very professional. Come to find out the ventilation for my high-efficiency furnace was improperly vented, (not by Carter's). Cody and Gavin explained everything to me and fixed the concerns. Awesome guys!! Thank you again to Carter's Plumbing and their professional service technicians

We had an emergency water burst in my garage. They come out…read moreand did a gereat job. Logan is a young men and he was eager to get the end of my plumbing problems.

Devon did a great job at a great price. Showed up in heavy snow and sub zero temperatures on a no…read moreheat call. Solved the problem in a very professional manner. Thank you

So happy we chose Matheson! Our 29 year old Air Conditioner and Furnace needed to be replaced with…read morenew Carrier energy efficient ones. Troy Creswell made sure our installation went perfectly. The tech team was polite, skilled and total pros. They were respectful of our home making sure everything was cleaned up when they were finished. We highly recommend them. So much so our nextdoor neighbor had Matheson replace their ac & furnance.

John was great! Very patient and detailed with my older parents. John ran a new line upstairs for…read moremain floor plumbing to a washer dryer combo. He was clean and tidy and gave mom and dad a rundown of all steps. He went above and beyond and installed the actual unit once all the work got done. I appreciated the communication and pics he sent to me!

John came in and absolutely saved the day! We had Hoover Plumbing over to help us clear out a…read morekitchen sink drain backup in our 3 year old house. They supposedly ran 75ft of cable to snake it - only to tell us it couldn't be unblocked with just a snake and we needed to do a $1500 jet power flush. I felt like they were giving us the run around, so I gave John a call - he came in personally on his day off and was able to power through the blockage with his cable. That's it! No add ons, or extras! John and his team are absolutely our primary plumbers from here on out, no question!

Brian has been wonderful to work with!! Quick, friendly, and Reasonable rates and communicates…read morewhat the charges will be.

From the owner: Complete professional sewer and drain service. Offering…read more.. - electric drain cleaning - high pressure water jetting - inline camera inspection - line locating - repairs/replacements - sump pumps/ sewage pumps - garbage disposals

Very responsive and arrived on time as promised. Reasonable cost and professional worker. Fixed my…read moreissue quickly.

Well, the day after we posted the review about them not showing up, they called to (re) schedule…read more This time, they did arrive, and on time. The plumber did not have a mask but was willing to put one on. The original diagnosis had been defective or clogged cartridges in the leaking faucets. The plumber replaced the parts, but the faucets are still leaking. Now he says the entire faucet must be defective. So they misdiagnosed the problem and still charged for the failed repair. Still charged what seems like a LOT of money $500/hour, for one plumber, and this was an alleged discounted price. The plumber blamed the make of the faucets (Moen, usually considered a good brand, we got them at costco), and offered to expensively, but with an alleged discount, replace them with Delta faucets. overall, a disappointing and expensive mistake. Added a star for masking and showing up. Will look elsewhere in future.

ourplumber, Kyle was great Polite and very efficient in solving our problems. He went out of his…read moreway to make sure we were happy with his work. A+

Egregiously expensive. Clearly the new private equity owners are trying to gouge customers. They…read morealso rescheduled my appointment with only a couple hours notice, so I had to take off work for a second day. I'll never use them again

Dino came to our house after we first bought it and were trying to get things fixed up maintenance…read morewise. He was prompt, professional, easy to talk with and very thorough and efficient. He was clearly a respectable person in his area of specialty which is not the same that can be said of others whom we've worked with for our general maintenance needs over the years. It's often hit or miss but not with Dino. I'm going to give him a ring later today to line up a few additional plumbing jobs at our place and can't wait to get the jobs done. I know he'll do them right.

I contacted them requesting a quote on a garbage disposal replacement, a somewhat normal process I…read morethink. When I asked about the specific model so that I could compare another quote I had gotten elsewhere I was very quickly dismissed. Not impressed since it took 4 days for them to respond in the first place, quote request was sent Friday, response came Monday, he blamed it on the Yelp notifications not coming through, yet another contractor did not have that same issue. And to make matters worse, once this review was posted I got yet another dismissive email from the contractor.