Excellent service! My kitchen sink was not draining well. Nate and Craig came out on time, covered…read moretheir shoes, explained what they were going to do. They were polite, professional and cleaned up behind themselves 100%. If you have plumbing needs, I would strongly recommend them.

Gold star was the low bid for drain trap repair, showed up the same day I scheduled, and stayed…read moreuntil the job was finished. The guys were courteous and friendly, good communication and most important the job is done. I can't that Larry and Nathan enough for doing the dirty work to make my home functional again.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Very disappointed with Thornton & Grooms Plumbing…read more My elderly parents had previously used this company to unclog their main drain for about $100. This time, the technician arrived with a smaller machine that he admitted could not do the job. Instead of being upfront, the company tried to charge them $670 to "come back the next day with a bigger machine." This felt like a bait-and-switch tactic. When I called to speak with a supervisor, I was refused and told the customer service rep could "handle it." Rather than making things right or helping my parents with their plumbing issue, the company simply canceled the job and refunded the money, leaving my parents still without a working drain. While I appreciate the refund, the lack of transparency, poor customer service, and treatment of elderly customers is concerning. I would not recommend this company.

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

We had a little bit of a plumbing emergency this week at my fiance's house, and when he called his…read moreusual plumbing company they said their first available appointment was in a WEEK. I called a company I had used before, Precision Plumbing, and they said they could be there that day; however, later in the day, they asked if they could outsource to an affiliate of theirs, which ended up being Zoom Drain. Precision had guaranteed me an arrival time after 5pm; I received a text from Zoom Drain saying they'd text me 30-45 minutes before they arrive, and Precision told me Zoom would be there 2-6pm. I received a call around 2pm and they showed up around 2:30pm. Wyatt, the technician that showed up (there were two people, I believe, though) was able to quickly diagnose the problem and fix it. They were in and out within half an hour. The total price was $666 (ominous, ha) and that included the time and the work - they had to move both toilets to get to the pipes, my fiance said (I was working downstairs during that time), unclog both, and then put both back. Would use Zoom Drain again - I see they're in Clarkston, same as Precision Plumbing (Troy area, but their tech was in Clarkston that day too), but they were able to come to my fiance's house in Farmington Hills which was nice.

They came quickly later at night. Did a great job! It's not the least expensive service in the…read moreworld, but sometimes that's ok. Would recommend.

Definitely recommend! Reasonably priced! They didn't try to oversell any of their services. Jared ,…read moretheir tech, was informative, knowledgeable and friendly! They will be the ones I call the next time the septic system needs service!

Just want to say thanks again. We needed a plumber and a well issue fixed recently. We called…read moreWatkins and they were able to give us a referral since they can't offer those services. Since the pandemic it's been such a challenge to find reliable workers, and having the peace of mind of a referral was so helpful. Thanks for being so friendly! You make us feel like we're part of a community that has each others back.

My mother happened to have a pipe issue that flooded her whole basement, I was able to turn the…read morewater off but then I had posted on Facebook that I needed a plumber. Next thing you know Travis messaged me and said he'd be happy to help. He was there the next day and fixed the issue right away. He was very professional and informed us of everything that was wrong. The next day we had water damage people out to look at the damage and they happened to see another very small slow leak, I text Travis to see if he could come look at it and he wanted to send some people the same day. Unfortunately I had other obligations that day so we made plans for the very next day. He sent Mike and Eilo this time and they did an awesome job finding what needed to be fixed and doing a beautiful job at it. They were both very nice and also informative. Thank you Fenton Mechanical we will be using you in the future.

The owner has no morals!!! ordered $800 in business shirts from local small business order was…read moreready in a week and he REFUSED to pay for the order.

We were having issues with our shower tub spout, specifically the diverter wasn't working…read moreeffectively. I called Drain Resolvers and was asked to describe what was happening over the phone. An hour or two later, Mario came over and said we needed a new spout. He worked hard to install the new one and was meticulous in his workmanship. I felt like Mario really took his time with our project and gave us the best possible result. I'll be honest, if I were to try to do this myself, we would NOT have ended up with a working shower! I know my limitations! Thank you to Mario and his team for taking care of us as if we were his own family!

I just had Jim and AJ out to unclog the kitchen . They were very friendly and snaked all the way…read moreback to the main stack. Excellent job!!

They came out and blocked my drain completely I had a plumber from Facebook come out and they…read morecleared my line no problem but these guys came out and instantly said I need to cut pipes and charged me 3 times what the other plumber did and didn't fix anything I'm highly upset I should have just went to home depot and didn't fix anything the shit myself do not trust these liars the guy took advantage of my wife because I was at work Jason andreoni I'm not happy you damn scammer

The technician seemed ok but based on my experience the office support staff is utterly…read moreincompetent. The project had to be delayed because the office manager waited until half an hour before the job was supposed to start to call for my credit card information. The office had called a couple days earlier to confirm but made no mention of needing a card at that time. When I complained about having lost the appointment the office manager accused me of trying to avoid paying - even though giving her the card information was never a problem! Calling half an hour ahead of time when I wasn't available and then cancelling the job (even though I returned the call within half an hour) was the problem. She refused to give me the name or any contact information of the franchise owner apparently aware of her own dysfunction and not wanting anyone at the company to find out. Would not use again and would not recommend.