UPDATE: Voss came about 9:30 this AM. Could not fix it, coming back. Even with gas off, windows…read moreopen - gas smell is too strong to stay downstairs in the main part of the house.
The owner felt our review was unfair, and even though they offer 24/7 and emergency service, and we have a service/maintenance contract with them - this didn't fall on their shoulders. We called FS, they advised us to call who manages our 2 HVAC systems (Voss) so that is what we did.
Previous Review from last night;
Darrell is not managing the Emergency line and we have a gas leak!!! (Update, he apologized, said he was "passed out," and called about 45 min + later, but did not come here.)
We've done all we know to do, but FS Propane said to contact our HVAC maintainers...which is Voss, and we have a Service Plan with them.
Two calls to Darrell, a Text to Neal, email to general email address, and here we sit!
Windows open, hot and sticky with the smell of gas in the air... awesome customer service.