Star -- Terrible Experience at This Alfa Romeo Dealership I took my Alfa Romeo Stelvio here for service, and it was one of the worst dealership experiences I've ever had. The service department did not communicate properly with the insurance inspector and failed to represent me professionally. They told me the ABS system needed replacement and tried to charge me $7,000 for it. When I refused to pay and said I wanted to return the car to Alfa Romeo, they offered to buy my $30,000 car for only $5,000 -- completely unacceptable. My service advisor was extremely rude, and when I dropped off my car, the hood release handle was not broken. But when I picked it up, it was broken -- and they claimed it was already like that. After getting the car back, I started hearing noises from the front wheels. When I called them again, they wanted to charge me $500 for a diagnostic fee, even though any service should be covered under warranty. The advisor, the manager, and the entire service team were incredibly rude and unprofessional. I strongly recommend avoiding this dealership. Don't bring your Alfa Romeo here. read more

They don't deserve even one star, I was not going to complain because I don't believe in doing that, but this time it was too much, very inexperienced people working there, from top to bottom, from assigning the plates for the Maserati from another one of my cars (Mercedes)? The cashier almost charging $800 dollars more than what the invoice indicated, assigning the wrong VIN # to the app so instead of my car I can control someone else's? etc, I will never come back to this dealer, I will go back to the one in Palm Beach. read more

If you are a car lover then this is the sweet spot. Friendly, helpful courteous staff.. I have test drove a car here and the service you receive is impeccable. My husband has a Maserati and knows his cars, so he lights up whenever he is surrounded by all these gorgeous cars. We bought a Maserati from a previous Maserati dealership, and they were amazing too. When we bought a car from them we had a huge flower display delivered as a thank you gift from them, which was such a sweet touch. We will probably be purchasing here soon. And I could not recommend them enough.... read more

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Just bought a used Mini Cooper from Rick Case Maserati! I gotta tell you, I was treated just as if I were buying a Maserati! The staff, especially Miguel Thodde, was courteous, friendly, helpful, and classy. We had to wait a good while for the F & I manager to put our papers together, (even tho we had an appt) but all in all, we were very satisfied with the service! And I got to hit the gong!! read more

Rick Case Maserati - It was LOUD!! - Car Dealers Near Me - Davie, Florida

I went in recently, and I must say I don't understand where the positive reviews fit this dealership are coming from? The dealership was empty when I arrived so I meet with a salesman by the name of Jeremy. He was nice and gave a bit of information on the car I was looking at. When it came to speak with the sales manager, Mr.Wolf he was quick, rude and very condescending with me. I had hoped for this dealership but guess not!!! Look elsewhere read more

Purchased my Maserati from them within 2 months had to change all 4 tires at 550.00 a pop all glass had to be replaced interior was stretching off needed a wheel alignment again this is 2 months on the road. Tint was bubbling I called multiple and emailed the service manager but no one ever returns calls Now I need a brake job after 6 months Not what I was expecting after purchasing a luxury vehicle from a luxury dealer I recommend just not going there if you do and have the same problem go to bbb.org read more

Took my Fiat in for an oil change and was treated like I had a more expensive car. They gave timely service with professional attitudes and I even had a wash and vacuum when my car was returned. read more

This dealership is the worst. I purchased a very expensive car with cash, no financing so super easy. I've spoken multiple times to three employees asking to please send me the title. They either ignore me or lie to me saying first that it will arrive in two weeks, then that it's in the mail, then that it's overnighted. All dishonest statements. I'm beginning to think they lost it or it wasn't their car to sell. It has been over a month and I cannot register the car and can't drive it. I am going to have to get a lawyer. STAY AWAY! read more

Gustavo Mendoza and Guillermo Vildesola are the best staff in the dealership! Courteous, customer oriented, problem solving, realiable, great follow up, and trustworthy. Karim Kassim give me a call anytime if you would like to hear 360 feedback from my shopping experience. A lot opportunity areas in the Service, Finance and Floor staff. read more

Rick Case Maserati is a super high end Maserati dealership. Everyone did their absolute best to make me feel comfortable and show me the wonderful automobiles. It was a great time. I would love to have one of these beauties! read more

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If i could give this dealership negative stars i would! I really hope me posting this review i get a general manager to help or at-least reach out to me since i have had no success in having a resolution with anyone. On august 4th we bought a Maserati. Beautiful car. We was on vacation and decided on making a purchase so we took an Uber and went to the dealership. We test drove a white Maserati fell inlove and decided to go ahead with purchase. We also noticed the car was dirty. The sales guy said no problem we will detail it before you leave with it. We also specifically said we want to buy this car but we have to register it in the state of Pensilvania. The finance lady Shonna ( her office is upstairs) said it was no problem! We was there a few hours and decided to leave to grab some lunch Shonna said we had to put a $5k deposit down to hold the vehicle so we did. Few hours later the sales guy said everything is done we can deliver the car to you everything is approved. The car was delivered to us to our hotel room. And it wasn't detailed we was excited so we didn't care too much. The sales guy came over with 30 pages and had us sign it (didn't give us copies) left the car and took an Uber home! 2 weeks later the dealership called us and said the car can't be registered in Pensilvania it has to be registered in California. The state of California requires the car to be in California in order to be registered. Shonna said they are not paying for transport fees she is also saying that we should have put it in negotiations with the price! She is taking no responsibility or accountability for us having this conversation upstairs! Besides we signed documents in our hotel. How would that be even negotiated in any price when she told us that was not a problem. The dealership sent us an email with our paperwork 1 week later. Also we purchased a certified car the tires had to be replaced and the person that is the manager of the car sales is Guillermo. The car wasn't a month old and tires had to be replaced. He has yet to contact us about resolving this matter. We are so fed up with this situation we are actually going to file a small claims case if no resolution is resolved! Dnt buy a car from this dealership they just push the sale on you! They dnt treat their customers like their best friends like they advertise they lie to sell you a car and their certified cars aren't certified for safety. Go to the other Maserati dealership!!!!! read more

STAY AWAY DO NOT GO HERE. GO ANYWHERE ELSE. These people are as shady as it gets. They sold me a car with no brakes and lied to me and told me it was my fault. I'm currently suing them, and all the do is lie lie lie. STAY AWAY. read more

I've waited a couple of days before writing this review just in case any of the people that I've reached out to from sales to the corporate office had the decency to contact me back. They didn't so here we are. Stay as far as possible from this company if you value your time, your money and yourself. They will not honor anything they say over the phone or in person. I was assured 100 % twice that they will match the CarMax offer that I had in hand. Drove all the way there, spent quite some time for their used car manager to tell me that he will call me within an hour so we can work the deal out. Since it was a long drive from my house I just waited and drove around there, and guess what? 1 hour 30 minutes later no call. I called asked for him (Guilermo) he then proceeds to tell me that it will take another 15 minutes and will call back. As you probably guessed he never did, about after another hour wait, I've decided to drive back home. Today is Tuesday and no one had the decency to call back. Even after I've attempted to contact them. I've wasted a whole Saturday dealing with their unprofessionalism and terrible service. I've bought cars and dealt with many dealerships in the past and this one it's hands down the absolute worst experience that I've ever had. It's ok not to make a deal but it's never ok to conduct business in this matter and completely disregard client's time and play this sales games. You deserve a lot better when shopping for a car with your hard-earned money, stay away from this dealership. read more

Incredible New Car Purchase experience! They mean what they say, and say what they mean! Chris, Felix, Shonna, and others are the BEST. The Case Family should be PROUD to have their name on the dealership! read more

I called the service department at Rick Case Maserati to ask how much my service would be for my 2 year old Maserati. I told him your Maserati dealer has a coupon on line for an oil and filter change for $199. The guy didn't know anything about the coupon and said my 2 year service would be $1600. I told him he is more than twice the cost of any other Maserati service and he replied "Nice". I wouldn't buy or service my car at this Maserati dealer. Lots of other Maserati dealers in Florida. read more

Rick Case Maserati has the worst customer service out of any luxury car dealership I have ever dealt with. In the past 3 years due to this they have gone through 4 General Managers, 3 Service Managers and about 6 Service Advisors. They mislead Maserati owners and constantly try to charge for things which are under regular or extended warranties. In additions repairs which are done there on many occasions you will need to bring your vehicle back there for the sane time 2-3 tines. Staff there in general are very rude, don't return calls and like to talk over customers when they are trying to explain what is wrong with their vehicle. Buyer beware, do business with a place who treats you with respect and earns your business, read more

My review of the Rick Case Car Dealership: Over the past 2 days, my husband & I were delighted to have the Rick Case Maserati car-buying "Experience!" Karl with a K (as he introduced himself) Dillett was our sales professional. He answered questions, provided facts & numbers with an effortless, knowledgeable confidence. He earned our business by not trying to sell things we did not want, need or ask for. The entire team of Karl, Sergio (the Finance Representative) and Kristen (the Cashier), under the management of GM Karim Kassim were very professional, straightforward and worked in a hassle free manner that we really appreciated. They additionally exceeded our expectations when everything was handled as promised, timely and professional. The Rick Case Maserati "EXPERIENCE" is exceptional. Each staff member seems to have mastered the high quality customer service business & really knows how to get the job DONE-WELL! This is how car buying & customer service should be done. When choosing, we'll definitely consider Rick Case for all of our future car purchases. It's a GREAT DEALERSHIP with a culture of excellence! *Btw, this is a short rave compared to the ones to our family & friends. read more

After shopping other car makes for hours (Fort Lauderdale Audi for one), we stopped at Rick Case Maserati. I was in the market for the new Alfa Romeo Giulia. Upon entering I saw the car I knew that would be mine. The manager at the front desk introduced me to Karl Dillett. He is an Alfa Romeo Specialist. A big smile and a firm handshake put Karl and Rick Case miles ahead of the previous dealerships we had visited that day. Negotiations were quick, by car dealer standards, and fair. Tiffany Shelton (finance) went way above standards too. Tony Vrenna the service manager also made a point to introduce himself. I left that evening with my new red Giulia. Whether I will be an Alfa Romeo customer for life is to be seen but Rick Case has earned my business for life. read more

I was looking at the Ghibli at another dealership and felt I should compare facts and figures with another dealer to attempt to compare the deals to be sure I was making the correct choice. Miguel Perez is the new car manager there and personally took responsibility for my deal. I got a more expensive unit than the other dealer and for a shorter lease term and it ended up significantly less than the other dealer quoted even at a lower priced vehicle through them. Miguel assigned me to Jesus Borgus as my sales rep and they both ensured that my deal was smooth even to the extent they personally returned my rental which I was using following a car accident I had which is the reason that I needed a new car and provided us with a brand new Alfa to drive home while they got the Ghibli ready for us. I am a prior Rick Case customer who had an average experience but dealing with Miguel has completely changed my opinion of their operation. He is a good guy who is very honest and is well respected in the local car industry here in south Florida. If you are considering a vehicle in the Rick Case family especially a Maserati please reach out to Miguel as he will put you on the right track. Thanks again Miguel and Jesus! read more

Was served by Alain and he was great! Had an issue with the car, wasn't resolved the first time but 2nd seems to be good now. Really appreciate the attention and service he provided while my car was in their repair center read more

Just bought a Levante for my wife. The very best car buying experience ever. I know it is because Mr. Marco Sciuto is not only cordial and a true gentleman, but he cares about what the client wants and needs first, not about simply making a sale. The support from everyone else at Rick Case Maserati was fantastic. So happy and appreciative. I strongly recommend that anyone looking for a luxury vehicle, stop by and see what they have to offer. No pressure sales and a focus on customer service. They even give you their cell phone on their business card so that you can contact them directly with any questions. read more

Enrique and Ali were great! Great price and service for a maserati.

5 Stars isn't enough to describe my experience with Rick Case on Weston Road and in particular Karl Dillrett II, my Sales Executive and Tiffany Shelton my Financial Executive. It was the most painless, seamless, and most gratifying experience I've ever had with any dealership. The staff at the dealership were very welcoming from the moment I walked through the door until I drove off in my new 2018 Maserati. Bravo Karl and Tiffany! Bravo Rick Case! I love my new Ghibli S! read more

Rick Case Maserati - Car Dealers Near Me - Davie, Florida

I have called to try to get help. No one at the dealership wants to help. I had my car in for service and they didn't fix it correctly the first time. It has to go back in and the warranty is going to expire soon, so they are just sending me to voicemail every single time that I call. read more

Come on down and pick up your Dream for your Driveway! Rick Case Maserati will make you spend less and treat you better than the rest! read more

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I purchased my first and second Maserati from Rick Case. The sales department is friendly and qualified. Unfortunately, the service department is a hot MESS! I called to schedule an appointment to repair the air conditioning and my service rep Jorge has been terrible. First, he said he would pick up my car and drive it to the dealership as I live 45 minutes away. The next day he informs me he can't do it until the following day. This is after I text him wondering where he was. He could have told me the day before he had a doctors appointment so I could make other arrangements. Then Wednesday he delays until the afternoon. I'm not sitting waiting for him for 2 days. I drive it up and they give me a rental car. BMW very nice. Ok, but 6 days later he text me that I have 24 hours to return it or they will charge me! How rude! He explained that the part for my car will take 2 weeks to arrive and 3 days for repairs. This means I have to drive up there not only to exchange the rental for a loaner but also to get my vehicle back. Jorge treats me like his secretary... He did NOT give me service paperwork, said he would email it and didn't. I gave him my husbands email twice! When I called him asking for it and he tells me to text it to him... Really? You can't write it down? Today he text me on a group text with an unknown number (which I'm sure is a typo of my husbands number). I believe my next car will be a BMW... Thanks for the rental! I rather like it, lol. read more

If you are in the market for a high end luxury sedan and Maserati is on your list, then you owe it to yourself to visit Rick Case Maserati in Weston. But, even if you haven't consider the brand just go and visit..... This is by far the most pleasant buying experience I ever had. I left with the keys of a beautiful Quattroporte thanks to Hugh, Bryan and Carlos. What an awesome team. Patience, respect, understanding, willingness to help and much more. They have followed up with me every step of the way, and the other day when I dropped by to finish some documents, Hugh asked if I needed my car washed. Customer service at its best. Go and check them out! Great job guys. Keep it like this and I am convinced that soon you will be selling more cars than you can keep in your lot. read more

if you would like the Honda experience come service your car at Rick case Maserati ! 8 am appointment music is loud in the service office or lounge , such a classy heritage in Maserati only delivered in a classless manner, service is fantastic , image is terrible read more

This dealer they are friendly when they are trying to sell you a car but once you buy the car and it needs service is a different ball game . I'm very disappointed with the masserati I bought worse car ever and can you believe the service is horrible if something breaks the appointments are not right away . They aren't very friendly and they don't accommodate the customer not even a rental or loaner . Do not buy any cars from this dealer .. read more

Absolute worst customer service i have ever dealt with. The parts Dept is horrendous. Was left on hold for over 10mim then hung up on. Happened 4 times. This is suppose to be a high end dealer and the service is up to or with a used car mom and pop shop. Terrible. I want to turn my Maserati in just based off the service provided. Very disappointed. And it doesn't seem to change. It has been this bad for months already. Avoid rick case go else where. Stress free and somewhere where they actually help the customer and not just take their money. read more

Excellent customer service. Danilo is extremely knowledgeable, personable and patient. Made me comfortable and not feel rushed. Highly recommend him. read more

If you've been going to Fort Lauderdale and you're tired of being treated poorly...fret not! Rick Case Maserati has a great service team and an absolutely amazing staff. They help without being overbearing and give you space and time to make your decisions while maintaining contact to walk you through everything. Love, love, love this place! Tiffany is the sweetest saleswoman ever and really knows her stuff...I have been sending referrals to her for two years! In the event you need to trade in your Maserati or other car I highly recommend her...very positive experience! read more

Karl Dillett was amazing at assisting me get into my new Maserati. Everything was super quick and easy! Couldn't be happier plus I got an amazing deal. I would definitely recommend Karl and Rick Case to friends/family. I previously dealt with Maserati of Fort Lauderdale for 4 years and the customer service and deals are way better at Rick Case so I'm so happy I found them! read more

So very thrilled with our experience at Rick Case Maserati. Our salesman Alex and mgr. Alan were great. No pressure, did everything they could to make us happy. The Fryburg's read more

This Maserati dealership in Davie may have the most personable sales people of all Maserati dealerships I have gone to yet! I had the pleasure of working with Karl Dillett II and not only was he kind and pleasant, he was completely transparent and honest, which I found to be so refreshing. He took his time with me to find the perfect vehicle in the exact color combination I was looking for and took home time with me during the test drive to ensure that I knew of every new feature that the 2019 model has! He listened to every concern and need that I had and answered every question I had as well. He is by far the best car salesman I have ever worked with! Working with him gave me a different impression of the Maserati brand (from my last experience) and shed a positive light! I highly recommend others to this Maserati dealership- Rick Case Maserati- it is better than the others! More so, I highly recommend asking for Karl since he is the best sales person I have had the pleasure of working with that wanted the best outcome for me, best pricing for me, kept in constant communication with me, kept his patience and was so personable throughout my shopping! I could not have asked for a better person! 5 stars all the way!! read more

I had an outstanding experience with Rick Case Maserati. Raquel Case and Bryan Stroes spent a lot of time making sure that I got exactly what I wanted and put together a deal that fit my needs perfectly. The price was unbeatable and you can't ask for better service. They demonstrated that they wanted my business from the beginning to the end of the process. I would highly recommend them. read more

My favorite car dealership, they have a great selection of cars and their customer service is great. Every time me and my family have gone the staff have been very welcoming and offer you snacks and beverages. Danilo, the man who helped us get our car is a great seller and is very loveable. He even delivered the car personally which is amazing because I live 40 minutes away. Maria finances the car and really helped speed up the process of financing our car and helped us get a great deal on our car. I just had an amazing experience because they gave me a VIP service. read more

Danilo Mejia is the best! Never had a better experience in a car dealership. Smooth from beginning to end. Didn't overpromise. What you see IS WHAT YOU GET! I'm extremely happy!! Thank you rick case team! read more

By far one of the best dealer experiences I have ever had! Danilo is the guy to see if you are in the market for an Alpha Romeo or any brand which they represent. Rick Case has just earned a customer for life. read more

We were helped by Danilo, he was pleasant, knowledgeable and made us feel comfortable. Great salesman. Thank you Danilo for amazing customer service. read more