Went with my boyfriend to buy a new car and had a great experience working with Leo and Dusica! Both were very kind and accommodating working with us in negotiations and helped correct some paint chipping on the car so we could have it looking brand new. Overall pleased just the one complaint is we were there very late waiting for one more contract signing which once we got sat only took 5 minutes however it was 2 hours of sitting waiting to get to this point. We did come near closing time (which is on us) and had to stay after closing which is very possible why it took so long so I don't hold that against them. Very happy with the purchase overall! read more

I had a warranty issue for a collision repair that was performed and had to bring my car in for them to check the electrical wiring they performed. It was throwing a headlight issue problem on my dashboard but nothing wrong with my headlight. Rep told me they had moved their collision center to a new space just after the gate entrance to Rick Case. It was such a headache to get into. No clear signs and people blocking the entry which is next to the Honda motorcycle store. Absolutely terrible to get into. Who thought this was a good idea? Had to wait over 25 minutes (I was third in line) before getting assistance with my appointment. Not a happy camper. read more

Rick Case Honda - They moved the collision center and this space is not big enough to intake customers. Terrible! - Auto Repair Near Me - Davie, Florida

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I recently visited Rick Case Honda for an oil change and tire rotation, and I was very disappointed with my experience. On my first visit to this location, I spent more than two hours waiting for what should have been routine services. What was most frustrating was the lack of communication regarding the status of my vehicle. If I had not gone to the service counter myself to ask for an update, I believe I would have been sitting in the waiting room even longer. I was also told that I would receive an email to rate my experience, but I never received one. As a result, I decided to share my feedback here instead. I expected a much more efficient and customer-focused experience, especially as a first-time customer. Unfortunately, this visit did not meet those expectations. read more

This was one of the worst customer service experiences I've ever had. My wife brought her vehicle in because of a tire issue. The tire was purchased through Honda and was covered under a valid warranty. The staff reviewed the warranty paperwork and confirmed that it was valid, yet they still refused to replace the tire. Instead, they told her she would have to purchase a new one. If a valid warranty isn't honored, what's the point of having one? The lack of customer service and accountability was extremely disappointing. Based on our experience, I would not recommend buying a vehicle or servicing your car at this dealership. There are plenty of places that value their customers more than this one does. read more

Every time I bring my car in to get serviced, I feel targeted by salesmen... a salesperson from your establishment SOLD me the car ... now you have salesmen approaching me asking me to trade it in for a lease??? It's very unpleasant. Unless I went in looking for a new car , I should not be bombarded when I went in to get my car serviced. On top of that, they try to sweet talk as if I see them as the last man on earth & their charm is what will sway me to give up the car I've been financing for a year to get sucked into a lease ... this is getting out of hand . I shouldn't feel pestered every time I need to get my car serviced. It's stressful and uncomfortable . This should NOT be allowed . read more

I've bought 3 cars from Honda, one of them was from here. Don't recommend it at all. These people are scammers. Specially the general sales manager. You can see they're full of shit, and arrogant. These fools thinks they're selling Ferraris and that you need them more than they need you or what the heck. The reps are cool, and nice people. But upper management are pieces of crap. read more

very disappointing visit today at Rick Case's Honda We called prior to going told over the phone. It had to be in person when we arrived Employee that says he has been there for six years and that this is something that cannot be back-and-forth back-and-forth in a very disrespectful way he then went and found his manager, Cesar Alvarez that was supposed to make things better, I can see where Bryan gets his attitude If you treat your people as you do your when you sell them a car I I'm happy that we're not family. The only good part of all this is that the manager came in and saved the day and helped us out, but there was no need for all that when it was just a simple request that was confirmed over the phone that just had to be in person, we spent an extra 40 minutes they're having to debate about the information that was needed read more

I've leased THREE cars now from here, but the service department is really disappointing. I went in for a simple oil change and was first in line, yet 6-7 cars behind me were helped before anyone even acknowledged me. It honestly felt like I was invisible. When I finally got assisted, it took about 30 minutes just to enter basic info because the employee's iPad "wasn't working." Really frustrating experience and most likely will not be back read more

If I would have known they were doing a commercial I would have dressed appropriately:) Always a great experience at Rick Case, friendly customer service and employees look genuinely happy to work here !!! read more

Rick Case Honda - Auto Repair Near Me - Davie, Florida

Review is for the Collision Dept: There's a young "man" who works in the collision department who is the rudest, impolite, non-chivalrous, most anti-social "man" I've ever interacted with. I would love to mention his name but of course he did not introduce himself to me. He was asked by someone else to take me to the 2nd floor to my car to gather all my belongings because my car was declared a total loss. He didn't say one word and started walking away. I guess I was supposed to follow him to the elevator so I did. I guessed correctly. He walked into the elevator and I followed. We got off on the 2nd floor. He knew where my car was parked. He walked ahead of me and I followed. As we were walking, I saw my car. He kept walking past my car. I said to him that I see my car. He kept walking. Another employee gestured to him that I was talking to him. He turned around. I pointed to my car. He walked over and unlocked it. Not one word. I proceeded to gather all my belongings. He stood there staring at his phone. Once I was done, I semi-apologized for taking long gathering 11 years worth of stuff. I wanted to make sure I checked every nook and cranny so I took my time checking. He didn't say a word. We walked back to the elevator. Of course he walked ahead of me. I was carrying a big bag, another smaller bag and my purse. You would think a real man would extend his arm to hold the elevator door for me, or, ask if I needed help with the bags, but no, not one word. But ok. Surely, he would let me walk into the elevator first with the bags I was carrying. Of course not. He walked into the elevator first. Didn't even bother to check if the doors were closing in on me. Back on the first floor, you guessed it, he walked out first and started walking away. Didn't say anything to me. I didn't know what I was supposed to do next. Sign a form? Follow him? Go home? Before he got farther away I asked if that's it? He said "yes you're done" and kept walking away. It's not every day that my car gets totaled. In fact, this was my first time ever. I wasn't aware what the process was supped to be. It would have been nice if he showed an iota of compassion. But he didn't. He's not a man. What a shame that Rick Case hired this incredibly rude human. I'm sure the cameras captured the lack of interactions and his non gentleman ways. I'm glad I don't have to go there ever again!! The rest of the staff was nice. But this person should be given lessons on how to be polite. read more

A huge variety of vehicles to choose from, the only person that I deal with is Gabriel, so if you're looking for great customer service and someone who's not gonna play around with you, definitely ask for him read more

Would run from this place. I brought my car here for a few recalls and to have the splash guard checked out (it was intermittently making noise). They told me I needed it replaced, and wanted to charge 355$ for one hour of labor which is crazy. So I told them I'd just buy the part and take it somewhere else to be installed. I told them to leave the bad one off. But of course instead of listening they replaced the damaged splash guard and put it back even worse than how I gave them the car. I had to drive less than 20mph until I reached the other shop. Save your time, this service center is a joke read more

i had a walk in vehicle maintenance with my car and Manuel Ramirez was able to fit me in immediately despite the holiday easter sunday rush .Manuel is professional and took the time to explain exactly what my car needed without any high-pressure , super helpful and informative. The work was done quickly ,got me back on the road in record time ,and my car is running perfectly .Excellent customer service and a great experience all around. Highly Recommended ! read more

I am extremely frustrated with this dealership and feel forced to leave this review after weeks of getting no help. I purchased my vehicle on December 11 and to this day: 1. I have not received my permanent metal license plate, even though enough time has passed and this is the dealer's responsibility. 2. I have been unable to make my car payments because the dealership never sent my contract to the bank. I do not have an active account or payment profile, despite calling multiple times trying to resolve this. 3. Every time I call, I am told I will be transferred to a manager, but the calls go directly to voicemail or get disconnected, and no one ever calls me back. To make matters worse, my salesperson Julio was extremely rude and told me that his job was only to sell me the car and that everything else was not his problem. That response is completely unacceptable. At this point, if this issue is not resolved immediately, I will be filing formal complaints with: * Florida Highway Safety and Motor Vehicles (FLHSMV) * Florida Attorney General * Better Business Bureau (BBB) I would prefer to resolve this directly, but the lack of accountability and communication has left me no choice. read more

Horrible customer service especially in the parts department! on Friday August 1st 2025 I walked into bookcase with the intention of 023 Honda Accord. When I walked up to the counter there were people behind the counter and not one was willing to even acknowledge me! Instead they just continued doing anything to look too busy to even ask what I needed! I'm appalled and I would not go there if they were the only Honda Dealer in South Florida! I've had multiple bad experience with Rick Case service department parts department in car sales and anything else to do with them. I recommended just stay away. read more

A company with a slogan that says "Our customers are our friends" . Your only a friend if your about to buy a car when they literally kiss your a*s to make the car sale. After you buy a car your not even a customer but a nuisance acquaintance. After buying multiple cars and years of service and dealings with rick case honda its just become painfully clear that Rita Case or any of the high ups are involved in the company read these horrible reviews and experiences that their "friends" are having whatsoever which isn't a surprise to anyone honestly. I purchased a new car less than a month ago and its been a nightmare with no one at rick case honda making it right at any level. Lets begin shall we......I pick out my Honda and give it an inspection to ensure no damage or issues are present and i test drive it and head inside to sign paperwork with intent to buy. So i buy the car and its brought down next to my old car to swap my personal belongings. I get home and proceed to show my daughter and she finds 3 dents that weren't there before they took it to have it "detailed" and gassed up for me. Then the ppf door guards that were all installed (I obviously payed for that) incorrectly with debris underneath along with huge packets of air and also all coming off due to improper installation. I also 2 days later notice that theres a massive paint imperfection on one of the panels apparently from the manufacturing process that isnt easily visible unless its in direct sunlight as i inspected the car in garage and it wasnt visible. Finally the tires were balanced incorrectly and had a slight vibration at higher speeds. Needless to say you would think that after all these issues on a brand new car $42500 dollars later days after purchasing they would be eager to make right especially since were friends right ? Nope, went by and spoke to management and i was treated like a difficult customer that was wasting their time and not once did i hear "we're so sorry we will rectify these issues right away". Needless to say i left with no resolution and a "we'll call you soon". Ill let another Honda dealership fix their mistakes and lack of customer service. Rick case honda has become so big that the quality is gone and its a shell of what it used to be. They post managers numbers on bad reviews to make it seem like they care and want to resolve the issue and save face publicly but is BS trust me. They will probably do the same with my review but ive already spoken to management and nothing was done so dont fall for it. I hope Rita Case one day sees these and truly cares enough to fix these long standing customer service issues that have been going on for years. If it isnt obvious i have found a new Honda dealership that actually cares so i wont need rick case honda anymore and will tear them down to anyone who would potentially go there. read more

I serviced two Hondas at Rick Case Honda for years and always worked with Karen, who has consistently been excellent. Unfortunately, my most recent experience with the service department completely changed my view of this dealership. I will not be returning. In October 2025, I brought in my 2018 Honda Accord for an engine issue. The service department initially suggested it may have been caused by a recent tune up from another mechanic. When I asked them to speak directly with that mechanic, the explanation changed. Further research showed the issue was the widely documented 1.5T head gasket defect affecting many of these vehicles. Rick Case first quoted over $8,000 to repair it. After mentioning they would check with Honda regarding goodwill, the estimate dropped to about $4,000, but there was still no clear plan or meaningful assistance despite this being a known issue. The biggest issue was communication and professionalism. My assigned service advisor, Waldo, was dismissive and at times rude. Calls were not returned. Messages went unanswered. Even after escalating the matter to him as a higher-level service contact, there was still no timely response. I went to the dealership in person multiple times and was left without a vehicle for days. We were unable to secure a loaner vehicle during this process, which made the situation even more difficult. Ultimately, we had no choice but to move forward with another Honda dealership because we could not get clear answers or support from Rick Case. When we purchased a new vehicle elsewhere and arranged to tow our old car to Delray Honda, Rick Case again failed to respond while we were trying to coordinate the transfer. When the tow truck arrived, they refused to release the vehicle until we paid the $294.25 diagnostic fee. After everything that had occurred, we had no choice but to pay in order to retrieve it. The contrast between dealerships was striking. The other Honda dealer communicated clearly, worked directly with Honda corporate, and handled the situation professionally and efficiently. This experience was not about the $294 diagnostic fee. It was about poor communication, inconsistent information, lack of professionalism, and the unwillingness to work constructively with a long-time loyal customer on a known manufacturer defect. The overall handling of this matter was deeply disappointing. read more

My gas/trunk latch broke & this is the only place that had it in stock, & the price was significantly cheaper than everyone else. The guys at the register were extremely helpful & kind. Appreciated. read more

Rick Case Honda - Auto Repair Near Me - Davie, Florida

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My experience at Rick Case Honda has been one of the most stressful, misleading, and unethical car-buying experiences I have ever had. My mother and I were repeatedly told by both the salesperson and the finance manager that we were fully approved. They congratulated us, shook our hands, took a picture of us with a bow on the car, issued the vehicle registration, and even helped me download the app for vehicle tracking. They insisted everything was finalized and told us to take the car home. Only later did we learn that they already had the bank's decline before we left the dealership -- and they chose not to disclose it. Two days later, the salesperson finally called to say the bank had declined the deal and suddenly demanded an extra $1,000. Then he claimed a "new program" supposedly started that same day and pressured us to pay the $1,000 to "get approved" and lower our monthly payment. This is a textbook example of a yo-yo financing scam. On top of that, they rushed us through the paperwork and told us we were signing a lease agreement. At no point did anyone explain that this was a spot delivery pending approval. I even asked several times: "If we are not approved, please tell us -- we do not want to take the car unless it's fully approved." They insisted over and over that we were approved. They also required us to purchase full insurance immediately, costing us $240. When everything fell apart, I called the insurance company to cancel, and they informed me that I had signed a one-year contract. Canceling it would mean paying the entire remaining balance. This was money we never should have spent -- especially since the dealership knew the bank had already declined the deal when they pushed us to insure the car. To make things worse, Rick Case Honda then sent us emails threatening repossession, even though they were the ones who misled us, withheld the bank's decline, rushed us through paperwork, and insisted we take the vehicle home. And if all of this wasn't enough, a third-party broker named Leonel (who referred us to Rick Case Honda) later contacted me with humiliating messages about my credit and my mother's credit -- information he could only have received if someone at the dealership shared our private financial details without our consent. That is a serious violation of privacy and professionalism. This entire situation caused us financial loss, stress, humiliation, and emotional distress. Rick Case Honda's actions were misleading, unethical, and completely irresponsible. I strongly warn anyone considering buying a vehicle here: be very careful, read everything, and do not trust verbal assurances. What happened to us should not happen to anyone. If I could give a lower rating like zero, I would. But the page allows a one star rating review. read more

If your service tech tries to recommend anything other than basic service that shows up in the owners manual, do yourself a favor and ask your favorite AI app if it's necessary. This dealer tried to upsell me on $500+ of service I didn't need, and could easily verify via ChatGPT. They might try to show you a "recommendation" schedule - it's just a dealer upsell checklist full of unnecessary stuff. read more

Charging 5k over sticker for a type R in 2026. Don't forget the other addons they have on it.

I went to look at a passport, told salesman I was just looking, he handed me his card pointed to one in the showroom and walked away. I looked at the passport in showroom no one else approached me it was a cloth interior sport model for 47k no leather no controls for rear air. I drive an MDX, I have all features in my car. They did the same crap last year when I was looking at a 2023 corvette, don't know why I went back too many others to look at read more

Criminal would be a suitable rating. They won't do warranty work unless you bought your vehicle there, and they insist you need (expensive) work that is absolutely not necessary. I can only imagine how many people they have robbed by taking advantage of the fact that most people don't know enough about their car to question the lies they're given. Do NOT go there. read more

Great encounter with Alain at Rick's case I wasn't entirely sure what I wanted, but Alain helped me choose the ideal vehicle for me. It was a 2023 Honda Civic with 13,700 miles on it, and on my first day of ownership, I had to thank Alain and Rick Case. read more

Rick Case Honda - Honda civic 2023 - Auto Repair Near Me - Davie, Florida

Nice gimmicks, not so good deals! I visited this located twice in the last six months. If you give them your phone number, they won't stop calling and texting. Months after I said that I wasn't interested, they were still calling. I finally had to block their multiple numbers. It's weird that you have to go into a small, grungy elevator to go up to see the available new cars. They kept pushing hybrid when I didn't want one. The free car washes are a nice bonus if you buy here. The Rick Case book is a bit much. read more

About 90% of the time everything goes extremely well. Service and express service are on top of there game. Clean and nice atmosphere to wait while car in service. Friendly. Great mechanics and quick. Cons- Collision center customer service is bleh. They just try and send you away to this rep or another. Don't really try to help after purchasing care plan from sellers in showcase room. Sales advisors sell 3rd party company protection for damaged keys, rim repair or dents and make it almost impossible to use. Sales advisors sell this 3rd party company insurance and no one knows how to actually use it. You call 3rd party and they tell you Rick case has to do this and that so they can start your claim and then Rick case collision says no they have to do this. Back and forth and a waste of 1k $$$... highly disappointing. read more

Rick Case Honda - Honda accord 2.0 purchased from Rick car Honda - Auto Repair Near Me - Davie, Florida

Absolutely terrible. I came into the dealership that I bought my vehicle from to get my honda vehicle an oil change. I get approached by a naggy woman filled with attitude, I couldn't get her name, maybe alicia or something. She leaves out a bunch of information aside from the ones that would give her commission such as random repairs that I DID NOT NEED that she was feeding me to try to get me to spend more money when she sounds like she doesn't know anything about automobiles. I ask her why am I paying 110 for an Oil change? And she starts giving me an attitude and I wait outside to talk to my mechanic and they told me they're overcharging me. First oil change I got at this dealer was free. All of a sudden jumping to 110$ for an oil change that anybody, even a sub 80 IQ individual could do. I go to alicia to see if she can check how much I payed for an oil change and to get something a little less than that. Shes on the computer for 7 minutes not even searching up my vehicle history; reading some random paper? Then she gives me an attitude when telling me apparently the prices jumped from 69.99 to 89.99? I confront the Alicia girl and a guy named JOSHUA MARTINEZ and they start getting defensive and start giving me attitude while I waited around 5 minutes for the Alicia girl who wasn't even pulling up my report, doing something else. Absolutely awful customer service. Alicia and Joshua Martinez need to be disciplined and trained on fundamental customer service. I'm also 99% sure the joshua dude was playing clash of clans while he could've attended a customer behind me. read more

Car has 500 miles on it, but since I did not buy is at Rick Case they refused to service it. Said it's too new to take it back to the selling dealership. LMAO read more

Rick Case Honda - Auto Repair Near Me - Davie, Florida

After a few years had passed it was time to trade our older Honda. We decided to give this dealer another shot after visiting two other dealers looking for a used vehicle. Rick Case was straight up honest and worked out a great deal on a Certified Pre Owned. No fee gimmicks "accessories" additional reg fees and so on. was internet price , dealer fee and the tax and tag read more

We had the worst experience here. The level of unprofessionalism at this dealership we've never experienced elsewhere. Our salesman was berated by his Manager so loud that we and other customers could hear. The General Sales Manager, who I recognize from picture online walks in and exacerbated the situation. We ended up purchasing an Acura from Acura of Pembroke Pines. They are very professional there. It was worth the additional cost. Will never go to this dealership again. read more

So in case you were wondering why they only have two stars I can tell you my experience put in a request about a vehicle guy called me. Couldn't really understand him very well. Asked him if he could send me the Vehicle via email so that I could remember, which one I had talked about and I heard nothing. I guess that's how you stay in business. read more

Very friendly and competent sales rep Sheri took good care of us. Warm and helpful staff. Like my new Honda too!

After three years, this very long overdue review is written with immense gratitude and praise for Duane Malcolm. In the decades of car service, with more than one brand and dealership, there is none that comes close to the genuine attention, care, honesty and expertise of Sir Duane. He, and his loyal team of professionals, are the reason we, time-after-time, bring our vintage Hondas to this location. "Duane, thank you so much for always taking the ultimate care of us." J&G read more

The parts department is extremely slow and could not even track what part I had ordered, they seriously gave me migraine!!! they told me they don't have the part even though I called before hand to make sure they had it. ,clearly there is a lack of management. They sent me to Honda of Coral Springs, hopefully will have a better experience there read more

Rick Case Honda - The parts department - Auto Repair Near Me - Davie, Florida

I went to service my Honda. Karen provided amazing customer service. I highly recommend.

+1 (561) 332-0152 This person is very bad. If you meet Honda, this salesperson is disgusting. He will cheat. I went to repair my car in the morning, and he directed me to the wrong place, wasting my time and asking me if I wanted to buy the car. I put my car in for repair and left. He got my phone number from somewhere and called again to say that the car was ready and he could come and pick it up. I have never seen such a disgusting person. read more

Came to find out interest rate and payment for a specific time period. Jaimmey took my information and went to a visable room. After watching multiple people go in and out and 20 minutes passing, I went to the office. The finance manager was eating a big bowl of food with several sales reps sitting in the office and chatting. I am shocked that my time had no value and there was not enough respect to let me know that the finance guy was indisposed. I doubt that I will give my business to this Rick Case. read more

Worst service ever - too bad I can't give them a zero. Had an appointment for a recall Fuel pump - 9:30 am. I arrive - I am told "stay with your car" - "give us a minute, give us another 2 minutes.....after 30 minutes I went to to the counter ask- Why other cars are being taken and not mine. "Oh, they are here for different types of services". "We are short staffed today." "We are very busy" "We can't do the service today because you have half a tank of gas" "You'll have to come back another day" Why wasn't I told that on the phone when I made the appointment? "Blank stare" no apology Well - we can do it but your car will smell like gas afterwards - because they will spill gas inside of your car. No goodbye - no so sorry - no reschedule - Just go Worst part is - I had a friend follow me to give me a ride home. read more

I 1000% recommend this dealer! Everything is very clean and organized. Everyone was very welcoming and helpful. Please ask for Danny Rozo! He is the best. He helped me get the car I wanted that's within my budget, made the process fast and simple. They prepared my car on the inside and outside. I received the car on a full tank of gas and new carpets. When it was time to go to finance, it was a quick 10-15 min max signing papers. They do not rush you or pressure you into buying like other dealers do. They have their own gas, car wash, bakery, and even a barber shop. This is the best first car buying experience ever!!!!!!! read more

Rick Case Honda - Auto Repair Near Me - Davie, Florida

Wanted to start off by mentioning we are super satisfied with the attention and service received here at Rick Case Honda. Our sales rep was Abdul Ahad, and he was truly amazing. Very amiable, knowledgeable and attentive. We drove over 40 minutes to get to this dealer, and it was well worth it. Abdul asked all the right questions, and ensured he understood what it was that we wanted and prioritized in our search for a new vehicle. We had a trade in, and the whole process was seamless and easy. We ended up purchasing two new Hondas, CRV & Odyssey, and Abdul took his time to show us how to configure Apple car play and showed us all the new features of the cars. Extremely satisfied with his service! Will be returning in the near future! Thanks! read more