TRIP #1...So yesterday afternoon, I purchased a bottle of Black Magic Tire Wet to shine my tires and a Pro Elite hand held foam applicator. I used it on my tires and the foam applicator started to deteriorate in two places.
TRIP #2...So this morning I went to the AutoZone where the item was purchased to exchange it but there were none left on the shelves. The employee informed me that possibly on Tuesday or Wednesday a shipment arrives at the store. I told him I would come back on Wednesday.
Today, I still needed to complete the shine on the rest of my tires. As I was shining the next tire, the entire piece of foam dismantled from the plastic handle.
TRIP #3...Again, I drove back to the AutoZone to show them the faulty damaged item and get a refund. The employee informed me that the manager that can approve the refund on my credit card does not work on Sundays and will be in the store tomorrow - Monday. They said that I could leave the item and the receipt with my name and phone number and the manager would call me about the refund tomorrow. I was not satisfied with that option and told him I would return tomorrow with the item and receipt to speak with the manager. I will update/edit the review with my results tomorrow - wish me luck.
I understand this is a brand new store with friendly staff and a great location, but something needs to be in place for a simple damaged item return - At this point, Amazon would have been easier and quicker.
TRIP #4...Im back again, to meet with the manager, Bosun, who was super friendly and professional. I explained the item return facade over the last two days at his store. Bosun informed me that even though this is a brand new AutoZone store, the return policy is a simple quick process whether its a credit card transaction or not and the manager does NOT have to be present. Bosun shook my hand and apologized for any inconvenience.
Literally, the return/refund took one painless minute and during that time my friend purchased two items. Due to the manager's professionalism, I will keep my original 4 star review in tact, but with need to find another tire shine applicator on Amazon. read more