Dr Shull is a fantastic surgeon for BOAS surgery. He operated on my 11 month old american bulldog and I am so happy my boy is doing great!

I have never left a review in my life but felt it necessary for this place. I informed the front desk staff that my dog and I usually wait in the car as he does not get along with other dogs. I gave them my phone number, informed them it was NOT the same number on file, and the make and color of my car in order for them to notify us when the vet was ready to see our dog. After an hour and a half of waiting, I went inside to inquire. They told me the phone number on file was called and no one picked up, and that they did not know which car we were in to find us. Seriously????? I understand people make mistakes but come on. On top of that, when we finally waited in the lobby, it still took another 45 minutes to be brought to the doctor as they continued to bring other dogs in first despite their mistake. Ridiculous. read more

Horrible customer service ! Front desk is terrible, they totally ignore you and couldn't care less if you walk out. This place is mismanaged! When I complained was told to talk to the Vet my pet sees. You have to question if your pet is in good hands in this place. read more

They took amazing care of my French bulldog. The staff isn't overly friendly but, there is kindness. The doctor (Powell) really knows his stuff and made me feel very good about having him do surgery for my Frenchie. I do not trust anyone so, his competence and confidence was very reassuring to me read more

I do not know how they keep those front desk workers. The word nasty and disrespectful is just scratching the surface Complete turnoff. Too the docs are good but I cannot see past my encounter. read more

Wonderful place and Dr lisa esposito is the best .. I highly recommend this veterinarian place.they treat u like family always..

I have nothing bad to say at all except I HIGH recommend!! I been many times, I been coming here for year now with my dog and they are amazing. I seen all the doctors and they all are amazing. The nurses and staff members are amazing! I come for vaccines, broken nail, and to check my dog after being attacked, and they amazing. The prices are extremely reasonable!!! I will only go to them for anything! HIGHLY RECOMMEND!!!! read more

highly recommended - Dr Schull and his team took such care of our French Bulldog Pharaoh. Their assurances, expertise and follow up gave us such comfort. Our boy was back on his feet, devouring prescribed diet and sniffing everything in no time! read more

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of if I could give them a zero I would. my dog was dying her organs were failing her and my vet was closed I called to bring her in to put her down and they turned us away and said she was-not a patient. you call yourself a vet. she was suffering and you made me take her across the island while she was drowning in fluid. no compassion. your practice is disqusting and disgraceful!!! read more

I have been coming to RVV for over 20 years with all of my bull dogs... I trust them 100% with the care of my guys. It's just something they know about bulldogs. Any given day, you'll see at least five in the waiting room. The staff is amazing. They're always there to help you and I love that they have a text messaging communication. It's the best. read more

Richmond Valley Veterinary Practice - Veterinarians Near Me - Staten Island, New York

Hands down the best vets around! My dogs, now 15 and 16 years old, have been with Richmond Valley their entire lives. We've consistently received exceptional care and thoughtful advice. Highly recommend! read more

This place almost killed my dog 1 year ago, I haven't been there since. The other day I was going through my emails and saw a receipt from there office that my dog recieved a shot and charged my credit card $100 and they sent me another email confirming my next appointment! When I called them up they told me that yes I was there with my dog. After I insisted that I wasn't there after they almost killed my dog I will never go there, she put me on hold came back to phone to tell me ohh it was another dog! How does this place do business be aware!! read more

I have been on hold for 30 min already just to talk to a receptionist regarding refilling my flea and tick medication through Chewy.... They never answer the phone!! I am done with this place..... Chewy been waiting for a response from them for over a week... read more

I wouldn't take my pet to this place if someone offered to pay a lifetime of their outrageous bills!! Their front desk staff is extremely rude and lack empathy and respect to prospective patients! I'd give ZERO stars!! Someone should let the owners/doctors know that their "front of house" is not doing them a service by being so rude! read more

The doctors may be wonderful but the unprofessionalism and lack of compassion by the front deck is deplorable. They try to charge and accuse customers of testing that was never done. You sit in the waiting room listening to the trashy things the girls behind the desk have done over the weekend, while the phone rings continuously so they can just text you back. The "office manager" has zero accountability, or kindness, or compassion. And when calling while I was in Australia and my dog was literally bleeding from the chest from a snake bite, the disgusting heartless office manager turned me away saying "you were never really happy here". My dog could have died and THATS how seriously she takes her job. Save yourself the money and stress and find elsewhere!! read more

I have been with Richmond Valley Vet 35 years. All staff are very compassionate. So very caring for our pets needs.

To the girl who answered the phone yesterday when I called for prescription dry cat food. DO NOT BE SO CONDESCENDING! There is reason why I ask if the food is fiber response! It's because last time which wasn't the first time either, your staff gave me the gastrointestinal cat food that was NOT fiber response. Pictures attached. This is my cats health and you should be more considerate with your tone. I don't know what has happened with this practice. Only good thing in the last 2 years is Dr. Shull. read more

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If you have a bulldog don't think twice and just come here for any and all issues ... Dr. Powell is outstanding and did an amazing cherry eye tuck for our Juno ... when he hasn't been available any of the other vets at this practice have all been phenomenal We drive from Manhattan and it's well worth it read more

Richmond Valley Veterinary Practice - How handsome is he?! - Veterinarians Near Me - Staten Island, New York

This place ONLY cares about $money$ and nothing else. Not even your pet, which is the reason for the business in the first place. They will add items to your bill that you didn't ask for nor approve so look at your charges and make sure they're not scamming you. All I needed was heartworm medication from chewy. They refuse to approve it until I come in, pay $90 just to walk through the doors and then an expensive test that she had a year ago for a medication she's been taking her while life with no problems. So the $60 medicine I need will end up costing me around $400 because Richmond Valley Vet will NOT be denied their money. I'm going to a different vet and I suggest you all do the same. Zero stars! read more

First off I want to tell you guys how upset I am how everything went. I'm a first time dog owner everything is all new to me. I was recommend to come to you guys from where I purchased my puppy. When I got to your location I texted like the sign told me to do so and then I got asked to reply with my car make and model and color I believe. I was also asked why I was here and I wrote back "just for a check up" and they said someone will be right out. Which someone did come out pretty fast and she was very sweet I will say that her name was Lauren. I gave Lauren my baby girl Khloe and gave her a copy of her medical records she said she will be out shortly cause it's just a check up which it was super fast she came out less than 15 minutes. She walks out holding Khloe and in the other hand is a purple bag and a bag of treats she comes to the window and tells me everything went great Khloe got a shot I was in total shock how do you give someone's dog a shot without their permission? She begins to tell me I may want to get baby Benadryl Incase of a Allergic reaction Which isn't likely and then hands me her she then says I have some treats for her and then tells me she has heart worm and tick pills for her and kind explains how to give it to her. We spoke a little I asked her a couple questions about my Guinea pig and dog being together and she told me someone will be calling me shortly to talk to me about the appointment. Someone called me about 30 minutes later and said hi I'm calling about Khloe she had a shot today and it's $76 and change I don't remember the exact price how would you like to pay card or cash? I was like oooh K like wtf I thought someone was calling me to tell me how the appointment went I passed the phone to my husband and he paid with his card. The next day I was thinking how upset I am how you guys went about your Business and how I feel you guys were totally wrong for giving my dog a shot without my permission I also was thinking I don't even know what the hell she got or how much my dogs weighs nor have a Receipt of what I paid for. So I texted and asked about a receipt and also said I don't even know how much my dog weighs and got a response saying I'm so sorry I'll get that to you ASAP by 7:50pm that day I get a text back saying "6.2" that's all it said and still to this day NO Receipt. I go on the app and I'm looking at reward points and I'm like how do I have these points I click at the history and what each point is for and o see the shot only coast $44 and that shit you guys brought outside that you said is for Khloe you actually charged me for ‍ WTF Like you could of totally asked me if I was interested in buying it that you recommend it but not come out with it like it was a welcome gift. I'm truly disappointed. First time ever at a Vet all new to this and you guys are scams and crooks you guys took advantage that people can't come in due to covid and have my dog a shot without my permission and then charged me for shit that I didn't even want. read more

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I love this veterinary practice. Very kind, compassionate and they are open on Sundays. Dr. Powell and Dr. Purcell are the best. Very knowledgeable and professional. The staff is also very kind and helpful. I highly recommend. read more

You go to a place and give them business for six years. But the staff and office manager forget that living animals are the patients. A cold hearted , classless See You Next Tuesday named Andrea pulls my dogs chart because she thinks my wife was snotty over the phone, a previous time about cat food. We don't own a cat nor buy cat food. This is a classless staff with peanuts for brains and shit for hearts. Hope no one else gets this treatment, it's not about us humans. Wish they recalled that before a drastic display of pride over patients and patience. read more

Greedy and major communication fail between staff members. I Was there for a rabies shot visit with my pup, questions arose after the visit since I was being charged for the services I wasn't provided... when speaking to office manager on the phone who preceded by saying "I've reviewed her (my dogs) chart" she's trying to proof to me that my pup was there for blood work , meanwhile I was there with my pup and she got a shot in front of my eyes, which makes me question the trustworthiness of what they're saying. Meanwhile, while we were there, there was no mention at all of blood work. When speaking to them they try to confuse you and proof points that don't exist this makes me question the validity and professionalism of this facility, since they're trying to cover up for each other. Lack of transparency between customer and staff is what's making me leave this place. I gave this office multiple chances but now I can clearly state, I wouldn't recommend it. Dr Powell, very condescending, makes no eye contact when he speaks and I wouldn't call him the most talented vet. Multiple visits in he still couldn't find an approach for my 7 lbs dog nor me. Lots of questions are dodged and redirected to other staff members. Had me chase my puppy around the office while he and his aid just stood there making comments on our chasing game. Not a vet I want for my dog. They have multiple vets so I figured one should click with my dog but it seems like it's the general attitude of the vets towards their customers. Dr osterman makes notes in the chart apparently without running them by you, literally on her phone for her personal Matter while My pup and I are there in the room, no attention to the matter what so ever but then the notes appear so when you speak to the secretary the information comes out of nowhere. Just a major lapse in communication between all. The two visits happened within two months of each other, neither visit was my pups temperature checked, nor did they attempt to trim her nails which apparently is included in the visit, neither visit were the teeth checked until I guided the dr to do it the second visit. Idk if it's bc my dog is young and they assume she's healthy so they do no extra checking but I've been getting those half visits in while they try to charge a full price and trust me I don't mind paying if I'm getting what I'm paying for. The one person in the office that I'd like to point out is Adrea the office manager, but unfortunately she has no power and not in the decision making position, so she's just nice and that's it. If you envision a caring , transparent, environment for your pup this office is not for you. read more

STAY AWAY! What happened to the wonderful caring vet practice and staff?? Down the toilet. Perhaps caring more about $ then long time clients or their pets and the rude and incompetent office staff makes this once awesome practice a huge disaster in the making. I'm a long time customer/client and have spent much $$ there, and there was total disregard of them placing my pet at risk or me considering leaving the practice. Really?! I asked for a call back from one of the owners/vets or the office manager (from an instance that happened last week) and I'm still waiting. I was giving them the benefit of the doubt but sadly they don't care. Addendum: office manager and staff bald faced lied. Is that a place you really want to trust with your sacred pet?!? read more

We have been going to Richmond Valley for several years now. I cannot recommend them enough. The staff and facilities are top notch. Dr. Shull has never steered us wrong. He has done several surgeries for our guys and they have all been successful. Great place and a great doctor. read more

Richmond Valley Veterinary Practice - This is what our rescue dog looked like when he first came to us. - Veterinarians Near Me - Staten Island, New York

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Hey pet parents. I am sharing my experience so others can be aware. Today I went to Richmond valley vet with my 6 month old German shepherd so they can look at his nose. He came in a prong collar since we are still in training of appropriate leash walking. A vet tech walked us in, as we walked in another vet walked out with another dog. To avoid the dogs interacting , the vet tech grabbed my dog into the air with the prong collar. He was dangling and screaming in pain. I started to screaming saying "are you crazy. He's a puppy in a prong collar. You're hurting him". She wouldn't let go until I screamed my lungs out to get off my dog. I walked into the room upset. The vet tech came back with the female vet. I asked her to leave , I don't feel comfortable with her handling my dog. She clearly doesn't know how to properly handle a dog. She responded to tell me about her 10 years experience and that she doesn't have to explain herself to me. She also stated she isn't leaving and too bad. It escalated until I told her that I will beat the f*ck out of her if she even comes near my dog. Now the vet apologized and handled the situation very professionally. Another tech came in and she was great. I asked for the vet tech's name. The office manager refuses to release her name to me. She has large gauges in her ears , blue highlight , and tattoos on her arms. I couldn't see anything else (due to the mask). Here's my warning - don't ever let your dogs go unaccompanied ESPECIALLY in this office. My dog was dangling in the air from his prong collar. I wish I had it on video. I understand accidents happen and the vet was extremely apologetic. Had to ask the vet tech to leave. read more

Service is poor. My appointment was at 1045, but i was waiting until 1125. No apology or acknowledgment for the lateness, they pretend like nothing was wrong. This has been a consistent problem since Covid and seems to be getting worse. They still ask you to wait in your car outside, for their convenience, not your safety. They do not pick up the phone, you have to communicate through text and they take long time to reply. The lead time to get an appointment is about a month. Even waiting for medication is unpleasantly long. read more

Dr. Shull is just plain amazing, he did tail and eye surgery on our bulldog, and I never was at any veterinarian who had more pride and passion. He walked my pup and I to my car. Who does that these days? He talked me through everything before and after surgery, thorough and knowledgable. I drove 3 hours to see him, worth every minute read more

The owners only care about money and over charges after spending 16,000 multi pet owner they put me in collections for outstanding incoice that I disputed. Overcharged, different charges ridiculous. read more

We said our goodbye to Richmond Valley Vet this weekend as we are moving to California and I honestly feel like we are losing a member of our family. Dr Lisa Esposito is the most thorough, gentle, insightful, brilliant and kind vets we have ever met (we have a bulldog, so we have seen a LOT of vets). If you have a bulldog do not hesitate, she is the one your baby needs! Our guy is generally very healthy, but had a crazy situation involving his tail... long story short Dr Lisa tirelessly advocated for us and our little guy and honestly saved his life. She gives every patient her whole heart, we will miss her and the team so very much. She is one of a kind! Love you Dr Lisa! Pliny and I will miss you! read more

Hands down the best especially for bulldogs. We see Dr. Powell and haven't been disappointed. He is very caring, willing to teach and knows a lot about bulldogs. The practice is super responsive and I can even text with pics to get advice and help. Would recommend this practice highly! read more

The best of the best is all that can be said about Dr. Caban. He really knows his stuff, especially with bulldogs. He is totally on a different level. read more

Richmond Valley Veterinary Practice - Veterinarians Near Me - Staten Island, New York

After taking 6 dogs to Richmond Valley for 30 years, I must move on to another vet. They have totally melted down during this pandemic, unable to answer there phones, unable to answer messages left on there web site, unable to pass messages to Doctors MAcacia. You call, hang on for twenty minutes and then they hang up. I know things are tougher during this Pandemic but, they have become completely Dysfunctional. My dog is experiencing frequent daily seizures and Richmond Valley can't pick up there phone! read more

All I have to say is we are so very lucky we found this veterinary practice. We have been with Dr. Hynes since we got our puppy, for three years now. Everyone from the front desk, to the technicians, and the vet are so extremely caring. It shows from the moment you call that everyone there loves their jobs and the animals they serve so much. I have nothing but the best to say about the care that is provided here. Thank you guys for all you do. read more

Richmond Valley Veterinary Practice - Veterinarians Near Me - Staten Island, New York

I took my cat there for a rash on his belly 470 dollars later for blood work and a cream to be told it's just irritation. sore still on cat and was told to come back to pay again. never again. read more

I have been coming to Richmond Valley for at least 8 years. I drive all the way from the Bronx. At the time this Vet office was the best place to bring your English bulldogs. But since the Covid pandemic they have fallen off extremely. You can't even get a appointment within the week. You have to wait at least 3 weeks to get a appointment now. They don't weigh the dogs. You can't come inside which I'm not going to complain about that. But things are opening up now. So hopefully they get back on the ball and get back to how they once was. Because having someone take your pet inside and your not there with them you don't how and what they are doing with them. It annoys me that you can't be in there to explain what's going on with your pet. read more

Dr. Caban is the best! I have been bringing my Bruno to him for Six years now. He is so compassionate and kind. He never makes us feel rushed and is always thorough. He takes his time and listens and addresses all of my concerns. I know I am a crazy pet mom who is also neurotic, lol, and I just have to say that Dr Caban has never made me feel like I was being too crazy! I appreciate that. He truly cares for all his fur patients. I have complete trust in him and I know that my dog Bruno is in the best hands. I have also seen other doctors there as well. So I just want to say that Dr. Powell is also great. He puts you at ease instantly and I also appreciate his compassion as well. In addition, my dog was also seen by Dr. Esposito. I had called in late one Sunday . She was the dr on call that night. I told her my dog hasn't been well all day and she had me bring him to the office on a Sunday night at 8:00pm when they were closed so that she could check him out. That was so amazing. I am thankful for all the doctors! read more

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Still love this place. Still the best....Now we see Dr. Schull and Dr. Powell. Amazing vets and so knowledgeable about the Bully breed. I won't trust anyone with my dogs other than Richmond Valley. read more

So caring and loving to our sick pup. Nothing but helpful and accommodating to our baby! Adrea also went above and beyond

This is literally THE BEST vet out there. Amazing staff! Receptionist are always kind and sympathetic and the Doctors are absolutely AMAZING! So caring, they will do anything and everything they can for your fur babies! I wish I can rate this higher but they are exceptional!!! Love it here and always recommend it to family and friends! read more

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