DISHONEST, ARROGANT, AND LAZY. Unfortunately, we received a very disappointing experience with Richlynn Construction and its owner, Rich, during the recent basement project that we had hired him for. Despite the promising start to the project, with sub-contractors showing up to the property and initial communications with Rich, things quickly turned for the worse when we made our first lump sum payment and Rich disappeared without any notice. This was the beginning of several instances of dishonest behavior that we experienced from him throughout the project.
We were left in a difficult position when his sub-contractors showed up to the property, but none of them knew what needed to be done. In fact, the sub-contractors continually interrupted my workdays to ask where the outlets and lights were going to be installed, what the plumbing layout would be, and in one instance ask me to pick up supplies, all this despite having already discussed this with Rich. After more than two weeks of being a no-show, Rich finally contacted us with only cryptic, one-word texts. He used the excuse of Covid for his absence, and we foolishly gave him a second chance, which turned out to be a HUGE mistake.
Issues continued to arise, and we discovered that Rich would be out of town for over two months straight to "Snowbird" in Arizona. He did not mention he would be having an extended absence before we hired him and he had no plan in place for project management. During Rich's absence, there was ZERO project oversight, and we had to manage the sub-contractors ourselves. Quality of work became a major concern, with the drywallers installing square corners when we had requested round bullnose, and the baseboard trim was of terrible quality requiring multiple sections to be redone, and multiple doors being the wrong size and needing replacement.
Even when we asked Rich to explain an outrageous quote he had given us for a section of the bathroom, he refused to provide any explanation and became defensive. When we confronted him about his prolonged absence, he took no ownership of the situation and stated that his apprentice/assistant/errand boy, Cory, would stop by. However, Cory only visited once during the two-plus months that Rich was away to drop off tile. In addition, the designer that Rich "highly" recommended (Katie "Designs by Katie") and who Rich works closely with attempted to steal money and not distribute tile to us to the tune of SEVEN THOUSAND DOLLARS.
Rich failed a total of 9 inspections by the county. Over the last three-plus months of the project, Rich only showed up twice and had minimal presence on group texts or phone calls. In an attempt to justify his absence, Rich engaged in baseless and fabricated allegations, falsely asserting that we engaged in harassment towards the sub-contractors and would no longer be present at the property. In addition, he falsely claimed we were not letting him into the basement for inspections. Furthermore, following yet another unsuccessful inspection, Rich resorted to coercive measures by issuing a direct ultimatum: the termination of the building permit would be executed unless we remitted the final payment prior to the project's completion. This flagrant violation of our contractual agreement was not an isolated incident but rather a recurrent pattern of behavior. Consequently, we exercised our right to withhold payment until such time as the contractual obligations were met. This was a major disappointment for us as customers and showed a lack of integrity on Rich's end.
We highly advise against hiring Richlynn Construction and Rich as your contractor, as our experience with them was very unsatisfactory, unprofessional, and dishonest. Potential customers should be warned about the lack of oversight and quality of work, which were major issues throughout our project. read more
