Brittany is so kind and helpful. The team gave my dog a…read morebreak when he became overstimulated to reset and enjoy the rest of his camp day. I appreciate their proactive work! I also love being able to check on him on their app.

As someone who has worked here and QUIT:…read more Employees were expected to handle large numbers of dogs under extremely stressful conditions, and I witnessed dogs being roughly handled and verbally mistreated. Dogs were called names (bitches) and spoken to in ways that I found completely unacceptable for a business whose entire reputation is supposed to revolve around caring for animals. When I was first hired, the staff did not give me the required safety and training video. From my experience, there was no apparent urgency to make sure I actually received or completed the training before being put to work. It came across to me as pure, unadulterated laziness and negligence. The treatment of employees was just as disturbing. We were not allowed to sit down, even during long periods of physically exhausting work. I eventually passed out on the concrete floor in the large-dog section. When I fell, my eyeglasses went into my face so hard that they left a visible indentation and caused bleeding. One of the moments that really shocked me was when I specifically asked what I was supposed to do if dogs got into a fight. I expected a clear answer or established safety procedure, especially in a workplace responsible for supervising groups of dogs. Instead, the response I received was essentially, "Shit, I don't know." That was extremely concerning to me. When you're responsible for multiple dogs in an environment where fights can happen, employees should know exactly what protocol to follow before an emergency occurs. Being met with "I don't know" when asking a basic safety question made me question how prepared the staff actually were to handle a serious incident. The incident was visible on camera, and a coworker's mother witnessed what happened through the camera footage. Despite the seriousness of what happened, I received no meaningful assistance. Instead, when I regained consciousness and attempted to get out of the pen on my own, the dogs got out. Rather than checking whether I was injured or making sure I was okay after literally passing out and hitting my face, the focus was on the dogs having "escaped." I was then told to take a ten-minute "break." The entire response made me feel as though they believed I was exaggerating or faking what had happened rather than dealing with an actual medical incident. The owner's retarded son was present during the incident and, in my experience, did nothing to assist me. There were also serious concerns about the way people were treated. I personally experienced and witnessed behavior that I considered racially insensitive and discriminatory, and I found the owner's conduct toward certain people deeply bigoted and unacceptable. These are not the values I would expect from a workplace or a business serving the public. I would strongly encourage anyone considering employment here or dropping off your animals, to ask detailed questions about employee and pet safety, breaks, incident procedures, and how both employees and animals are treated when nobody is watching. Additionally, Neil (if currently employed at this location) is in desperate need of some proper oral hygiene. Perhaps a trip to the orthodontist, or the use of this Listerine (the strongest I could find) that I've attached below. No one should have to deal with that torture in the workplace.

The team is amazing and so great with our two dogs. They are gentle with our scared one and always…read moretake their time. Highly recommend !

We had our first vet appointment at Northwind Animal Hospital this week and so far we are really…read morepleased! We got checked in really quickly and the clinic looks nice. Laura Jean was the vet assistant and she was so great with our cat. She really loved on him and he wasn't afraid of her at all. I hope she doesn't mind that I took a photo - it was just such a cute moment when she held him. Dr. Lentz was a really nice and knowledgeable vet and took time to answer our questions. She trimmed our cats nails with ease. The whole appointment was quick but we got everything we needed. We found out our cat has worms and they were prompt in calling us and getting us the medication. We're still waiting to hear about the blood work but so far so good with this office.

I've had a very disappointing experience with Northwind Animal Hospital, especially because I have…read morebrought both of my Golden Retrievers there since they were puppies and had generally positive experiences in the past. One of my dogs is now five and has severe anxiety. This became much more noticeable after he was neutered. We have been trying medication, but it does not seem to be working, and his anxiety has continued to get worse. He shakes when I leave, breaks pieces off my door if he is outside for even a few minutes, and will barely leave the house or get in the car. When I called and explained how serious this had become, I was told to bring him in for his annual visit. Over the next couple of weeks, he seemed to get worse by the day. I responded to their text message because I was frustrated and concerned. I understand my message likely came across as frustrated, because I was. I was trying to get help for my dog. What made the situation more upsetting was what happened after that. After I sent the text, I saw Brittany McMahon's name appear as having viewed my Facebook story. Brittany is the assistant manager, and she was also the person I ended up speaking with by phone. During that call, she told me the team had reviewed my text message, so there had clearly been dialogue among the team about my complaint. I am not claiming to know exactly what was said, but as a customer, that sequence did not feel neutral or professional. I sent a frustrated message because I was trying to get help for my dog. I was then told the team had reviewed that message, and I also knew that the same manager involved had looked at my personal social media. Readers can draw their own conclusions about how that feels from the customer side, and what a customer might reasonably wonder about the dialogue happening around a complaint in that situation. The call did not feel helpful or compassionate. It felt like I was being judged for being upset, rather than supported through a difficult situation with a dog who has significant anxiety. Instead of feeling like the practice was trying to help me figure out next steps, I was told they could send me my dogs' records. I understand the practice may be going through a leadership change, and maybe that has contributed to the experience. But as a long-time client with two dogs in their care, I expected more support, follow-through, and professionalism. If you are taking your pet there for routine annual visits, your experience may be fine. But if your pet has special needs, behavioral concerns, or a more complex situation, I would be cautious about relying on this practice for support.

Sam at Baltimore Dog has been walking for us every day Monday - Friday and our dog LOVES him. He is…read morealways punctual, very reliable, and trustworthy. We have him house and dog sit overnight often and we always come home to a happier dog than we left! Highly recommend Baltimore Dog and their walkers.

Fine little Ma & Pop animal groomer! I had used them multiple times to trim my dogs nails. They do…read morea fantastic job even though she hates it! She is a 55 lb lab and they are so gentle and easy with her. I have used the self serve cleaning area as well. Works great and they supply all you need to get the job done. Will continue to frequent!

After endless searching to find a decent groomer, I finally found it. I've been taking my dog here…read morefor a couple of years now and I am really pleased with how my dog looks when I come to pick him up after a grooming. I will advise in the warmer months, they book up quite fast so I recommend making an appointment way in advance.

I have visited this groomer twice and both times have been extremely happy. They will now be my…read morepermanent groomer. I previously used a local mobile pet groomer but after not being called back in a timely manner by them I will not be using the mobile groomer again. Pawsitively Perfect does a great job and has great prices. My Abby looks beautiful!!! Highly recommended.

I love bringing my dog to this groomer. They know him by name and he always looks so cute. The…read moreowner and her staff are always helpful and very timely. I would highly recommend them!

Every time I go here everyone is extremely friendly and helpful. I am impressed with the level of…read moreservice.

Over the past 30+ years I have been taking our dogs to Fallston Vet. they are always friendly,…read morekind and professional. Especially when we have had to put a dog to sleep. They are receptive to our calls, they remind us of regular wellness visits and shots. And they follow up the next day just to check o our pet. All the doctors have been wonderful. Even though I have moved I still go the extra mile to Fallston Vet.

Shout out to this bel air location big parking lot, well stocked shelves and store associates that…read moreknow all the knows. Dropped in for my little puppers birthday and I was greeted by Kabrina as soon as I walked in the door showing me the birthday wall next to the bakery case( which had a wide variety of treats from cookies, premade cakes ect). I explored the isles that had way more selection than the location by my house cages were clean and plenty of crickets for reptiles. I noticed the lone kitten Dani that Kabrina almost had me adopt look soooo cute I almost took her maybe I'll be back for her. Then I was shown the bath area which is a nice upgrade with fully stocked baths. Overall this trip was way more than what I expected and will make the drive again with my little fur baby

Our new favorite pet store!…read more This store is so clean and super dog-friendly -- exactly what every pet parent hopes for. One of the workers even took the chew out of my hand and replaced it with one of better quality -- then kept swapping until we found the perfect one for my dog. Not all chews are the same, and they really took the time to help us get the one that looked the best. That kind of care is amazing and rare! The staff clearly loves dogs, and it really shows. We also used the pet wash stations -- clean, easy to use, and the store less busy than PetSmart. Great prices too. We'll definitely be back!