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Richfield Living

1.0 (2 reviews)
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Havenwood

Havenwood

3.8(4 reviews)
53.4 mi

I have a loved one in the facility. It is in the middle of nowhere in Lexington, near Buena Vista…read more The grounds are pretty. The front porch has rocking chairs that allow a great view of the scenery. The place isn't fancy but it is clean and comfy. Occupancy allows 45 people (there are 19 residents at the moment). The social and dining area are near the front entrance. Residents can watch television together in the front "living room" area. The bathroom is spacious. A wardrobe "closet" was in the room, as well as a regular closet & dresser. My family member did not want a tv in the room. The staff is nice. A chaplain visited while we were in the room. There are also volunteers who visit the facility when patients want company. My family member is in the hospice program.

It is the opinion of the writer that Havenwood Assisted Living was not as advertised when it came…read moreto the care and food quality. Also the writer cannot vouch for the integrity of this establishment as it tried to short his mother of her $500 deposit check cashed 1/23/17. The writer realized at tax season that his mother's $500 deposit was not credited toward the billing even though months earlier Havenwood employee Cheryl volunteered that they forgot to do it and would do so. The writer failed to follow up at the time and his mother's deposit was never credited/returned. On 3/22-23 2018 the writer notified the owner Mark Squires by Squire's personal e mail that he was overdue his mother's deposit return but Mr. Squires deliberately failed to address said e mails which warned of repercussions. On 3/27/18 the writer filed Roanoke BBB complaint # 12760183. Mr. Squires responded to the BBB complaint with a check but shorted the writer the amount of a previous credit owed to the writer and paid back by Mr. Squires months earlier. That was unacceptable and the writer then pursued further with the BBB complaint and filed an additional complaint with the licensing authority of Havenwood's jurisdiction. In front of the investigator, Mr. Squires wrote another check for the monies he wrongly shorted and thereby restored my mother's $500 deposit in full. My mother was a resident at Havenwood Assisted Living from 2/6/17 to 5/11/17.

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Richfield Living - assistedliving - Updated May 2026

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