The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane injections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star. read more

It started with Dr gardner from southwest ortho putting from what I gather incorrect rt knee and left hip replacements before he was fired and they shut down..I'm 51 6ft2 230 and he put old man joints in me..screws came loose the whole deal on both surgeries literally the next day after surgery..went to ortho v and thought I had been saved..not!!!!I got a wet behind the ears greenhorn named Bruce byrd..I won't call him dr...he did 3 surgeries finally removed the multiple pieces he gave me rather than a whole new hip to start..it got infected and he removed everything..I've had no left hip since May last year..he didn't want to do anymore surgeries..he got cold feet and wanted to bring a different dr in and I refused..if he couldn't do it so he should resign..he ghosted me at this point..very very rarely returns calls..can't leave voice mail.walmart of orthos..poor redskins.lol.so I found a new ortho nearby but he ortho blocked me when they called for records..said I threatened him..I did not..said if he ever saw me he should go the other way..I've got one hip..no threat.wtf..just never want to see his lying face again..new surgeon turned me down because they called and made it way out of proportion to avoid liability.. Byrd should think twice everytime he cuts in to someone..to make sure he's willing to go to the end with his patients...he's not..he's a punk..hope he becomes better from this mistake..I called the board on him but opted not to be negative because of what happened.. read more

Broke my wrist when I tripped on a sidewalk. The Blacksburg office saw me within two hours, fixed me up with a temporary "cast" and then a real cast the next day. I was in a lot of discomfort and they helped right away. Physical therapy two months later also brought massive improvements. Very grateful for prompt, friendly and skilled help read more

I have a rotator cuff tear, I have been reluctant to go to the doctor for a year now and finally gave in due to extreme pain. My experience here proved my point of why I haven't gone. The "doctor" told me to move my arm up and down and asked if it hurt. Yes it hurts. Then sent me to xray, for no reason at all but to make money. Muscle tears don't show in x rays. Proceeds to tell me the xray showed nothing and to seek physical therapy. I then get a bill for 260+ dollars with good insurance. Doctor was very short, didn't care or give me any advice, treated me like cattle, and rushed me out with a false diagnosis of "muscle tendinitis." (Clearly wrong, later I sought a second opinion elsewhere and found I have a rotator cuff tear). I asked to schedule PT to be told they have no openings and to call around elsewhere. Totally robbed me. I won't ever come back here and I persuade others to find another office who cares about their patients. read more

Doctor Eastwood and Doctor Burch are both very nice polite along with all the staff. I went in this year on November the 9th for a ruptured Achilles' heel I was expecting if I needed surgery a wait time of a few weeks but I was so very wrong Dr. Eastwood took one look and had my scheduled for out patient surgery the very next day I honestly can not say enough good things about the two Doctors & their staff that I have had the pressure of dealing with I would recommend them to anyone needed a good Ortho read more

Highly recommend this facility for sports related injuries! The doctors and physical therapists care about getting their patients back to their activity. Used physical therapy services at Blacksburg with Sacha Maxwell who took me from being in pain while sitting to running. The passion she has for her position shows in how she takes care of her patients. read more

I am incredibly disappointed with this facility!! Dr. Eastwood performed the surgery for my family member, and he has literally not seen us since about 30 minutes prior to the surgery months ago. On top of that, it took three days to get anyone to return a phone call. There is absolutely no feeling of my family member's wellness being a priority to them. He did the surgery, he washed his hands of everything and pawned us off onto others in the clinic. I would highly recommend avoiding Dr. Eastwood!! read more