Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.

Dr Davison...The Best! She is very knowledgeable, caring, and listens! She has helped me greatly…read morewith a couple of issues. I had no idea what a difference straightening four hammer toes could make in my life-and it's done in her office. I trust her completely.

I went for plantar fasciitis over the summer and needed copies of my x-rays. I call 9/5 and paid…read morefor a disc and they said they'd call when they were ready. I went in to pick them up and one of the receptionists (far right) claimed she called and left a message. Funny to find out I pulled my verizon call history and had no missed calls from them, although she insisted she did it. Turns out the system lost my x-rays so they were willing to work with me and scanned me again. When I went back into the room they had me marked down as my right foot although I've never had issues with the right and when I went, my left was the only one evaluated. They did the scans and told me to wait back in the waiting area. The entire time I was waiting, the same receptionist was making sly comments about it being my right foot and that it even said that in the chart. I'd understand if my right foot was affected in the past but it's always been my left so that must've been the nurse/Drs mistake which is a common mistake when charting notes. I tried to stay friendly and even told them to have a nice day when they handed over the disc and the receptionist just said "uh huh" as I said it. I honestly don't know how she is staffed at the face of the office. She is very unprofessional and unpleasant. Definitely doesn't have patient care in mind. Will never go back there and will steer people away. It doesn't take much to just be a nice person.

These loose buttholes will stick you with bills and their service is terrible. Terrible advise from…read moretheir older physicians and out right sketchy about insurance claims. They treat people like garbage!

Love this place great people great office very helpful lots of experience very clean very friendlyread more

First appointment was not with the surgeon as expected…read moreArrived for the second appointment and was told the doctor was out sick. No advance notice. Third appointment resulted in my sitting in the office for 90 minutes without being see by anyone, including an explanation as to why I was asked to arrive 15 minutes early and was never seen by anyone. Will be seeing another provider.

My son had injured his knee in a fall and was unable to straighten his leg fully. After a…read moreconsultation with Dr. Eaton, we were given a very good program of exercises and stretches to help get his knee back to normal. Within a few days we saw drastic improvement and he was back to normal movement in a little over a week. We couldn't be happier with the results and how quickly this office had him back to being his energetic self. I definitely recommend coming to this beautiful clinic if you or your family has any need for a physical therapist!!

From the owner: The highly skilled clinicians at Ivy Rehab, located at 1221 W Main St in Salem are here to help you…read moreget back to feeling your best again! Ivy Rehab is a rapidly growing network of physical & occupational therapy clinics dedicated to providing exceptional care and personalized treatment to get patients feeling better, faster. We have over 10,000 online reviews with an average score of 4.9 out of 5 stars. We have many convenient locations in VA and offer a wide range of treatments and programs to suit your needs, including virtual telehealth appointments and in-home therapy services. Give us a call to see how the friendly team at your local Ivy Rehab Physical Therapy in Salem can help you today!

I'm currently processing a few body glitches. So far I'm impressed by the individual plan of care…read more I will update when I graduate:)

This is my 2nd time rehabbing at this office. Everyone is…read moresuper nice and helpful! The place is well organized and clean. Multiple locations.

She is truely one of the best doctors i have ever been around. Farmer is great too. love lewis…read moregale for their service. gotta love a dc that is special like Prandi.

If I could give zero stars, I would. The level of neglect and disregard for patient care my…read moregrandfather experienced here was absolutely unacceptable. From the moment he was admitted, it was clear that cleanliness and basic standards of care were not a priority. The hallways and patient rooms were consistently dirty, creating an environment that felt unsafe and unfit for recovery. Nurses and CNAs were rarely available, and when we raised legitimate concerns about my grandfather's well-being, we were met with dismissive attitudes and hostility rather than compassion. Our family visited daily--not out of comfort, but out of necessity--to make sure my grandfather was alive and receiving even the most basic attention. No family should have to live with that kind of fear when entrusting a facility with their loved one's care. And if you scroll through the reviews, you'll notice a flood of suspicious 5-star ratings clearly coming from their own employees. That says it all. Instead of fixing the systemic issues in patient care, this facility seems more interested in propping up its reputation online than actually improving the treatment of vulnerable residents. Salem Health & Rehab should be held accountable for the neglect, lack of professionalism, and complete disregard for both patients and their families. I would strongly caution anyone considering this facility--your loved one deserves far better.

I spent two weeks undergoing physical and occupational therapy here. The staff was excellent and…read morevery professional. The quality of care was outstanding. The nurses and support staff on unit 4 were amazing. The therapists were extremely helpful. The activities center and the 3 ladies that staffed it were great! All in all, these folks made an intolerable situation very tolerable.