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    Lewis Gale Physicians

    5.0 (1 review)
    Open 8:00 am - 4:30 pm

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    2 years ago

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    OrthoVirginia - Dr. Bart Eastwood

    OrthoVirginia

    2.7(7 reviews)
    2.8 mi

    The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane…read moreinjections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star.

    It started with Dr gardner from southwest ortho putting from what I gather incorrect rt knee and…read moreleft hip replacements before he was fired and they shut down..I'm 51 6ft2 230 and he put old man joints in me..screws came loose the whole deal on both surgeries literally the next day after surgery..went to ortho v and thought I had been saved..not!!!!I got a wet behind the ears greenhorn named Bruce byrd..I won't call him dr...he did 3 surgeries finally removed the multiple pieces he gave me rather than a whole new hip to start..it got infected and he removed everything..I've had no left hip since May last year..he didn't want to do anymore surgeries..he got cold feet and wanted to bring a different dr in and I refused..if he couldn't do it so he should resign..he ghosted me at this point..very very rarely returns calls..can't leave voice mail.walmart of orthos..poor redskins.lol.so I found a new ortho nearby but he ortho blocked me when they called for records..said I threatened him..I did not..said if he ever saw me he should go the other way..I've got one hip..no threat.wtf..just never want to see his lying face again..new surgeon turned me down because they called and made it way out of proportion to avoid liability.. Byrd should think twice everytime he cuts in to someone..to make sure he's willing to go to the end with his patients...he's not..he's a punk..hope he becomes better from this mistake..I called the board on him but opted not to be negative because of what happened..

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    OrthoVirginia - OrthoVirginia Blacksburg

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    OrthoVirginia Blacksburg

    Lewis Gale Physicians - sportsmed - Updated May 2026

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