The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane…read moreinjections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star.

It started with Dr gardner from southwest ortho putting from what I gather incorrect rt knee and…read moreleft hip replacements before he was fired and they shut down..I'm 51 6ft2 230 and he put old man joints in me..screws came loose the whole deal on both surgeries literally the next day after surgery..went to ortho v and thought I had been saved..not!!!!I got a wet behind the ears greenhorn named Bruce byrd..I won't call him dr...he did 3 surgeries finally removed the multiple pieces he gave me rather than a whole new hip to start..it got infected and he removed everything..I've had no left hip since May last year..he didn't want to do anymore surgeries..he got cold feet and wanted to bring a different dr in and I refused..if he couldn't do it so he should resign..he ghosted me at this point..very very rarely returns calls..can't leave voice mail.walmart of orthos..poor redskins.lol.so I found a new ortho nearby but he ortho blocked me when they called for records..said I threatened him..I did not..said if he ever saw me he should go the other way..I've got one hip..no threat.wtf..just never want to see his lying face again..new surgeon turned me down because they called and made it way out of proportion to avoid liability.. Byrd should think twice everytime he cuts in to someone..to make sure he's willing to go to the end with his patients...he's not..he's a punk..hope he becomes better from this mistake..I called the board on him but opted not to be negative because of what happened..

Dr Reese is not only a great surgeon but a wonderful person. On my first visit she took the time to…read moredo a thorough examination, then explained the condition, the process of repairing it, what would happen on the day of surgery, post-surgery care, and recovery time. She is genuinely concerned about her patients and helping them recover.

From the owner: Orthopedics and Sports Medicineread more

Real Life Dental Blacksburg is the best dental office! The staff are the best! i always feel so…read morecomfortable and at ease when having my teeth worked on! Thank all of you!

Make sure you take sonething to drink and eat because you will BE WAITING! My appointment was for…read more 1130a. I arrived at 1120a to fill out paperwork. Upon arrival, I saw that there were SEVERAL people in the waiting room. SO I asked the receptionist about the wait time. (Big surprise...) She didn't know. But, she was VERY nice about it. My name FINALLY was called at 1210p. The "nurse" that walked me back had a stank attitude, so I gave her what she gave me. I get into the room, answer the questions posed. Then, that nurse leaves. I waited. And waited. And waited. And left at 1235p; requested my copay refund and will never return. Again, the receptIonist was really sweet and nice, but the nurses need some customer service training and the doctor needs to schedule his patients better. If you're running an hour late, tell me before I get there. I'd much rather watch my reality tv shows than wait in a germ-infested waiting room.

**** 1/2 stars, Blacksburg office located near Chistiansburg and Radford. Blacksburg office was…read morelarge and fully functional. I selected this practice since I could be seen for an initial eval the day after getting my MRI results. Also, they took our insurance coverage. 1st eval was by Dr. Siegel's PA, who is specially trained in Ortho. She consulted by phone w/ the doctor who was in surgery that day at the hospital. Since the diagnose was ligament damage, a rupture, surgery would be needed for a repair. I came back next day for a surgical consult w/ Dr, Siegel. I was scheduled with-in 3 days for surgical repairs. He does a lot of sports injuries as well as the other Ortho type of problems/repairs. Doc Siegel has an ebullient (Adjective: Cheerful and full of energy) personality ( a good thing) and a direct manner. He answered my questions with information, also a "good thing". Would I recommend Dr. Siegel to family and friends? Yes. Operation went well at MRHosp, but that's a diff review! :) Lots of exam rooms and pleasant waiting area. The equipment seems adequate and the support staff was friendly. Be on time since they kept to their schedule when I was there. The location is functional and clean. There is parking right out front and a ramp to the door. No self opening door so bring a friend to help if you are on crutches, or wheel chair.

This Doctor will preform procedures without getting approval from your insurance. Once you question…read morethe office about the insurance issue the billing manager sends your bill to a collection agency. Extremely unprofessional. There are other Doctor offices in the NRV...Please save yourself and go anywhere but here.

Beware of the billing department!…read more I was left with almost a $1,000 bill due to their billing departments incompetence. I am now speaking with my insurance company and trying to get reimbursed by providing them with the information the billing department refused to give them. As far as the care I received from Dr. Colliver, I have zero complaints. He helped me tremendously.

Dr Call is a terrific doctor. She is affiliated with Carillon Med…read more She is very smart, takes the time to really listen to you and no questions are "stupid". Actually we are making her the GP for the entire family. I had previously gone to the NRV Clinic and will never go there again. Dr Call had bloodwork done and now I need to see specialists because the clinic was supposed to monitor my bloodwork because of the medication I'm on and they never did. Dr found out what was wrong and explained it to me in simple everyday language. The staff there are very friendly, professional and take the time to talk to you and me you feel like you are the most important person there.