Horrible living conditions for residents. Staff just sit around on their phones while residents…read morewait for help. They let the buildings decline so much that now everything is torn apart making it hard for residents to get around. Food is prepared and served in unsanitary conditions. Life Plan members get moved around from independent to assisted to long term care based on bed openings and revenue considerations. Resident wellbeing and condition is not a concern for Brandon Oaks.

Between the horrible responses I got from Nursing staff and the horrible management specifically…read morefrom the administration. I would never bring my enemy to a place of that nature. My mother in law was treated with disrespect. She would call for the nurses and it would be at least an hour before a CNA got to her room. Then when they finally did answer her call they would immediately turn the light off and exit the room. Brandon Oaks used to be the top contender in the Roanoke Valley for nursing and rehab, but don't let the staff and facility fool you. I strictly went to Brandon Oaks for their Therapy Staff and the quality of Therapy you would receive. I will NEVER RETURN to Brandon Oaks and hope this review assists with someone else making the right decision for their loved ones.

My mother was released from rehab. When we asked to meet with her team of medical providers to…read morereview the validity and reliability of the decision, our request was refused. Instead a team of managers cerimoniously and callously dismissed our concerns. She died soon after her release.

My grandmother was sent to the new Richfield Retirement in Roanoke, VA. She was placed in there due…read moreto a fall which broke her femur and hip. She was put into the rehab unit. The first day there the "CNA" on duty was not even aware she had any broken bones, which in turn caused her more pain because they didnt know she was hurt. These people should have reviewed her chart before stepping foot in her room. The nurses rarely came in and had to be told by us what she needed. They left oozing bandages on her for days! We were lied to over and over again! We made the decision she would be better off at home, where my mom could actually give her the care she needed. Upon arrival this morning my mother found my grandmother covered in feces and urine. They had brought her a breakfast tray so obviously they saw the condition she was in. I recommend if you or someone you love is in need of proper care, steer clear of this place!

Memory care is to be avoided at all cost. SImple as that. Keep in mind, it is the same people…read morerunning all the facilities. Assisted Living at Harmony is not great, if you need almost any type of assistance. Facility looks nice but once you spend some time there, you will learn. Staff turnover is frequent from the top to the bottom. Communication is difficult to say the least, not just with the family, but also within the facility. Cleaning of apartments is minimal, just give it time and it will show. Laundry takes over 24 hours to get returned. If your loved on needs help with medication, double and triple check them. Confirm when meds start and end, don't reply on them. Ask for the medication list and the MAR monthly so you can see if your loved on is getting the right meds and when they are being given. Have a meal with your loved one and see how long service takes and when meds are given. If you have other options, consider them. If you don't, be a frequent visitor and keep your eyes and ears open.