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    Richard's Total Backyard Solutions

    2.4 (69 reviews)
    Open 8:00 am - 5:00 pm

    Services - Richard's Total Backyard Solutions

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    5 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Richard's Total Backyard Solutions Hot Tub & Pool Photos

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    Reviews With Photos

    This is Oct 2022
    Victoria L.

    We broke ground in August 2022. Communication has been poor. Our rep is Jesus. Nothing has been more frustrating since it is now Oct 21, 2022. We go 2 weeks about 2-3 times since breaking ground with no activity. There is only activity when I'm screaming hell. Then all of a sudden they have a schedule and someone coming out immediately the next day. Jesus appeases with this and that will happen and then it doesn't. Seems like no one else is responsible or follow up. There is no communication unless I initiate it. $130,000 and then photo is what you see. Nothing but frustration on our end. They seem to pick up new business and string along the current clients. Always excuse if I have another job. What about this job or how about not taking on more than what you can do. Also ordered and installed the wrong brick and Jesus blames the design guy and the design guy throws it at us. Seriously.

    Janice C.

    Update: Today is Friday, May 13, 2022. It has been almost 1 year and 6 months since we have purchased the hot tub. I won't change the 1 star I have given this company. I would like to wait 3 months to see if the newly installed panels will warp. I will reevaluate my star review in 3 months. I am thankful that Richard's pool got our hot tub fixed. It took over a year and a post of dissatisfaction to finally get their attention, But they came through in the end... and for that, we are grateful.

    This is what they consider plaster done correctly
    Mike J.

    I feel saddened that what everyone is going through with this company. Seem very consistent with issues.

    Phase 1 the Dig
    Kyle B.

    At a suggestion from several friends I plan to review during the phases of my pool build. This review will be updated and pics added as it progress's! Starting off Barry was a great sales person to deal with, he spent a lot of time reviewing options and upgrades and helping my wife and me to decide on pool design and materials. Jose, our project manager, has been great communicating and letting us know whats going on. I look forward to his updates as we progress. Phase 1 - The Dig. Fast forward to the dig, wow those guys are fast! This is my first pool construction but I have to say I was very impressed with the dig. Phase 2 - Coming soon! Update - At this point I think I should wait until the pool is finished and give an overall review. There have been highs and lows as expected.

    the salesman billy is awesome. but as as soon as you deal with delivery lady kristie/christy how ever you spell it. the service turned bad. rude to say the least. if you do not use their electrician because you are replacing a hot tub, they will not connect the tub. stating they dont touch someone else's work. wtf. the wires are inside the hot tub so that makes no sense. now i have a tub i cant use. trying to contact hot springs company now smh the 2 stars for the salesman

    3 months in

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    4 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    Cristina N.

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    5 years ago

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    8 years ago

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    11 years ago

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    9 years ago

    Richard's is following through on its commitment to handle a hard-to-solve problem with our pool.

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    Cristina N.

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    13 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - Richard's Total Backyard Solutions

    Review Highlights - Richard's Total Backyard Solutions

    Jose is great to work with and ensures the work crews are completing work timely.

    Mentioned in 7 reviews

    Read more highlights

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    Richard's Total Backyard Solutions - hottubandpool - Updated May 2026

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