Great service. Thanks George for hooking us up in an emergency!!! Got the tire we needed and…read moresqueezed us in. Thx.

I have been having all our vehicles serviced and repaired for years at the Hanover, MA location and…read moreGeorge and his team are top notch! Thats why we keep coming back. Great customer service.

Honest and friendly. Had a nail in the tire and I went another automotive repair and they said I…read morehad to replace the tire. So I drove to townfaire in Hanover and ask them to take a look. Jay, service desk, was great to talk to and he got Brian to take a look and he's like it's totally doable. Highly recommended the team there, Jay, Brian and Chris.

While they change just tire they left the car running and also all the light was on when I asked…read morethem what might be happened they start arguing and screaming

Went in today for new tire estimate. I was waited on by Rich I was totally impressed with his…read moreknowledge and the time he took with me. First time there and will definitely be back next time I need car repairs. Give them a try, you'll be glad you did.

I was having wheel issues. they checked tires brakes and were wonderful. I also got an oil change…read more total was under $100. I always got my tires there and will continue, friendly too!

I went online to book an oil change appt for 4pm. They called and said they could not take me at 4…read moreand could I come and drop off my car at 12:30 instead. I did. Went back at 4 to pick up my car and they just started on it. Rude but whatever. Then on my way home, my ground effect and something underneath my car flew off on the highway. They did not screw something back properly. Went back in the morning, and the manager Dave told me I hit something on the highway. I DID NOT. After going back and forth with no and him saying it's not their fault. I left, with my damaged car. Call the district manager, left a message and guess what... no call back. I feel if I were a man, I would have atleast received an apology. Instead, I was told I hit something on the highway... Horrible customer service and I will make sure I tell everyone I know to never go there if they value their car.

The absolute worst place to bring your car. They take forever, the parts they use are aftermarket…read moreand they charge for OEM parts. Went in 2 days later after they fixed my car and the issue still was happening and they wouldn't warranty It out or fix It. The mechanics have zero knowledge about cars. They overcharge customers for shitty service. Do not bring your car here at all.

I was interested in a car that was listed, they left me a voicemail Sunday night, I called them…read moreMonday morning and spoke to Steve. I told Steve I'd look everything over and call him back to make a deal. Later, I called and Steve was busy with a customer so his son called me an hour later. I asked him what they want if we close this deal today? He wouldn't budge on the price and told me why. I told him I understand why they're pricing it the way it was but why I thought it wasn't worth the price. He tells me he had over 10 people message them about the car over the weekend. I thought it was funny considering I'm right here trying to make the deal. He asked me out of curiosity, what I would pay to take he car? I gave him my dollar amount under the assumption that some things would be taken care of and he tells me that it should be assumed it was done (over a decade ago) even though there wasn't documentation. Then he tells me he's going to get the car detailed and list it on eBay to try to get more

Update: despite the response given, I did not receive a single update on the status of my car…read more Clicking the link days later still said it was taken in for inspection and nothing else. Nothing was discussed with me and I did not receive a report about what was "wrong" with my tires replaced in 2022 and brakes replaced in 2023. I also don't appreciate a link for details about my particular service appointment being posted on a global forum for anyone to read, especially while not receiving them myself until my complaint. In addition, in the hour you had my car with no updates to me, the tires were not rotated or pressure checked, as I'd been meaning to do that myself - had the information front and center on my dash to remind myself. The pressure in all were still not equal and were in the same place they were upon dropping off. Fluids were not topped off as I had to fill my empty wiper fluid less than a week after my service. I would have loved the service you promised, but no communication and half the service not done in double the time estimated is why I gave this review.

I wanted to take a moment to share my appreciation for the exceptional service I received this…read moremorning at Sullivan Tire. While driving on Route 3, I suddenly got a flat tire. I made my way to your Norwell store, where Scott went above and beyond to help me. Not only did he take care of the tire repair promptly, but he also generously arranged to drop me off at my meeting so I wouldn't be delayed. To my surprise, by the time my meeting was finished, my car was ready to go--completely taken care of. The level of service, efficiency, and genuine care Scott demonstrated was absolutely amazing. Please pass along my thanks to Scott and the Norwell team. Experiences like this truly stand out and are greatly appreciated.

A previous response incorrectly stated that repairs were completed the next day. Due to legitimate…read moresafety concerns about trusting the team responsible for the incident to perform the repairs, we took our vehicle to an independent body shop that was ready to begin work that same week. However, because of ongoing delays and lack of communication between Sullivan Tire and their insurer, Federated Insurance, we were without our car for over a month. Sullivan Tire's handling of this situation has been unacceptable. While their claims representative did reach out regarding lost income, they have refused to honor documented time lost from contracted work and have not covered out-of-pocket costs directly caused by their negligence. We are continuing to pursue this matter.

I had my new tires mounted, balanced, and installed today by the manager--pretty sure his name was…read moreSteve--and I couldn't be happier. No surprises, great value, and excellent service all around. He was working alone in the shop but handled everything quickly and efficiently, even with my large Wrangler RT tires. While doing the install, he gave me an honest, straightforward assessment of my brakes, suspension, and front-end components--no upsell, just the facts. He also helped two other walk-in customers without appointments, all while staying on top of my job. In an age where good help is extremely hard to find--especially in trade work--I really appreciate someone who still delivers top-notch, honest service even when shorthanded. Thanks!

I made an appointment two days ago. Just came in for a 10 AM appointment, which I confirmed earlier…read morethis morning, and was told I would have to wait until they finished with another car they were working on. When I explained I had an appointment, the mechanic said "this guy did too". When I to give me an estimate on when my car might be ready, he was evasive and said "when it's done we'll call you". When I asked him to be more specific, he said "a couple of hours" in a way that was very vague and made me distrust him. I ended up walking out because I don't have three hours to sit around when I thought it was going to be a one hour appointment. I should've known better. Years ago I came here for an oil change and they tried to upsell me for something I didn't need. Luckily I had information from the manufacturer on what type of oil my car required. I read an online review of this place where the guy watched them work on his car and they never rotated the tires but insisted that they did. This place is unsafe, don't have any work done here!

I've always had an exceptional customer experience each and every time, which is why I keep coming…read moreback - the Marshfield Sullivan Tire team are ROCK STARS!

Ryan was Awesome ! The car was shaking at speeds of 60 mph & up . Ryan diagnosed it immediately &…read morebalanced my tires . I assumed they were balanced by the shop I had bought them from in town , that since has gone out of business in town .

The team at Capeaway is Responsive knowledgeable and helpful. Services delivered as agreedread more

If I could give zero stars I would. The driver was a great…read moreguy but every other aspect of doing business with Capeway was brutal. They robbed me ($270 for a 4 mile tow) and the woman on the phone took 20 minutes worth of information (literally 20 minutes) even had me send her a pin from Google Maps but apparently told the driver nothing. I got four texts telling me how close the driver was and they were all lies. I didn't know anything until the driver called to tell me how far away he was. This was a terrible experience. NEVER use this company.

Absolutely one of the best experiences I have ever had. Derek and his team are not only…read moretrustworthy, reliable but they are incredibly knowledgeable. They have removed the anxiety and hassle of the auto repair part of life flawlessly. If you are in need, this is the place! Thank you so much guys!!! "Auto Hospital, Derek speaking!!!" That's the sound of peace of mind! Tom M

I had a highly disappointing experience with this repair shop. I brought in my truck for a loud…read morebanging noise coming from the front right side. The truck was still drivable at the time. The shop kept the vehicle for two full weeks. They diagnosed the front right banging noise as being caused by the rear drums and emergency brake cable. They replaced the cable and addressed the drum issue, charging a total of $864. While the price was expensive, I accepted it because I believed I was paying for quality work. After driving the truck home, I parked it for a few days. The following Sunday, while taking my kids to the park, the exact same noise returned--only louder. I immediately called the shop to report the issue. Jason acknowledged that he had dropped the ball due to their high volume of work and instructed me to bring the truck in the following Wednesday, promising he would return it the same day. He was apologetic during this call. On Wednesday, the day of the appointment, I called to inform him that I had attempted to drive the truck to the shop the night before, but the banging had become so loud and sounded so dangerous that I would need to have it towed instead. I asked if the shop had a tow truck. Jason said they did not and recommended using AAA. I called AAA, signed up for a membership, but learned it would not take effect until the following day. I then called Jason back to ask if we could reschedule for the next day to avoid paying approximately $300 out of pocket for a local tow. At this point, Jason's entire demeanor changed. He began shifting blame onto me as if I had done something wrong and repeatedly emphasized that they "didn't hear" the noise while the truck was in their possession--even though I had specifically pointed out the front right location on the initial visit. I had explicitly told them on day one that it could potentially be a ball joint and asked them to fully diagnose the issue and take their time to ensure it was done correctly. Instead, after two weeks, they sent me home with the same problem unresolved, along with an $864 bill for work that did not address the main issue I brought the truck in for. They then proceeded to blame me for the situation. The call ended with Jason stating, "we just aren't right for each other." I have attached a copy of my receipt as proof that the initial reason I brought the truck in was the right front noise. You can clearly see it labeled on the receipt as "Noise in RF, e brake?" This shows that the shop can claim they fixed the issue all they want, but they did not fix the actual problem. They simply assumed it was something else instead of fully diagnosing it. I assume this "I'm sorry, we're just so busy" excuse is one they use often. This shop appears to be unreliable. I have read reviews from other customers whose vehicles were turned around in just one hour, yet this shop could not resolve a front-end banging noise after keeping my truck for two weeks. When I gave them another opportunity to make it right, Jason responded, "to be honest John, even if you drop it off I won't have the time for a week or two." I strongly recommend staying away from this shop due to their poor service and terrible customer service.