I had a highly disappointing experience with this repair shop. I brought in my truck for a loud banging noise coming from the front right side. The truck was still drivable at the time. The shop kept the vehicle for two full weeks. They diagnosed the front right banging noise as being caused by the rear drums and emergency brake cable. They replaced the cable and addressed the drum issue, charging a total of $864. While the price was expensive, I accepted it because I believed I was paying for quality work. After driving the truck home, I parked it for a few days. The following Sunday, while taking my kids to the park, the exact same noise returned--only louder. I immediately called the shop to report the issue. Jason acknowledged that he had dropped the ball due to their high volume of work and instructed me to bring the truck in the following Wednesday, promising he would return it the same day. He was apologetic during this call. On Wednesday, the day of the appointment, I called to inform him that I had attempted to drive the truck to the shop the night before, but the banging had become so loud and sounded so dangerous that I would need to have it towed instead. I asked if the shop had a tow truck. Jason said they did not and recommended using AAA. I called AAA, signed up for a membership, but learned it would not take effect until the following day. I then called Jason back to ask if we could reschedule for the next day to avoid paying approximately $300 out of pocket for a local tow. At this point, Jason's entire demeanor changed. He began shifting blame onto me as if I had done something wrong and repeatedly emphasized that they "didn't hear" the noise while the truck was in their possession--even though I had specifically pointed out the front right location on the initial visit. I had explicitly told them on day one that it could potentially be a ball joint and asked them to fully diagnose the issue and take their time to ensure it was done correctly. Instead, after two weeks, they sent me home with the same problem unresolved, along with an $864 bill for work that did not address the main issue I brought the truck in for. They then proceeded to blame me for the situation. The call ended with Jason stating, "we just aren't right for each other." I have attached a copy of my receipt as proof that the initial reason I brought the truck in was the right front noise. You can clearly see it labeled on the receipt as "Noise in RF, e brake?" This shows that the shop can claim they fixed the issue all they want, but they did not fix the actual problem. They simply assumed it was something else instead of fully diagnosing it. I assume this "I'm sorry, we're just so busy" excuse is one they use often. This shop appears to be unreliable. I have read reviews from other customers whose vehicles were turned around in just one hour, yet this shop could not resolve a front-end banging noise after keeping my truck for two weeks. When I gave them another opportunity to make it right, Jason responded, "to be honest John, even if you drop it off I won't have the time for a week or two." I strongly recommend staying away from this shop due to their poor service and terrible customer service. read more

Absolutely one of the best experiences I have ever had. Derek and his team are not only trustworthy, reliable but they are incredibly knowledgeable. They have removed the anxiety and hassle of the auto repair part of life flawlessly. If you are in need, this is the place! Thank you so much guys!!! "Auto Hospital, Derek speaking!!!" That's the sound of peace of mind! Tom M read more

This is the place to go! From mid NH and driving to MA to car dealership to look and drive a used vehicle. Wanted an independent, reliable, non-biased, opinion from automotive mechanics that know their stuff, not part of the dealership - to go over things, test drive, etc. These guys are great. Once everything checked, on and off the lift - then a test drive that revealed an issue! Brought this to the dealer attention - AND on a test drive, was reproduced. This helped negotiation to make things right before purchase. Cannot say enough great things about the crew here. I had called beforehand and they were able to accommodate this request on short notice. Knowledgeable, great service, friendly staff, truly professional and tell it like it easy. If you or your family want to make sure your vehicle is safe, fixed the way it should be, for a good price - this is the place. All the craftsmanship that goes into their work - reflects on their pride, professionalism and how they themselves would want to be treated. Thank you again guys. read more

Great service , great price , friendly staff. I'll be back. Saying só long to my dealership.

One of the best and most unexpected customer service experiences I have ever had. I was considering buying a used car in the area and went here to have it checked out before deciding to purchase. Never been there before. I expected a quick once over for major defects (at most) especially since I wasn't getting any repairs done. The mechanic actually got in the car with me and we took it for a drive, testing all the equipment, safety features and electronics. Then he put it up on the lift and walked me through everything he saw, pointing out what would need work and what wouldn't. He even pulled up recall info and other issues related to the model that he had access to in his computer system. All told, he spent well over an hour with me going through vehicle and was enormously helpful in my decision whether to buy the car. These guys were so much better and more thorough than other places I had gone to, I was really amazed. Plus the mechanic (Derek) cracked me up a bunch of times. It's a bit out of my way but I will definitely keep coming back here. read more

I was having trouble with my car and left it for the team to check out. They performed a thorough check, ran tests and found nothing wrong. They didn't even charge for their time or tests! Thanks all - the kind of small shop honesty I appreciate and am so glad to have you in the neighborhood. read more

If you are looking for an auto repair shop, look no further. John and his team at Auto hospital are a hidden gem. Professional, courteous, knowledgeable and a fair price for all the work. You can count on Auto hospital for any repair needs. I have been going to auto hospital for years and service is outstanding. Highly recommended!! read more

Agree 100% with Willy K. Auto hospital was great when run by Chuck. John comes across as he knows what he is talking about but doesn't. Had vehichles misdiagnosed and work done on only to have to return for more work because it wasn't done the first time. Had a bad interaction with John and that was the end of the auto hospital for me. read more

I had a 5 star review on here -- editing down to 1 stars. *Ownership change, so the reviews that mention Chuck -- ignore those!* My family had been coming here for 20 years (becuase we LOVE Chuck!), but in the past year, we've been burned by auto hospital over and over. We'd recommend AGAINST going here now. Auto hospital used to be a really great shop. Chuck, the old owner, had a ton of integrity and great work ethic. Seems like he's either 1) gone or 2) put other folks in charge. The new owner is John. Working with John is really frustrating because he is unreliable. The main issues are: 1) extremely poor communication. They never call with any updates anymore. I have to call them. 2) sloppy work, over and over again this year, and 3) timelines. Holy crap. It's like they don't give one damn about my time anymore! Last time they had my car to do simple repairs (replace thermostat on radiator + change a single light bulb), it took over one week + the weekend. Then, when I got it back, the light bulb indicator was broken and my pop hood latch was broken. read more

I had moved to Hanover and was looking for a place to bring my Jeep to get serviced in my area. I had been going for years to the dealership and always felt like a number. I also felt they never listen to me, it was like an assembly line. Luck has it I found the Auto Hospital. My jeep has been serviced for over 3 yrs by John and his professional mechanics. I work in Boston at one of the large Trauma hospitals and rely on my vehicle. I am confident with the service I always receive at the Auto Hospital. They go out of their way to make sure you are satisfied, and are always pleasant and professional. They make you feel like family. I am so happy I found them. Thank you John and crew for keeping my Jeep running better then new. Continued Success!! A very satisfied customer, Joyce read more

I'm actually shocked that I'm the first one to review this great auto shop! This place is right on my street, so naturally I went there a few months ago with a noise that developed in my front end. Fearing $$$ repair like ball joints, I was relieved to find out it was simply cupping in the tires making the noise. The owner, Chuck, didn't even try selling me tires. He basically said I was good for another 5 months or so. And most recently, I took my wife's car there for pads and rotors. Great work at a great price (under $330 for the rear) and to top it all off the mechanics and owner are very friendly. Will definitely be giving them my business in the future read more

I have driven an hour to bring my vehicles here many times and will continue too simply for the fact that John runs an honest and fair establishment. Trustworthy auto repair shops are hard to come by these days. I would highly recommend this place to everyone. read more

I love these guys. I'm sure most Yelp readers are familiar with the Seinfeld episode discussing how difficult it is to find a good mechanic... I used to bring my old Explorer and my girlfriends LTD (and her later Beetle) to these guys on a fairly regular basis; it was a revolving door with our cars, really. Always reasonably priced, quick, and totally honest with me regarding labor... the invoice you get might as well be a play-by-play on your repair. Highly recommended. read more

The Auto Hospital believes in making sure our customers are happy with honest service, reliable mechanics and service and great pricing. They cannot be beat! read more

Great place! I couldn't recommend this place higher. Friendly service and fast. I went here because my father recommend it, it was close, and I was having some break from issues that I thought was a bigger deal (a frozen/stuck caliper.) Turned out the new pads I put on were too tight and were wedged in too snugly. How's that for honesty, I was expecting a couple of hundred dollar repair and they told me it was a simple & quick fix and charged me appropriately. Plus they stayed open a little later to let me come pick up my car. They have my business forever. read more

The owners Andy and Mary are great people to deal with , Chuck, the manager is knowledgeable and reliable. I have been going here for over 10 years and never had an issue or problem with their work. They are trustworthy and they always call if there is a bigger problem than anticipated. read more

By far best and only auto shop I'll ever go to. They always go above and beyond to assure customer satisfaction. My whole family goes to Auto Hospital and I recommend it to anyone. Loyal, caring and honest! Thank you guys! read more