I had Richard for 1 year and was going to use him again to get a health insurance policy for 2017. I always felt he was somewhat abrasive and somewhat condescending and had very little time for me when I had questions or needed clarity on things. Today, I had questions I emailed him and he responded in great brevity and sent me an article to ready. I asked for clarity through email and he asked me to call him. I expressed some confusion on understanding some points he was making about individual health insurance. His response was "I already addressed that in my email." I rephrased my question, because I was not sure I was understanding his answer or he may not be understanding my question. His response, in a serious, non-humorous tone, "No matter how many times you ask me, my answer is going to be the same." I hung up on him. Then I emailed him that he lost my business because he is rude, condescending and lacks quality customer service. His response. "Good luck.". I then emailed him that he has the people skills of a rock. His response. "LOL.". Richard Mayer is very unprofessional, uncaring, rude and not interested in taking care of his clients. I HIGHLY ADVISE DO NOT BE HIS CLIENT. read more