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    3 years ago

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    Steven Graves Insurance Agency - Mr. Steven Graves

    Steven Graves Insurance Agency

    (5 reviews)

    North Dallas

    Good luck if you can ever get anyone to return a call or call you back when they say they will…read more Used them twice and had to ask for communication Multiple times and leave multiple messages. Done this time. I just went directly to the carriers and saved money for the same coverage.

    For many years we had our auto and home policies with this company. About a year ago the agency was…read moreswitching carriers with our auto policy. During this time they "forgot" to cancel the direct draft resulting in getting hit twice in one month for auto coverage. When I contacted them, I was told that there was nothing they could do and that it was my responsibility to contact the insurance company for a refund, which took almost a month. No apologies from anyone at the agency, just a "well, these things happen sometimes." That should have been our first clue, not to rock their boat. A few months ago, when adding a new vehicle, we were told our rates would be around $4000 per year for coverage on both vehicles. Since we are both over 55 and have clean driving records we were somewhat shocked, and we asked them to shop policies again and were told that those rates were the best they could do. We also decided to do some research on our own and contacted two other companies for quotes. No one solicited our business (didn't think I'd find out about the complaint you filed with our new company, claiming they solicited us, did you, Steven?) and we were pleased that we could get the same coverage with a major carrier for HALF the price we were quoted. I'm quite disappointed in the fact that over the past year that in order to transact business, it took repeated emails and phone calls to get any response or service. I can only surmise that having our insurance with this company for almost 10 years means nothing to them when the premiums quit flowing in. We are not only disappointed in the decline of service and being treated like outcasts, but we wonder if we were actually getting the best rates all those years. Methinks we trusted them a bit too much. In the past, we recommended this agency to many people, but we can no longer. So if you are looking for insurance, our advice is to keep shopping.

    Smart Autocare - What is covered under this so called warranty

    Smart Autocare

    (240 reviews)

    do yourself a favor and do not waste your money dealing with this company they will not honor any…read moreclaims. Not only did they rip me off, but customer service through and through was a terrible experience. There was a so-called manager by the name of Brittany who told me she had worked there for 26 years. She threw her experience in my face in a very rude manner, just to find out that she was 100% wrong according to three other of her colleagues. My experience with this was a total and pony show.

    Absolutely horrible company with no regards for their customers satisfaction or well being . I took…read moremy car in to the dealership more than a week ago , the dealership has been going back and forth with smart auto care every single day since and have gotten no where. I have called them every day as well and have gotten no where as well . They act like they don't care and it's not their problem. I haven't had my car for a week already , I lost my job because smart auto care will not cover a car rental until they approve the claim but instead of approving the claim they keep going back and forth with the dealership requiring more information . This has not been one phone call where they spoke to the dealership or me directly, smart auto care won't even contact anyone , the dealership and I have to keep calling them and every single time we have gotten a hold of them they have delayed the process by another day, they recently asked the dealership to remove my motor to get a better diagnostic which is understandable but if smart auto care decides not to approve the claim after the fact then I am the one who has to pay the dealership $1,300 for the diagnostic . Also why didn't smart auto care ask the dealership to do this the very first day we got a hold of them instead of a week later after I have lost everything. Absolutely ridiculous company , the only person I would ever recommend this company too is someone who is looking to be inconvenienced , ignored and spoken down to by supervisors because they don't want to hear from you. I wish there was a negative 100 on here because they are incredibly unprofessional.

    Anna Nguyen - autoinsurance - Updated September 2026

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