Can I give this company a 0 STAR? I took my car in because the check engine light came on and it…read morewas smoking -- clearly something serious. Instead of focusing on helping resolve the issue, it felt like Smart Auto Care was looking for the smallest possible reason to deny my claim. From the beginning, the process felt more like an investigation against me than support for a paying customer. Rather than trying to work toward a solution, they seemed focused on technicalities and fine print. In the end, my claim was denied, and I was left dealing with a major repair on my own. When you're already stressed about car trouble, the last thing you need is to feel like the company is working against you. Based on my experience, I wouldn't recommend Smart Auto Care. Make sure you read every detail of your contract and don't expect them to give you the benefit of the doubt. I tried to find a solution and find the middle ground but they are not willing to work something out! DO NOT ASSOCIATE WITH THIS COMPANY!!!!

The good: - They did cover a few things they were supposed…read moreto after some hounding from the mechanics. The bad (an abbreviated list): - When we really needed it for a failed engine still in the warranty period and mileage, the claim was denied because the head gasket developed a small leak that ruined the engine over time, and it wasn't a "lubricated engine part" that failed. Also because the mechanics, after months of waiting, installed the engine before the warranty company rendered a final verdict (which was going to be a no anyway), they also denied the claim on the basis of "breach of contract." - They make up their own numbers and decide what they will theoretically compensate based on those arbitrary and fictional numbers. The actual cost of the repair(s) is irrelevant. - They are absolutely awful for the people who have to actually call them (the mechanics), earning a "worst warranty company I have ever had to deal with in my years as a mechanic" comment from one of them. *Hours* on hold, no responses, etc. - They constantly move the goalposts for what is needed for proof of damage and repair. Can't just send photos, they'll probably have to fly an inpector in so their denial is even more expensive for the vict--er--customer. - They charge you for the work they require in order to determine if they will cover the repair, meaning when they say no it will cost you additional hundreds or thousands of dollars (thousands in our case). It would have saved us a lot of money not to file the claim on our engine when it went out. - They drag their feet and waste hours and hours of the time of the people who have the unfortunate obligation of dealing with them. - Because they are so slow and terrible to deal with, days' worth of repair turns into weeks, and weeks' worth of repair turns into months. If you have a personal fleet, and all the time in the world, maybe that wouldn't bother you. - Their interest is not in customer care in the slightest, but entirely in maximizing profits. Ethics don't exist. They're actively looking for any reason to deny claims, especially if they've paid anything holding up their end of the deal in the past. - They habitually say they will cover this or that, and then go back and change their mind. They did this multiple times across different repairs and claims. - In the end, this warranty cost us more than it was worth, and that was even after they covered some of the smaller repairs. I could go on with further issues, but this short list should explain it well enough to make the point. - In summary: Just burn a pile of money instead of giving it to this "business." At least that is kind of fun to watch, and you're not helping scammers operating under the guise of legitimacy.

Chris and his team have done a great job with making sure my coverages stay up to date. They are…read moreprofessional and friendly! I have been a client for 3 years and look forward to future business with Allegiance!

Chris has been my agent before Allegiance Insurance. I was quick to follow him to Allegiance based…read moreon my experience working with him. Chris is always quick to follow up, find the right deals, and is very knowledgeable in this industry. I'm very pleased with Chris & Allegiance Insurance Agency and recommend anyone to use his services.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

Searched with many different providers and had a huge headache trying to figure out how insurance…read moreworks- was lucky enough to be referred to Andrew and he explained everything thoroughly and clearly and got me the best pricing I could find. Excellent service - highly recommend!!

First thing First, dont be manipulated by stars and…read morereviewes like was they (Andrew) have no respect for you! you are not even allowed to comment or talk, for what you need complete disaster company im so glad i stoped doing business before i even sign a paper they recommend their own contractors that are even shadier than themselves i cant even discribe how rude and unprofessional these people are. imaging you want to tell them the converage you need but, they tell you "dont tell me anything, i know what im doing" so if u want to do business with them, best of luck. in my case, there are better and more profession and more kind people to deal with than these guys,

I had Sterling Insurance quote me on my home and car insurance. Both quotes came back saving me…read moremoney which was great. They are very easy to work with, have great customer service and go above and beyond to take care of you. I recommend them to everyone I know and met. Thank you very much Teresa and Marcus!

WOW. Friendly, and the easiest process ever. Best price on insurance. Would highly recommend.read more

They took the time to ask the right questions to give me the right coverage, and explain what it…read moreall meant. They saved me money, and more importantly, I know I've got the exact coverage I need. No hard selling, just questions to learn about me, and what I need. Plus a mobile app so I can't lose my insurance card, and it tracks how I drive to give me discounts for driving like an adult. Great people and a great company.

With a leaking roof, I called the office and was prudently advised to have a roofer check out the…read moreroof before filing a claim; once it was determined that hail damage was responsible, a new roof was determined to be necessary and from there, Allstate took care of everything quickly, professionally, and with courtesy. I felt like people were at my service any day of the week, any time of the day. With fair, professional treatment, Allstate and Lunardon's office have kept me a customer for years and I see no reason to look elsewhere for my insurance needs.

Absolute joke of a company. They are a shoddy, shady, and completely incompetent. They offer no…read moresolutions, even when their insured drivers are at fault. They will attempt to give you low ball estimates in hopes that you accept their insulting, pitiful little check. If you get into an accident, expect to talk to 3 separate companies trying to chase down the reclamation for your damages. We had a car not even 1 year old that sustained $8,000 in damages due to their insured drivers negligence. In addition, we now have a car seat worth $1,000 that's damaged and void that they refuse to reimburse us for. We haven't even gotten to the reimbursement process for the rental car, so I oh so look forward to that as well. I've dealt with three separate companies on this claim which is mind blowing, they just try to run you around in circles until you finally get so fed up you want to forget the whole thing. If you do business with this abysmal "company", have an attorney on speed dial.

very unprofessional I couldn't even get somebody to tell me my claim number the first week the…read moresecond week the insurance agent that was supposed to cover our situation quit and the second agent is very rude me is hard to get a hold of and here it is four weeks into the matter and the issue is still not resolved. This is a horrible, horrible company. I do not recommend.

I called here because I needed cheaper car insurance, I was helped by Nicholas nguyen who sent me…read moreall the information I needed by email. The process was very easy and I bought new insurance on the same day, that I was happy with. Will be recommending my family and friends here.

Brightway, The Phan Agency - is the only and right way to take care of your automobile and home…read moreinsurances! Thy and her team is very knowledgeable and professional in getting the best coverage for me and my family! BONUS - Very affordable prices! I HIGHLY RECOMMEND giving Thy and her team to take care of your insurance needs!

This place has excellent rates! Much cheaper than my last company! The quote and paperwork were…read morepainless and quick and tge people were the best. Love this place!

Good luck if you can ever get anyone to return a call or call you back when they say they will…read more Used them twice and had to ask for communication Multiple times and leave multiple messages. Done this time. I just went directly to the carriers and saved money for the same coverage.

For many years we had our auto and home policies with this company. About a year ago the agency was…read moreswitching carriers with our auto policy. During this time they "forgot" to cancel the direct draft resulting in getting hit twice in one month for auto coverage. When I contacted them, I was told that there was nothing they could do and that it was my responsibility to contact the insurance company for a refund, which took almost a month. No apologies from anyone at the agency, just a "well, these things happen sometimes." That should have been our first clue, not to rock their boat. A few months ago, when adding a new vehicle, we were told our rates would be around $4000 per year for coverage on both vehicles. Since we are both over 55 and have clean driving records we were somewhat shocked, and we asked them to shop policies again and were told that those rates were the best they could do. We also decided to do some research on our own and contacted two other companies for quotes. No one solicited our business (didn't think I'd find out about the complaint you filed with our new company, claiming they solicited us, did you, Steven?) and we were pleased that we could get the same coverage with a major carrier for HALF the price we were quoted. I'm quite disappointed in the fact that over the past year that in order to transact business, it took repeated emails and phone calls to get any response or service. I can only surmise that having our insurance with this company for almost 10 years means nothing to them when the premiums quit flowing in. We are not only disappointed in the decline of service and being treated like outcasts, but we wonder if we were actually getting the best rates all those years. Methinks we trusted them a bit too much. In the past, we recommended this agency to many people, but we can no longer. So if you are looking for insurance, our advice is to keep shopping.