do yourself a favor and do not waste your money dealing with this company they will not honor any claims. Not only did they rip me off, but customer service through and through was a terrible experience. There was a so-called manager by the name of Brittany who told me she had worked there for 26 years. She threw her experience in my face in a very rude manner, just to find out that she was 100% wrong according to three other of her colleagues. My experience with this was a total and pony show. read more

Absolutely horrible company with no regards for their customers satisfaction or well being . I took my car in to the dealership more than a week ago , the dealership has been going back and forth with smart auto care every single day since and have gotten no where. I have called them every day as well and have gotten no where as well . They act like they don't care and it's not their problem. I haven't had my car for a week already , I lost my job because smart auto care will not cover a car rental until they approve the claim but instead of approving the claim they keep going back and forth with the dealership requiring more information . This has not been one phone call where they spoke to the dealership or me directly, smart auto care won't even contact anyone , the dealership and I have to keep calling them and every single time we have gotten a hold of them they have delayed the process by another day, they recently asked the dealership to remove my motor to get a better diagnostic which is understandable but if smart auto care decides not to approve the claim after the fact then I am the one who has to pay the dealership $1,300 for the diagnostic . Also why didn't smart auto care ask the dealership to do this the very first day we got a hold of them instead of a week later after I have lost everything. Absolutely ridiculous company , the only person I would ever recommend this company too is someone who is looking to be inconvenienced , ignored and spoken down to by supervisors because they don't want to hear from you. I wish there was a negative 100 on here because they are incredibly unprofessional. read more

This company tries will do everything in their power to not cover repairs clearly listed in the policy. One of the worst companies I have ever dealt with. I went without my vehicle for 2 months due to their greediness. read more

Can I give this company a 0 STAR? I took my car in because the check engine light came on and it was smoking -- clearly something serious. Instead of focusing on helping resolve the issue, it felt like Smart Auto Care was looking for the smallest possible reason to deny my claim. From the beginning, the process felt more like an investigation against me than support for a paying customer. Rather than trying to work toward a solution, they seemed focused on technicalities and fine print. In the end, my claim was denied, and I was left dealing with a major repair on my own. When you're already stressed about car trouble, the last thing you need is to feel like the company is working against you. Based on my experience, I wouldn't recommend Smart Auto Care. Make sure you read every detail of your contract and don't expect them to give you the benefit of the doubt. I tried to find a solution and find the middle ground but they are not willing to work something out! DO NOT ASSOCIATE WITH THIS COMPANY!!!! read more

The good: - They did cover a few things they were supposed to after some hounding from the mechanics. The bad (an abbreviated list): - When we really needed it for a failed engine still in the warranty period and mileage, the claim was denied because the head gasket developed a small leak that ruined the engine over time, and it wasn't a "lubricated engine part" that failed. Also because the mechanics, after months of waiting, installed the engine before the warranty company rendered a final verdict (which was going to be a no anyway), they also denied the claim on the basis of "breach of contract." - They make up their own numbers and decide what they will theoretically compensate based on those arbitrary and fictional numbers. The actual cost of the repair(s) is irrelevant. - They are absolutely awful for the people who have to actually call them (the mechanics), earning a "worst warranty company I have ever had to deal with in my years as a mechanic" comment from one of them. *Hours* on hold, no responses, etc. - They constantly move the goalposts for what is needed for proof of damage and repair. Can't just send photos, they'll probably have to fly an inpector in so their denial is even more expensive for the vict--er--customer. - They charge you for the work they require in order to determine if they will cover the repair, meaning when they say no it will cost you additional hundreds or thousands of dollars (thousands in our case). It would have saved us a lot of money not to file the claim on our engine when it went out. - They drag their feet and waste hours and hours of the time of the people who have the unfortunate obligation of dealing with them. - Because they are so slow and terrible to deal with, days' worth of repair turns into weeks, and weeks' worth of repair turns into months. If you have a personal fleet, and all the time in the world, maybe that wouldn't bother you. - Their interest is not in customer care in the slightest, but entirely in maximizing profits. Ethics don't exist. They're actively looking for any reason to deny claims, especially if they've paid anything holding up their end of the deal in the past. - They habitually say they will cover this or that, and then go back and change their mind. They did this multiple times across different repairs and claims. - In the end, this warranty cost us more than it was worth, and that was even after they covered some of the smaller repairs. I could go on with further issues, but this short list should explain it well enough to make the point. - In summary: Just burn a pile of money instead of giving it to this "business." At least that is kind of fun to watch, and you're not helping scammers operating under the guise of legitimacy. read more

I strongly advise against engaging with this particular contract provider. Their claims processing consistently experiences significant delays, often spanning several days. Furthermore, they mandate the exclusive use of parts sourced directly from them, which introduces an additional day to the service timeline. It is important to note that rental coverage is limited solely to the duration of labor. I caution potential buyers to exercise extreme discretion and avoid any association with this entity. read more

This was my first experience with Smart Auto Care Warranty, and it has been extremely disappointing and frustrating. My 2013 Scion FRS required a full engine replacement, which both Christian Brothers Automotive and Pep Boys confirmed was the most practical and cost-effective solution. Despite this, Smart Auto Care insisted on a $4,000 teardown first--not even including the cost of the engine itself. This is especially concerning given that my warranty limit is $10,000. A teardown of $4,000, plus potential additional repairs, would leave me paying a significant amount out-of-pocket--far more than simply replacing the engine upfront. It feels like they are prioritizing procedural steps over actual solutions, which is extremely frustrating for a first-time customer. What made this experience worse is that Smart Auto Care does not work directly with any auto shops. They only provide a generic website, forcing me to act as the middleman between the shops and the warranty company. I had to make multiple calls and follow-ups, repeating the same information over and over, which added unnecessary stress and wasted a lot of time. Overall, Smart Auto Care seems to prioritize process over results. Instead of helping me get my car repaired efficiently, they created more obstacles, delays, and potential costs. This is not the peace of mind you expect from a warranty--especially when you are paying for coverage to avoid exactly this kind of situation. The warranty cost could literally get me a running used vehicle lol. I cannot recommend Smart Auto Care to anyone who wants a straightforward, reliable claims process or a company that will actually advocate for you rather than make you do all the work yourself. read more

I purchased a warranty through my dealership from Smart Auto Care, and my experience has been an absolute nightmare. My rear differential went out, and the repair shop has been trying to work with them for over 15 days. According to the shop manager, most warranty companies get this done in a couple of days--a week at most. It took the shop over 10 hours just to get someone on the phone, and then an entire week just to get paperwork from one person to the next on their end. This delay directly cost me my outside sales job because I didn't have a vehicle to work. To make matters worse, they're only covering about 50% of the repair cost, despite my warranty. I've now lost my job and am still stuck with a huge bill. The way this has been handled is completely unacceptable, and I am seriously considering legal action for the damages caused. I would strongly caution anyone from doing business with this company read more

This is the absolute WORST warranty company. As an auto repair shop owner the fact I have to sit on hold for ATLEAST 1 hour to get ahold of anyone is ridiculous. They then want to send their own parts, will not pay a handling fee, and if you provide them with the wrong part number (because apparently they can't look it up but can definitely price check) they will charge you $69.95 to send their part back to them. I have to chase after them like a bill collector for payment on repairs. Absolute WORST company DO NOT become a vendor or a customer. read more

A few years ago I had smart auto care. When I had my 2012 jeep, and they didn't covered anything 4 my jeep. I had a jeep it was a stick shift and I had to pay 1,500 for a new clutch. I said this warranty company is a waste of time. Every time I needed something done on my 2012 jeep, they didn't covered up anything. So I had to come outta my pocket expenses and pay for it. Watta crocka shit. Smart auto care is a very sorry, lousy warranty company. I just recently leased a 2025 kicks, and it has warranties on it. After 2 years I'll be leasing another vehicle. A few years ago my cousin told me when I get used cars don't get any warranties on it. Cuz them warranty companies will rip you off. They wouldn't cover up anything, and you'll be paying more money for the maintenance on the vehicle. And that makes a lot of sense. I'm just so glad I don't have to deal with this sorry ass warranty company anymore. Watta waste read more

Called a few days in advance to preempt work, I then scheduled work at a dealership for the repair. Dealership diagnosed and submitted for claim same day, but were unable to perform work while they waited for Smartcare to respond back. (They mentioned they were put on hold for over an hour trying to submit claim). I called Smartcare to see what was holding up the claim, and they stated that claims are handled first-come-first-serve and mine had not been assigned an adjuster. Furthermore, I verified that they only cover rentals for hours of work and not for them delaying my claim/work for three days. Today is day 4 and they did not follow-up yesterday as stated on the phone, nor today. Going into the weekend without a vehicle due to Smart Auto simply dragging their feet on a simple repair. Now stating they need to send an inspector out which is standard for any drive train repair (then why was this initial step?) Will be quite a while before I get my truck back. Absolute nightmare. read more

Picked up a sheet metal screw in the left rear tire causing a slow leak on a Saturday afternoon in western North Carolina, over three hours from my home. The closest open place of repair was a small family run shop (Polacios Tires - 5 star rated) off Rt 64 In Pittsboro. They repaired the tire with an internal patch for $40. I called Snart Auto Care prior to repair as instructed in the agreement and got a recording that said the office was closed at 2pm CST. No opportunity to leave a message was present. I got a written receipt from the mechanic stating the date, tire size and cash payment. On Monday I sent an email claim in to SAC with a scan of the receipt. I quickly got a response that it would not be processed due to no prior authorization. That started a number of phone conversations with statements from SAC like, "You should've changed the tire and got it fixed on Monday at home." or "We use an answering service when we're closed to take the information, giving tentative approval." The first comment was ridiculous and the latter was wrong and to verify it, the next Saturday I called again at the same time and got the same recording. They're closed. Then they asked me for a copy of my call log on my phone to prove when I called. Then they asked me for the invoice again. They didn't like the brief written receipt out of a receipt book, but wanted, and I quote, " in order for us to provide a reimbursement, we need a full detailed receipt. The receipt should have the name and address of the facility who performed the work, the vehicle information (VIN, mileage, make and model) and cost of the repair, with a stamp that shoes paid and how you paid. If we do not have that, we cannot provide any type of reimbursement. " This is for $40! They've spent more than that on labor refusing my claim. I'd be embarrassed to go back to the family business and request this be supplied. I'd have to supply most of the information to them. They repaired a tire. If some dealer offers this service when you purchase a car, run away as fast as you can. This is a ripoff. read more

I bought this extended warranty when I bought my car. Recently the transmission failed, so my mechanic contacted them. After more than 2 weeks, finally they got back to him and sent an inspector to take a look at my car. The inspector came, looked at the vehicle and the transmission, and told him that he can put the transmission back. After 2 days of not hearing back, he called the company back. Then the company told him that they sent a wrong inspector, and they have to send another inspector. My mechanic told them that he already put a new transmission and the car was ready for pick-up. They told him that he had to dismantle the transmission back because the new inspector needed to look at it. First, they put a cap on how much they would (if they do) pay- $2,020. It took about $1,000 for my mechanic to undo the transmission. With no guarantee that they would reimburse me, I declined it. STAY AWAY! They are con artists. read more

This place is a freakin nightmare. My cars been in shop for 8 days and I was given the green light from the service adviser to get a rental as he had talked to Smart Autocare and got the ok. I picked up the rental car last night and when I called them today to confirm, they say it's not covered based upon me not meeting 8 hours of labor. What?! It's been there for 8 days. And they had already said it was covered. Scam artists read more

I am completely disappointed with Smart Autocare and their lack of support. I was told they were the best program to use, but I was misled. They failed to cover something they clearly should have, and their lack of understanding about how and why parts fail makes them appear incompetent when explaining why certain failures aren't covered. It's reasons like this that make people hesitant to invest in extended warranties. I've wasted my money on a policy that should have provided coverage, and now this repair will cost me more than the warranty itself did. read more

As a service advisor, this has been the worst extended warranty to deal with. I have never had anyone pick up in under an hour of waiting on hold. Out of all of the repairs necessary for customers vehicles and here has yet been one approval. I feel as if this company is a 5 man scam! I was forced to leave one star. read more

won't answer the phone for hours, rude when finally contacted and will NOT pay for many services...avoid this shame of a company

I purchased an extended warranty for 125k miles with my vehicle purchase which cost an additional $4500. I had no problems with the car until the transmission broke down near the end of the warranty. I was informed that My warranty claim was denied because I didn't get the transmission system serviced at exactly 120k miles, instead it was performed at the next scheduled oil change which was 121,000 miles I truly wish I could a lower rating than 1, this company is the text book is sleaze. read more

Disappointing cancellation experience with Smart Auto partnering with AAA. I recently cancelled a service from Smart Auto partnering with AAA after selling my car. Unfortunately, the cancellation process was much more difficult than anticipated. Here's a timeline of the events: * Faxed the cancellation form twice to the number provided on the document but was later informed it was incorrect. * Emailed the form after a phone call, but it was returned as undeliverable. * Confirmed the email address with a representative on the fourth call, but it still didn't work. * Faxed the form a fifth time, and this time it was received. * After waiting for a manager's confirmation on the refund amount, I was informed I would receive over $1,500 via check mailed on March 25th, 2024. * I was concerned to learn it could take up to two weeks to arrive with USPS, and an additional 30 days to reissue a lost check. * As of April 3rd, 2024, I have not received the check and was unable to reach manager Vanessa to discuss the delay. I am hoping this review will help improve the cancellation process for future customers. It would be beneficial to have a clear and up-to-date contact method for cancellations, and perhaps consider offering alternative refund methods besides mailed checks. I will be making multiple calls to AAA to assist with this issue. read more

It took forever for the Ford house to get resolution from them. Then they made me pay for shipping for the new transmission. Twice. The first transmission broke within 2 weeks, then they had to replace it. I had already paid for shipping once, why would I have to pay for it again. When I called them, the girl just told me it wasn't their problem. What a horrible way to handle a complaint. I will never by a warranty from this company again. I had a Total Exclusionary warranty that really doesn't cover too much. Don't get me wrong, they did pay for the new transmission, but 2 months of headache and a very rude conversation with their support has ended this for me. read more

What started off to be a bad experience and a lot of phone calls to the company turned into a great experience and resolution for my vehicle. I purchased my extended warranty through Endurance and was led to believe it was an Endurance warranty, however when I went to have an oil change at the Volvo dealership here in Winter Park, Florida, they found some issues with my vehicle. I informed my service advisor that I had an Endurance extended warranty and when he called he found out that it is administrator by Smart AutoCare, and he told me they are very hard to work with and have things approved to be fixed. So what would had been a couple days of repairs had turned into a 3 week ordeal of phone calls back and forth and some emails. I found out that it is really not a warranty and more like an insurance policy and has a payout limit and once it reaches that your vehicle is wrote off. The first issue I had was what they were willing to pay for my shop's labor rate which was $230 per hour and were at first only going to pay $151.58, but with a few phone calls I was able to get them to pay $200.00 per hour (they did pay the full $230 and I'll explain later). Next was that they only pay a certain amount for parts and usually OEM pricing (however they paid list price for the parts). So after many phone calls and some emails I was able to gain some traction as to what was going on and how my policy actually works. It is a lot of back and forth and trying to reach the correct person, but once you do you can usually resolve the issues with them, but the biggest thing is before buying a policy is to actually have a copy of the warranty sent to you to read first and to ask them specifically what they pay and how much. The part might be covered, but you need to make sure that if you go to the dealership you will be paying out of pocket for the differences more than likely, or you will really have to push back hard. If you just go to a shop that will meet their labor rate and pricing for parts you will have no issues with your claim. My issues arose from Endurance warranty being deceptive and not Smart AutoCare. If I knew from the beginning about this I would had just gone to my normal shop instead of the dealership to have my issues resolved. I only like going to Volvo as they offer lifetime warranty on parts and labor. read more

Don't purchase this "insurance assistance" a waste of money!! you end up paying out of pocket anyways and the literally told me on the phone they look for the lowest prices for car parts.... which is rid people need their cars fixed it's not a time for you to negotiate... and even when they do negotiate you are are still paying a certain amount I payed $956.87 they only only paid $443.45 ! and they and not even going to reimburse my car rental because it don't meet the qualifying terms!!! this is from a person who does not like to write reviews so if I amwriting this is because this is the worst company save you money they just take it read more

Disappointing cancellation experience with Smart Auto partnering with AAA. I recently cancelled a service from Smart Auto partnering with AAA after selling my car. Unfortunately, the cancellation process was much more difficult than anticipated. Here's a timeline of the events: * Faxed the cancellation form twice to the number provided on the document but was later informed it was incorrect. * Emailed the form after a phone call, but it was returned as undeliverable. * Confirmed the email address with a representative on the fourth call, but it still didn't work. * Faxed the form a fifth time, and this time it was received. * After waiting for a manager's confirmation on the refund amount, I was informed I would receive over $1,500 via check mailed on March 25th, 2024. * I was concerned to learn it could take up to two weeks to arrive with USPS, and an additional 30 days to reissue a lost check. * As of April 3rd, 2024, I have not received the check and was unable to reach manager Vanessa to discuss the delay. I am hoping this review will help improve the cancellation process for future customers. It would be beneficial to have a clear and up-to-date contact method for cancellations, and perhaps consider offering alternative refund methods besides mailed checks. I will be making multiple calls to AAA to assist with this issue. read more

I'm not the person who complains and writing negative reviews, but experience with this company is real hell. I had so MUCH STRESS to deal with this company, you can't even imagine, at the end I was just crying and couldn't stop because of being trapped in this situation and couldn't do NOTHING, my car stuck on the service for 14 days, I was paying $75 per day for car rental and my claim wasn't approved for 12 days. The humiliation I had to go through by calling them so many times and asking simple steps doing on time, talking with so many people who doesn't care. I very regret having their "waranty" because of the stress I had to went through, money wouldn't cover it. And the waranty isn't very helpful in my case, I paid $1500 for the warranty 2 years ago, $100 out of pocket, I paid $1000 for car rental while the company did cover only $91, instead of $350 maximum allowed by the contract, the found "reasons" to not cover it, first they blamed the shop for not providing information on time, which is not truth, than they said they cover only time for labor and overnight. Seriously, my car wasn't safe to drive because of broken clutch and I left it in shop, reassembled and it took 12 (!) days for this company to aprove my claim, they were requesting photos of the breakage, than send an inspection. Than another day or 2 to get the part and replacement, which is very fast the shop did. For me clutch replacement for my car cost $2600 paid from my pocket and the real service cost $3000 plus unbelievable damage to my life for those 12 days of being in the hell while waiting for aproval. I wish I just have my money back for the warranty on saving account and do replacement for the cash, not dealing with this. I've attached a screenshoot of the phone calls I made to this company to accelerate the proceeding my claim. Guys, 12 days (9 business days) to aprove the claim. I'm sure it would took much longer if I wouldn't bother them. read more

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Very similar story to others. Paid a lot of money (several thousand) for this warranty for piece of mind. Both times I've had to use it, there have been complications with them trying not to pay in some form or fashion, or negotiating to only replace partial fixes. If you end up having to go to a dealer, which is needed for some fixes, you WILL pay out of pocket. In my case they would not pay for geniune dealer grade parts. Numerous complications with that, including you do not get the work done warrantied by the dealer who fixes it. They are sending the dealer universal parts on my fix. Further delaying the ability to have the car. Who knows the quality level either. So you don't even have a choice to put the quality and correct parts in your car. Secondly, even though dealers have a negotiated rate for warranty companies, and work with them, in my experience they didn't even come close to covering the labor. They supposively take an average of a handful of shops in the area, which they clearly select low rates to justify not paying full labor costs. I'm fine with covering a small difference of a couple hundred, but this wasn't even close. Conducting business like this, I can't imagine they will be very sucessful. read more

Our truck has been broken and in the shop since the end of July with a known GMC issue of the fuel pump exploding. It is now the middle of November. The warranty tried to blame the dealer for basically everything taking so long and going wrong. The communication with smart auto care is unreliable. I couldn't get a hold of them, neither could the dealer. Warranty kept telling the dealer the prices were too high and they wanted to many work hours to complete the job. ON THE ADVICE OF THE WARRANTY COMPANY we moved our truck to another mechanic because they said it would be fully covered there. Nope. In fact it was MORE. We did and we ended up needing to take a loan to get our vehicle back. I would NEVER recommend this company to anyone. I will never give this company my money. After this is all said and done we are going to look into a lawyer, Arbitration does not apply in Nevada, meaning we can take this to Court if we needed to. They don't want to pay, we don't even get new parts we were asked to use re built parts to help the cost. They are trying to price out the job of an exploded fuel pump with Stattel in the fuel system as a 28 hour job. Every other mechanic in the greater Reno Nevada area quoted this job 48 to 53 hours. Smart auto care is disgusting and should be ashamed, do not waste any amount of your money on a powertrain warranty. read more

I have read many bad reviews from this company and I want to give an accurate review. I put in my first claim, I have advantage care & the reviews scared me and made me think they would give me a bad response. Boy I was wrong! Smart autocare responded within 3 days exactly and approved my claim which was my front wheel bearing, dealer fixed it the same day It was approved and smart auto care sent payment within 1 hour. I only paid my deductible of $100. read more

We purchased GAP insurance through this company and have received nothing but the run around. Multiple emails full of requested information and phone calls have been made to this company without resolution. We just received a collections notice on the amount that is owed to the bank. This has been going on for over a year and now it is going against our credit. We call and get put through to voice mail and are not returned. Emails go unanswered. I have a huge file on this claim and am ready to send to the attorney general and BBB so we can have resolution. GAP Claim 2301-4585: WILLIAM LAMOY read more

over an hour to talk to claim representative . i dont recommend anyone buying this warranty. this sucks!

Do not get GAP insurance or work for GAP insuranc. let's start off with the truth of you have a gap claim let's be real you claim is months behind and will not be processed unless you continue to call THEN they get it done. Also your documents that you send are sitting in the emails some for months at a time before they even know that they have them. so let's move on to working there, you answer call after call and telling "little white lies" as the managers call it. But no matter how much work you do they do not care. The managers go on walks and smoke breaks together, also hang out at their friends desk to talk and laugh/hang out but get on to the employees who are actually working and stick on a call for being late for a break.....but them oh more then welcome to take as many "breaks" "meetings" as much as they want. Then they will give raises to the employees who mess up so many claims but the ones who work hard and do the right thing they just pick on. kinda like a mean girl vibe. The new manager Alison does not know a single thing and can not help her employees because she's is not even trained at all, but tells you not to ask the top manager Gary because she does not want to get in trouble meanwhile she is avoiding the customer calls that request supervisors. But lets go back to moving up people who mess things up. They moved someone up who constantly is asleep that their desk and messes multiple claims up but yet they are good enough to be an "adjuster". if you get sick they also do not care, if your vehicle gets stolen during work hours (while on your lunch) and will fire you then send an email saying you decided to quit. BTW i have picture proof of everything i have stated. The absolute worst department to work for with Brittanie, Alison and Gary as the managers. Do not get a policy and do NOT apply to work for this department. They constantly fire people when they already don't have enough people to begin with. The most shady managers I have ever worked with. Stay far far away from the GAP department. read more

"Forced me to pay labor costs that should have been taken care of by the warranty. When I was informed of the costs "after the fact" of me taking the vehicle to the same shop that has done all the previous warranty work without any issue. Just does not make sense to me." read more

As an Admin for an auto repairs shop, this Company takes forever to get payment for work they authorized. You open a claim, get authorization, client pays their deductible and any work not Covered. Smart Autocare will then send emails saying they are missing all this information. You literally have to call and follow up and despite days later "we haven't received it" but they get your other emails. We waited 2 months for a payment and now we are calling every hour because they just won't pay when it's time. Things are conveniently lost or "not received" read more

been on hold for 1 hour and 50 minutes. there were 9 callers in from of me when I first called. after 1hour an 50 minutes, there are 6 callers in front of me. run to any other company! A drive to Texas would be faster than a phone call. read more

Horrible scam. Had a warranty claim. First call they denied and adjuster read me "the" contract and it was different than what I was reading. "Oh my mistake didn't realize you have an older contract". Took car to the dealer and they said they would only pay for a used part and half hour for labor. I sent dealer a copy of the contract I signed. Very clear there were obligated to pay for part and labor at 100%. Tried to get reimbursed for rental which contract clearly states is covered. She misread the contract and said it was not covered. I read it to her clearly states rentals are covered and she said you can file a claim but they will deny it. This is one of the worst scams I have run across. Stay far away from this company. read more

I purchased a used car in March 2023 and the air conditioning worked. In May it stopped working. Smart autocare denied my claim - they said it was "preexisting". It STOPPED working... seems like a new problem to me! They have very poor communication. I had to email them to find out the status of my claim constantly. I do not recommend Smart Autocare for service contracts. read more

I WOULD GIVE LESS THAN ONE STAR IF POSSIBLE. I purchased the contract because electrical and lubricated parts were covered. The contract encourages you to take the vehicle back to the dealer. So far everything that that has been to my vehicle has been a nightmare. They disallow parts prices because they say the parts can be bought aftermarket cheaper. They also disallow labor prices because they say the dealers rates are too high. They also, say that they charge too many hours for a job. If you have automobile dealers sell this contract you should expect to pay dealer prices. If not you should have negotiated a price. This explains to me the reason private repair shops don't want to deal with this contract. They have an appeals process. When you initiate this process you receive an email within minutes that says "we have reviewed your claim and our original decision stands" THESE PEOPLE AND CONTRACT ARE A RIPOFF read more

Terrible company. Always trying to find ways to not pay a claim instead of working with the customer to make them happy... You better follow every detail in the contract because if you don't your giving them wiggle room to deny the claim. They make you get everything authorized before your repair but it can take them 3-7 days and who can afford to be without a car that long. I certainly can't!!! read more

Terrible company, they stall and stall on approving any sort of claim. They take your money and then never approve anything. If you do get it approved, it is for whatever amount of labor hours "they" deem is standard, but yet can't provide a list of service providers who can match it. Every single place had more labor than they claimed was standard. You have to wait 45mins- 1 hour to get to speak to someone. I have to call in a wait and 3 way call the dealership as the dealership won't wait on hold all day to speak to them. They won't give rental cars as it is only for the time it takes to complete the repair. I have been waiting without a car for an approval and adjuster and can't get a rental car. It's a NIGHTMARE company to work with. Save your money- this is a scam. read more

Terrible warranty, I purchase my vehicle back in 2020 and it had a PCM issue and when the dealer called them, they basically said OEM parts are too expensive and said they will ship there own parts, clearly a business that shouldn't even be a thing, pay all this money for a warranty company to bring to a dealer to use OEM parts and I can't even get that, like it's the first time using them too, what a waste of time and money this business is read more

Very lousy company. I recommend avoiding them at all costs. It's now 11-9-23, they are dragging out a claim from mid-July 2023. They insist some paperwork has not been received, however, the second time they "lost" it, registered mail was used. AVOID THIS PLACE AT ALL COSTS. read more