This is the second year I have worked with Andrew Spraberry at Royalty Insurance Company, and once…read moreagain he went above and beyond. Andrew researched multiple top-rated AAA insurance companies to find the most reasonable pricing for all of my insurance needs, including my primary home, two rental properties, car, pickup, and travel trailer. By working with Andrew, I saved approximately $3,000 in 2024 and $1,017 in 2025. He has a professional yet comfortable approach and took the time to clearly explain my insurance options in detail. His recommendations allowed me to secure the maximum amount of coverage at the best possible cost among the insurance companies I was able to choose from. I highly recommend Andrew and Royalty Insurance Company to anyone looking for knowledgeable, trustworthy, and cost-effective insurance services.

Working with Bradley has been a great experience. After a frustrating time with our previous…read moreinsurance agent--who often took us for granted and didn't return our calls--it's been a refreshing change. Bradley is very knowledgeable, takes the time to clearly explain the differences between coverages, and responds to questions promptly. He's never pushy and has made us feel genuinely taken care of, which is something that feels rare these days. We're looking forward to a long-lasting relationship and to moving our other insurance needs over to Royalty Insurance.

They will put you in an inferior homeowner policy and then with major hail damage, the company…read morewould only pay us 1/8 of what all adjustors said it needed. We asked for help from the company owner and he said just call an adjuster. He couldn't be bothered I guess but he sure liked the commission off of our premium we paid. Come to find out this was a new company they were writing and they didn't even know the details of the policy and are now not using this company anymore for their clients homeowners policy. Did I mention we haven't heard a word from them to see how our claim has been going or our fight. We are on our own with absolutely no help or communication with them or from them. If you are smart, you will not employ them as your agents.

They allowed our insurance to expire, I do not have any sort of correspondence from them. Searched…read moremine and my husband's emails to confirm. They called me at 5 PM on a Friday and left a message after my husband spoke with someone TWICE, giving HIS contact info, once requesting quotes we never received and again to inquire about the policy being cancelled. We pay via mortgage payment- how was it cancelled?! The insurance company sent us a letter May 25 saying we were canceled- but told me our broker had it OVER a month ago! We had no idea. Apparently they're having office issues per what a unhelpful lady in office told my husband.. Do not use this company! If you have a broker to ensure you are covered, this is not the broker to go with

I called here because I needed cheaper car insurance, I was helped by Nicholas nguyen who sent me…read moreall the information I needed by email. The process was very easy and I bought new insurance on the same day, that I was happy with. Will be recommending my family and friends here.

Brightway, The Phan Agency - is the only and right way to take care of your automobile and home…read moreinsurances! Thy and her team is very knowledgeable and professional in getting the best coverage for me and my family! BONUS - Very affordable prices! I HIGHLY RECOMMEND giving Thy and her team to take care of your insurance needs!

Got a policy for me and my spouse. Solid company, Solid agent. Mike is easy to talk to & listens…read moreto our concerns & needs & offers great solutions with options to consider. Highly recommend.

Allen Warchol and his team is phenomenal. They assisted my mom and dad with their Medicare plan…read moreenrollment. My mom had no idea of how much of a huge benefit and advantage she's entitled too. We most definitely recommend Allen's services.

Louie has been my agent and neighbor for over 10 years. He's an outstanding agent and a terrific…read morefriend. Louie's customer service, professionalism and commitment to his customers is unmatched. I'm continually telling my friends about him and his team. He's the best... hands down!

Extremely professional, prompt and human :) Louie's high attention to detail and personal insight…read moreto our needs has been unmatched in my 20+ years as a State Farm customer. Unwavering follow-through (especially for always reminding me of 'reminders'); he does exactly what he says he's going to do. Louie, Katie, and the entire team are 100% reliable & soooo appreciated!!

I absolutely love having Matt Lohoefer's team on my side. Recently was hit by a company work truck…read moreand the driver was less than willing to admit he was the cause of the accident. Matt's team got work and everything was taken care of. Absolutely everything, including an upgrade on my rent car!

This agency is completely ironic in the fact they claim to assist their customers and want to take…read morecare of you. I could not tell you to stay away further from Matt and his team. We had a question about our policy and instead of calling us back he assumed we wanted something else and sent us a rather inconsiderate email. This is not how you run a business and it is sure not how you take care of your clients.

Deceptive insurance agent, quoted me one price, then charged my mortgage escrow account another…read more Also, the policy they get you will have alot of nonrefundable fees embedded into it, so even when you cancel, the refund you get back will be significantly smaller than what you're expecting because of these nonrefundable agent fees they already pocketed. Do yourself a favor, don't bother with this agency.

Used to be a good company. Not sure what happened these last few years. Unresponsive and…read moreannoyingly uncaring. Will be looking for a new agent.

We are very grateful for the knowledgeable, professional, responsive insurance services we receive…read morefrom Stephen Eichenbaum. We watched him help numerous other people and decided to try his services. He not only saved us money and helped us understand our coverage for personal home and auto, he also was able to take care of our business and commercial insurance needs. He lets us know prior to renewal so we can prepare for quotes. One of his insurance companies also offers the RightTrack device for personal auto that helped me save up to 30% on my auto insurance. No inconvenience at all. Drive nice and it pays! We're grateful to find someone that spends the time to manage expectations.

This is the worst customer service I have ever experienced! I don't even want to give them a rating…read morebut in order to give this review I had to. If you are looking for an insurance company that is courteous, respectful and professional to their customers please do not come here. I have been a customer since January 2016. Of course, in the beginning as they were trying to earn my business my agent Stephen gave exceptional service. However, by April that changed, when I would call to ask a question or to try and make changes to my policy I was always told that they would need to call me back later. A few times it was due to health issues with my agent and another with his wife. In the beginning, I understood as we all sometimes have health and family issues going on. I was always brushed off and told my agent would get back to me and I would never receive a call back. My last straw was on October 23rd when I questioned my agent about a discount from their right track program which by the way is not even worth the effort. Initially I was told he would have to call me back because he was having lunch. After hours of not hearing from him I called back the response I got was "Oh I didn't know it was important". As a customer, I feel that every call should be important from people paying you their hard-earned money for a service you promise to provide. Anyhow once I finally received a call I was told about a small discount that would be place on my annual premium. Now that's not how the right track program was explained to me. It was with the insinuation that it would be upwards of 30% and that it would reflect on my monthly bill. After telling my agent that that is not how he explained it to me and that I would have to be looking to price other quotes the agent snapped at me and raised his voice saying "well then shop me around. I don't know what you want and I don't know what you want me to tell you". I don't know about you all but that is unacceptable to me. Mind you this was all happening over the phone while I was at work. So naturally I could not respond in the manner that I wanted to because my boss sits only a few feet from me and I work for law enforcement. I called Safeco which is the company my policy is with through Collins Insurance which reassured me that I had the option to change my policy to another agent and that is exactly what I did. I did reach out to the agent before doing so and let him know that the way he spoke to me was unacceptable and that I would be taking my business elsewhere.