One rough appointment is all it takes. Because my five year old had a really hard time with a…read moretreatment appointment he now cannot be seen for treatment unless under general anesthesia. First treatment appointment was perfect, but heaven forbid they try one more time with better planning. Mom took time off work, gave ibuprofen and had child prepared. Not good enough. I'm in tears as a mother knowing that my son had a bad day last time and this dentist won't even try again.

I called 1hour before my daughter's appointment and my appointment was cancelled because they…read morecannot update insurance information during the same day as an appointment. It takes 5 minutes to make a phone call and verify coverage , this is UNACCEPTABLE by any means. Something like this is enough to lose a client. How awful Update: took me total of 5 minutes to establish care with another practice, a total of 2 min to verify coverage. You don't need a whole day to verify coverage for a check up /cleaning appointment.

Let me start by saying, if I could give this dental practice 10 stars, I absolutely would. Dr…read more Cindy Weideman has built a phenomenal team--from every phone call, every visit, every procedure to billing follow ups, I feel like I'm family. I came to Weideman after relocating to Sacramento and spending 10+ years with my prior dentist, so I was pretty anxious and wasn't sure what to expect. For me, anyone who you trust with your smile is a pretty dang big deal. Alli, Hillary, and Dorell won me over before I got in the chair--the kindest, most empathetic office team you will ever meet. Then I got paired up with Dr. Andrea for my routine cleanings and she's just a sweet gem--so incredibly patient and answered all my questions! Myla and Stephanie are my regular dental assistants--and they had me smiling and laughing! Cody, the guy that puts on their events is awesome and makes the atmosphere so fun and engaging! Even when I transitioned jobs/insurance, they have an in-house dental plan that is a sweet value! I couldn't have asked for a better place for all my dental needs. I am in need of orthodontics in the near future and plan to go nowhere other than Weideman. If you're reading this, I know you have a ton of options to choose in Sacramento and Northern California and quite honestly, maybe even some cheaper options, however, this is our dental health we're talking about, our smile and our confidence. You pay for what you get--the quality of service is why I'll be a lifelong patient at this practice, regardless of how much my insurance decides to short me.

This review has been a long time coming. We had been going to Weideman Pediatric Dentistry for…read moreyears, but never again. First, they charge outrageous prices--hundreds out of pocket per kid--even after insurance. We figured we just had mediocre coverage through Delta Dental, until we went to a different pediatric dentist in Roseville with the exact same insurance... and paid nothing. Everything was covered. So what exactly makes Weideman so special? Honestly, it feels like they've found a loophole to charge whatever they want while leaving parents to fight with their insurance company for scraps. And reading through other reviews it is clear that I'm not the first to complain about this. To make things worse, one of their techs tried to charge us twice for a simple X-ray--just because my 4-year-old moved slightly. When I objected, they said they'd remove the charge. Then they argued with me at checkout to try to add it back in. Are you kidding me? He's four. What did they expect--perfect stillness and a signature? For a place that already bills over $600 per kid out of pocket, the idea that a redo X-ray costs extra is laughable. The whole experience felt nickel-and-dimey and exploitative. Save yourself the frustration--we will NEVER be going back.

You guys could improve by getting a doctor that actually cares about children and that wants to…read morehelp families! You guys should definitely worry about customer service, and your patient before you have a power trip.

RUDE Receptionist Needs to Be Replaced…read more We had an emergency referral for our 7-year-old autistic daughter, who needs sedation. The referral was approved and faxed to Dr. Musser's office, but the receptionist refused to check it and made me provide all the info myself. After I did, she told me they were booked for 5 months out. I explained it was urgent and my daughter was in pain. Her response was "We get hundreds of referrals a week from insurances." When I said that wasn't okay, she hung up on me. Now I understand all the negative reviews, especially about the receptionist. She's rude, unprofessional, and clearly lacks compassion and professionalism. If your child needs real care, do yourself a favor and ask your insurance to send you somewhere else. This office is not equipped to handle urgent pediatric cases, and the receptionist is costing them business. I hope Dr. Musser takes action Or he will continue to loose business and keep getting negative, 1 star reviews.

We first discovered this dentist because I take my son to the donut store before daycare 3 days a…read moreweek - yikes. Boy was that an awkward finding - but I am delighted to recommend Smile Kingdom Dental, as much if not more as I delight in eating donuts! There are many things about this dentist (and staff) that I would rave about - the ambiance, the games and toys for kids, or the incredible decorative way they have set it up... all of these things are spectacular, however, it was the consistently kind way they approach EVERYONE both in the lobby and in back in the examination area. I was very impressed as well as grateful as it was my turn to bring our 3 year old son into the office - and he wasn't thrilled to say the least. Regardless of his initial doubts, he was treated kindly, gently, and expeditiously and I cannot be more grateful. I very much enjoyed and appreciated the kindness and personality of both the hygienist and the dentist - both were incredible and both deserve numerous compliments. I appreciated their great advice as well as the gentle way they gave it - my wife and I aren't the greatest at having the kids brush, but the wonderful way they understood the difficulties with kids and they way they expressed it was truly appreciated. In the end my son, while a bit short of happy, tolerated it better than I could have possibly hoped and it makes me far less anxious about follow ups. Definitely a strong recommend along with a true appreciation for the way the staff and the dentist conduct themselves. Andrew Whitaker

Dr J and his staff are absolutely amazing! I've been going here since my daughter was 3 now 11 my…read moreson since 2 now 6. He has such amazing patience with the kiddos making it fun and less scary for them. Overall the best dentist I've ever been to! If you haven't already please get your care from Smile Kingdom you won't regret it!!!!

This place is helping us foster a positive experience for my children with the dentist! Dr Scott is…read moreso kind and caring he eased all of my parent anxieties even when one of my 5 year olds needed to go under anesthesia for a procedure. The girls safety and fostering good dental habits have always been top priority. His assistants Kelly and Olga are great too. We will always come here until they age out. Wish I could use them as well.

I really wanted to like this place. I really do!…read more I love the previous dentistry for my 7-yo; however, they no longer take my insurance. So I am forced to find a new pediatric dentist. This lead me to find Gold River Pediatric Dentistry. The first visit was nice and quick. A regular cleaning and check-up was performed. From the examination, they determined that a second visit would be needed for 3-cavities for my son. It was the second visit for the cavities that left me questioning what happened and made me felt regret for my inaction. During the second visit, they took my 7-yo to the back and lied to me that they would come get me 15-minutes after setting my son up as they were prepping to gas him for the procedure. 15-mins passed, no one came to get me, and as I was getting up ready to asked to go to the back, the procedure was already done and my son walked out feeling dizzy and almost fell down as he tried to hold my hand. From this experience, I no longer trust this dentistry that purposely mislead me, as it tells me they are not confident in their skills and procedure. And what I learned is to never let them tell you that you cannot go in the back with your child. My old dentistry never denied me access to the back, but this dentistry lost my trust.

Absolutely would not recommend. We had an appointment to be seen at 3:00pm for my 2 and 1 year old…read more This is an experience that I have tried my best to promote with positivity and excitement. We waited over 35 minutes before I decided to leave. They put my daughter in a chair and reclined her (she was very scared and nervous) and left us there for 15 minutes. No dentists were in the office, no other patients in the building, and it was not a good experience for my daughter. I decided to leave without being seen. I received a phone call asking if we would like to inactivate our account, but not to apologize for the inconvenience or having to wait. I gave 2 stars because the office was cute, but the experience was 0/5.

Brought my kids in for their dental check up, they have seen Dr Tuan and Dr Pham, who are both…read moreAmazing with Kids. I love how this office believes in taking care of our kids instead of just doing as much treatment as possible. My son had a cavity and instead of doing some expensive procedure they recommended a non invasive treatment since he was still young, and they didn't want to traumatize him, then when the time came for treatment they were amazing, usually my son is scared of the dentist but here he was having fun watching his favorite shows on the TV. The dentists here really now how to talk to kids! I always thought there wasn't a big difference between a regular dentist and kids dentists and now I know the difference. Like taking your kids to a preschool or a high school. They just get it

I've been going to Masuoka my entire life, and I'm 37. He is and always has been fantastic, and…read moreMarleen is wonderful as well. But perhaps best, all of the staff on site are just as great/if not better. I've moved away from fair oaks, and still make trips every 6-months for a cleaning.

Best Dentist, best service, nicest workers. Always feel like I am genuinely cared for. THANK YOU!!read more

This office is just great! The staff is thorough and very helpful AND they answer every question…read more The dentist is wonderful.

They do not listen to their patients! They also refuse to own up to their mistakes. I am in severe…read morepain from recent work done incorrectly and they refused to correct. Avoid this place at ALL costs!!! I need a lot of additional work now because of their incompetence. If I could post this with zero stars I would. Save your teeth and go anywhere else!

We are extremely grateful to the entire team at Make A Smile for the outstanding care our child…read morereceived. Our son underwent dental treatment under general anesthesia, including sedation, crowns, root canal treatments, and extractions. From the very beginning, everything was handled with professionalism, calmness, and genuine care. The front desk staff deserves special recognition -- Vito, in particular, was incredibly kind, attentive, and helpful. We also want to highlight the wonderful assistant who helped us with translation and made communication easy and stress-free. The doctor is clearly very experienced and confident, which gave us a lot of reassurance as parents. A special thank you to the anesthesiologist, who personally came out before the procedure to explain everything in detail, and again afterward to review how everything went. During the treatment, the assistant came out several times to update us on the progress and timing, which helped tremendously. They truly did everything possible to make sure we were calm and that the hour-plus waiting time did not feel overwhelming. What we especially appreciated about this clinic is that they have a full-time, in-house doctor and anesthesiologist, along with permanent, on-site equipment. In many other clinics, anesthesia providers come only once a week with mobile equipment, which often leads to long waitlists and can feel less reassuring. At Make A Smile, dental treatment under sedation is performed daily, several times a day, in a properly equipped clinical setting -- and that made a huge difference for us. Another big advantage was scheduling. Other clinics offered appointments two to three months out, while here we contacted them on Wednesday and our child was fully treated by Friday. It has now been almost a month since the procedure, and our child is doing great. We are incredibly thankful to the entire team for their professionalism, care, and compassion. We highly recommend Make A Smile to any parents looking for safe, efficient, and truly caring pediatric dental care.

I'm really disappointed in this office. My son and his father traveled from Stockton to get…read morehorrible service. He was told to show up earlier, they left Stockton at 6 AM. He showed up the office at 7AM, they weren't given any real assistance. They kept getting the run around. They told him to wait until 9:30/10AM after already waiting an hour. What is the point of having an appointment. My child didn't eat the night before and was starving in the waiting room. While my son was waiting he heard all the other children screaming and he was getting nervous. They waited two hours and were told to wait for another hour with no real information. We had all the documents filled out ahead of time and it was an absolute waste of time and unfortunately gas money. The service was horrible and we cancelled the appointment and left. It's ridiculous to have a six year old with no food or water wait in your waiting room for that long and expect them to be patient. I would give zero stars if possible.