I couldn't believe how I was spoken to by the front office staff, primarily Liz. I was calling to schedule an appointment as a new patient as I was referred by my primary Dr. I had spoken previously with one of the other front office receptionist, she mentioned there was a 2pm available for the following day, somehow that appointment was taken which was totally understandable however I informed Liz that the other office I was referred to, by them, told me they did not take my insurance. Somehow she thought it was a good idea to get an attitude by raising her voice at me when I'm not even a patient at this point yet, in fact I will not EVER be a patient there if this is the way they treat people. She told me "I can't just throw you on his schedule" then proceeded to argue w me as I had mentioned to her I've done this for a living over 28 yrs so she decided to throw it back in my face by saying "well if you do this then you know PPO's don't require referrals, assuming that's what I had. My current insurance is not requiring "referrals" any longer but I'm guessing she doesn't have a clue about that either. I'm so disappointed as I have gone through cancer not once but twice (this didn't move her to even apologize what so ever) I DO NOT recommend this office at all if you are looking for a professional one that actually cares about the patient. In the end she continued to raise her voice, giving me an attitude as if this wasn't a place of business. I feel sorry for the Dr having this type of staff working for his practice. I will also be contacting the insurance commissioner that they are contracted with regarding the way these 2 calls were handled. She even had the audacity to tell me that her "coworker" told her I was rude w my initial call although that receptionist was the one to cut me off without waiting for me to even explain why I was calling. This has left a very bitter taste in my mouth. I have always dealt w professionals any time I have called a new office for an appointment, which in my case was urgent, again I understand the appointment was taken but the Dr didn't even have an emergency appt available until November which is insane. I have read some of the reviews of this office so I don't think I'm missing out. Glad I will never be scheduling there! read more