The worst experience I had! This is why you need to read the reviews and trust the number of stars when it comes to a doctor's office. Yes, I was desperate & panicked, because my lip looked like a lip filler gone wrong!
Background: I had a pimple growing underneath my lower lip (on the skin) since around the week of 6/9/25. For unknown reasons, my lower lip was swollen on Friday, 6/20/25. I went to urgent care on Saturday, 6/21/25, and the PA confirmed it was a pimple because it had one whitehead and was not on the lip. The PA popped the pimple and prescribed a Rocephin injection, Bactrim S, and Mupirocin ointment. He also said that if the swelling didn't subside, I might need lip incisions to remove the discharge.
Fast forward, I called Clear Dermatologist on Monday, 6/23/25, and got an appointment with Summer Nguyen, PA, on Tuesday, 6/24/25, at 4 pm. Summer evaluated my lip and told me that it was hard to tell because it was a hard bump. I asked if it was a cyst, and she said no. I asked if it was a tumor, and she said "possibly" but it was hard to tell. She did some bacterial swabs to check the type of bacteria. She wanted me to come again on Wednesday, 6/25, at 10 am for the doctor (aka her supervisor) to evaluate.
On Wednesday, 6/25/25, I went to the office and told her that my bump was now more centralized and somewhat rounder in one area, my lips were less chapped/dry, the pimple had subsided/dried out, and there was a more apparent whiter surface on the lips. She said that it looked better, and the bump was somewhat softer. However, she still couldn't evaluate whether it was inflammation or a cyst. Hence, she needed the doctor to evaluate. At 10:20 am, she told me that the doctor was sick and unable to evaluate. So I asked if the doctor could spare even just one minute, and she said that the doctor couldn't even walk properly and would go home. Odd - she can come to work but feel sick and can't walk properly; shouldn't you stay at home and call out sick in the first place? She also added that it was only her and the doctor (Dr. Camouse) in the office that day. She wanted me to come back to the office after her vacation, and the earliest appointment date was July 9th! Can you imagine how infuriated I was? This is just a bump as of now. If this were a cancer, could you imagine someone from the doctor's office telling you that they would check in two weeks after the PA's vacation?
First of all, if you go to the website, there are five doctors listed. How on earth would there be just one doctor on those two days?
Second, how are you skilled at "procedures such as cryosurgery, biopsies, simple excisions, lasers, and Botox" but can't tell whether the bump is due to inflammation or a cyst? Hard and red bump - you don't know. Soft-but-slightly hard bump with a more pronounced shape and signs - you still don't know. Seriously?
Third, I don't need a physician assistant to be physically present when you can't even diagnose the issue. For her to say the earliest appointment is on July 9th after her vacation is already a red flag. Get one of the five doctors to evaluate and not you.
A few things to note here:
1. They charge a 3% surcharge for any credit card payment, including Visa. Frankly, this is the first doctor's office I have ever seen with this type of sketchy payment fee. Didn't take pictures but they also prefer Zelle.
2. Be familiar with the physician-patient arbitration agreement. Article 1 says, "Both parties to this contract, by entering into it, are giving up their constitutional rights to have any such dispute decided in a court of law before a jury and instead are accepting the use of arbitration." The contract also says, "By signing this contract, you are agreeing to have any issue of medical malpractice decided by neutral arbitration, and you are giving up your right to a jury or court trial." In layman's terms, you can't sue them and take them to court if they do anything wrong. Optional to sign but do your research before signing!
Based on my research, the doctors are good, especially Dr. Ardeshir Edward Nadimi. If you must make an appointment, please schedule it with the doctor, not the physician assistant. Luckily, I managed to schedule an appointment with A DOCTOR in another dermatology office for the following day. Now I am just waiting for them to charge my insurance for the bacterial swap that they can't do anything because Summer is summering. read more
