Seems like a lot of the people here who are complaining the most are the ones who didn't have things done their way. They almost sound like they went in there acting privileged. They'll complaint about the staff but won't admit to how they probabaly approached them. Then those that get canceled on act like other doctors don't do the same. I've never had a bad experience, my wait time is no longer than 30 min. They've always been friendly and always answered my questions. Those patients that think that by not going back they're teaching them a lesson, on the contrary, they are doing them a favor. They don't have to deal with rude, Self absorbed, privileged d-bags. They are human, if they are ever needed to be rude, then I'm glad they stood up for themselves. read more

I've gone to Dr. Wilson for over 20 years. My daughter has also gone to Dr.Wilson and he's also treated my grands Love him! And the staff. We're like family read more

So I know that Dr Wilson is on medical leave(already for almost a year). My husband developed a rash and we called the office. Dr Phillips is the dr who is taking over for Dr Wilson. As we went in the back office, I was instructed that only my husband can see the doctor. It's the doctor's policy. What a bunch of crap. It takes two people to hear what the dr says, especially since my husband is hard of hearing!!!! I was livid! Won't be going back to this office!!!! UPDATE: after my bitching and complaining, the nurse walked me out of the office. I waited about five or 10 minutes and she came back and said you could go in the office now.. as I went to see where my husband was the doctor came in and pitch a fit. Oh, we were weren't supposed to be in here we were supposed to be in the front. She's a definite germa phobia. However, Dr. Phillips was very nice and cordial explained everything to me and said we'll see him in two weeks.. Bottom line is you have to voice your request? Otherwise nothing will happen. I did want to mention the front office was nice so apparently all the negative reviews helped change the office staff. Still not sure if we'll go back. read more

I was seen in the office on 8-21-25 and a biopsy was performed. As of today 9-8-25 they still do not have the results. I needed this urgently. I only went there as my health plans dermatologist could not see me for weeks. Apparently, I should have waited. read more

I was recommended by a friend and after making 2 appointments and being seen by the PA I can say it was a completely positive experience. Upon arrival I was checked in and seen within 5 min. The back office people were friendly and when the PA entered the room he was very personal, listening to my skin concerns and advising what procedures were available. After my approval signature he removed the spots on my face the same day. They healed as promised and I very pleased to have visited the office. read more

I've been seeing Dr. Wilson for at least 20 years. He is an outstanding Dermatologist. I've never had any issues with either him or his staff. read more

Matt Olin, P.A. is terrific. He's compassionate, thorough and knowledgeable I've had only good experiences with him but the front office staff here has been difficult to deal with. There is one woman who faces front (don't know her name) and she literally treats me like a second class citizen. She has been rude to me on two separate appointments, and has not been helpful at all when I tried to understand how to solve the problem. read more

I just had the best dermatologist experience of my life and I've had a lot of them. I saw the PA Matthew and he was meticulous to say the least and his bedside manner was just what the doctor ordered! Plus, the front desk ladies were so nice and personable. I'm stoked I finally found a dermatology office I can trust moving forward! read more

I hope Dr. Wilson reads this as his staff are the worst of the worst. Anyone reading this, please see a different doctor. I should of known better when there's only 3 stars for this place. The blonde very older lady is extremely rude and should not be at the front desk. I called two weeks in advanced to get an appointment. An appointment was made and when I got there she said I'm not in their system. I wasted my time and my day off. If you do decide to make an appointment there, make sure they send you a confirmation email. Otherwise, your time and gas will be a waste. Front desk staff need more training on how to do their jobs. read more

Brought my son in to have a mass checked it was our first time here. Front receptionist Pilar was very rude from the moment we step foot inside. Not very welcoming AT ALL! I had to call my insurance to verify because Pilar said she was unable to verify through the automated system. Didn't seem like she wanted to try. Took me 10 min to get a rep on the phone and verify. She had this straight I don't want to be here face! I'm not sure if the other reviews were about her but if they were I wouldn't be surprised. It's unfortunate because the front staff is the one who gives the first impression although the doctors may be good they should definitely spend time with their staff and inform them how they can impact their office. I was referred by my sons absolutely wonderful pediatrician and I will definitely let her know my experience. As far as the NP he was good. read more

We love Dr. Wilson!! He is down to earth. He is generous with his time. I am a physician and I send all my patients to him. He is the only brown Dermatologist in the area. He is especially knowledgeable about pigmentation issues. I take my children to him. I highly recommend him!! read more

Are you looking for courteous staff that has a system that you can connect with electronically? This ain't it. :( I would give them only 1 star- but, they hooked up a good treatment, but, it took 6 months to get it. A ridiculous 6 months of painstaking time consumption w/having to play phone tag & setting up appointments & then talked down to by Dr. Wilson. That dude put on a plastic smile to push his thing, and didn't even listen when I, nicely, tried to explain it to him. He was totally in automaton mode, and now I have to find another specialist. Maribel the office manager, likes to repeat herself to you, like you're an idiot who doesn't understand her. I literally, have to say, "I got you, I got it the first time..." almost every time I talk to her. Oh, btw, they quit doing the laser therapy. Oh, and lastly, it's their procedure, to answer the phone, everytime, on the 1st or 2nd ring, just to place you on hold. A hold that can last anywhere from 5 to 10 mins. Their hold music is wrong too, as well as their voice-mail system w/their extensions & additional phone #s. read more

I am a patient of Dr. W (nickname) and have been for almost 27 years! When I was a younger girl, he helped me with acne that 4 other doctors could not help with. To this day, I have not forgotten how I was treated and continue to see him for cosmetic procedures (Botox) and skin irritations like melasma. The staff I consider to be friends. Most of them have been with him for a decade or more! That should say something too about his caring nature and personality. I cannot believe I waited so long to review. But please believe, if and when he retires, I will be a wrinkly old lady with brown spots, cause I am not going anywhere else. If I had to make one complaint, so people will know I am truthful, I do not like the music they play, it makes me sleepy! Shawn Anton read more

DON'T BE FOOLED. There are a lot of complaints on yelp about the front desk and billing. And just like myself, we kept coming back taking it because Dr. Wilson is a great Dr. As indicated this has been going on for years, and ultimately it is his business and if he didn't approve of this behavior there would have been change a long time ago. His staff is his bulldogs to keep his hands clean. Unfortunately there always comes a time, you push someone too far and eventually they won't be back. I guess business is that great they can afford to continuously treat their patients the way that they do. Sadly, it's all about money and not the care of his patients specially his established ones who get it worse. A long time patient for since about 2006. Perfect for my olive skin and had to have a few growth removals, I didn't trust any other Dr. to do. After several years no issues. My first encounter, Dr Wilson removed a growth. He told me a timeline to come in or risk scarring. We discussed my work schedule because it's rigorous with travel and said it will not be an issue. When I called to schedule which wasn't last minute the front desk refused to work it out. I said the Dr said he would accommodate and I asked if she could please leave a message for him and she said she could, but it wouldn't matter, he would not return unless emergency. After rearranging my schedule which was costly to accommodate his and over a month of anxiety about scarring they finally got me in. I can't remember who stitched me but I did have concerned with the ends of the incision. It was his nurse who removed my stitches and it was more painful then previous which was him before. She hurt me, left 2 painful open holes on each end (which was my concern) and she didn't seem to like me or her job. Although the scar is good the edges at each end is not and I will need to get some scar revision. The attitude was unnecessary I literally had to beg to be seen for stitch removal. My 2nd issue was being reported to collections for this visit when I never received a call or notice. I let this go because it was pathologist and mistakes happened, (not on my part as I pay my bills when I know about them) I paid and ultimately it was removed from my credit file. My last straw was a couple weeks ago I had an apt that originally took 2- 3 months to get in. The Drs office cancelled a day before and rescheduled. I was accommodating as I had to rework my schedule again for this Dr as well including travel time to see him. When I made my appointment they asked what my insurance was. I let them know BCBS PPO. Asked would you like my insurance info in advance to assure they accept. She responds no we accept and will get it when you come in. Once I get there, she ask for my insurance card and ID and to fill out new form. When I showed her my insurance card, she says to me snarly we don't take Covered California. You will need to pay in full today. I asked "why didn't you tell me this when I scheduled?" Silence. I told you my insurance when I scheduled. If you know that you don't take BCBS PPO Covered CA then they need to confirm this on the phone prior to scheduling. They treat BSBS PPO Covered Ca like welfare. I pay almost $500 dollars a month for a $1,000 dollar PPO plan. You can not receive unless you work. As a self employed small minority business owner who survived this Covid crisis, who supports other small minority owned businesses such as Dr Wilson I am appauled and refuse to continue to give my business. I would have gladly worked something out but don't treat me like I am on welfare and I am the one with the problem. It is these medical, health insurance providers and the government with the problem and I am disgusted that unfortunately this Dr supports treating his patients in this matter and its all over money because he gets paid. Maybe they don't get paid what other insurance providers payout (private) but that is an issue his office should be taking up on a legislative level. I started with him on a PPO years ago paying my own insurance as a self employed business owner before the medical political madness and I haven't changed. It's the high cost that gov had to get involved and force many of us onto Covered CA if we want decent health care. As for the front desk her excuse for her rude actions was "they had me down as a cash patient prior". You clearly asked what my insurance was on the phone and I told you so you were not expecting me to pay cash. You thought you force me to pay cash and didn't care about my time or my choice. I could have gone elsewhere "in network" or even possibly paid cash and prepared had you told me upfront. Again business is this great you can afford to treat customers like that, best of luck. You lost me and a great number reputable referrals, my family members who by the way are private insurance holders through their corporate employers. Since that's the only patients you accept or cash. read more

... chances are: you and the staff won't vibe. I chose to simply end the call after a min or two of "dealing" with front office receptionist or whoever the lady was. Not very welcoming or interested in new business it seems. Took my business elsewhere. read more

Terrible office staff, very rude and has no clue how to speak to people. She should consider another line of work where she doesn't deal with people. I would give zero stars if allowed. read more

This review is for the office of Dr. Wilson as I never actually saw him. His office has sent me two separate bills trying to get me to pay what my co-pay already covered. Even the bill itself is vague on what the outstanding fees are for. The office is so outdated that there is no way to pay online, refuse a claim online, or contact anyone online. When you try to call, there is hardly a response. The office staff, as you can see from other reports on here, is very rude and I wouldn't be surprised if it was their lack of attention that results in these superfluous billing. read more

Dr. Wilson himself is great. He knows his stuff and I really like him as a doctor and trust him with all my skin care issues. So why 2 stars? The front staff is HORRIBLE! I'm not sure what her or their names are but the women at the front desk are little to no help. Extremely rude and don't care about customer service. I've worked in an office and our #1 goal was customer service and wanting our patients to come back. I believe it's 1 girl cause you can just hear it in her voice. Every time I need help or a call back I don't hear anything from them or the front girl brushes it off. I also don't like how it's impossible to talk to Dr. Wilson. I've never heard of an office where you can't talk to the doctor directly without going through 5 other people. It's like you can only talk to him in person so they can charge your insurance, which is horrible practice. His advice and knowledge is nice but I feel like I'm just another number at this office. There's no follow up from the Dr or office, there's nothing personal about it. Just come in and run your insurance. Also Dr Wilson cancels appts like it's no ones business. I've been canceled on 4 times already!! I take time off work and really have to move things around, and then I get a call he canceled for "personal reasons". I understand things happen but 4 times ? Like I said I'm just a number. If you read this Dr. Wilson please train your front desk girls customer service and to work on their phone voice and just to have a smile. And you should think about making yourself more available to your patients. read more

I made an appointment to see Dr. Wilson but was told he was booked and I could see his assistant, Matthew, instead. I did not have to wait long but once I got inside the exam room and met Matthew he asked me if it was okay to have some students/interns sit in and watch the exam. I was totally put on the spot so I couldn't really say NO. It was awkward having them stare at you from the corner of the room while the P.A. had the bright light shining in my face. I had concerns about acne and hyper pigmentation but did not even get any answers to solve my problem. Matthew recommended that I purchase some $300 skin care kit by Glytone and it seems to me like the entire appointment took 10 minutes and was just a plug for some skin care line I could have googled myself. What a waste of a $15 co-pay! I will be looking for a new dermatologist within my insurance group for sure. read more

One of the worst experiences with the front staff and the billing process has been an ongoing nightmare. It's absolute robbery that a 5 minute wart removal with liquid nitrogen is $210 + a $195 office visit. I would not recommend and I will not be returning. read more

Rundown - I've been going to Dr. Wilson for almost 10 years. - A great dermatologist in the South Bay. He's busy but well worth the wait - The front desk has made significant improvements over the years I have to admit that the front desk used to upset me. I would wait for an hour past my appointment, they weren't helpful, and I felt like they didn't want me to be there. However, no matter how bad the service, I endured the wait to see Dr. Wilson. He's a great doctor, really listens to you and helps find the best treatment for you. I took a hiatus when my acne cleared up but started to go back for routine checks for my freckles/moles. On my most recent trip, I didn't have to wait very long after my appointment and the staff was so nice. I can tell there was a big change in the office. If you're looking for a dermatologist who is knowledgeable, I would highly recommend Dr. Wilson. read more

Dr. Wilson is friendly and staff is nice. Plenty of parking available as needed. Knowledge Dr. In all sorts of skin issues. He has helped me to get a handle on my acne and how to manage it better and it is working out in my favor read more

Hello everyone!!!! I do not understand why some folks have left poor reviews about Dr Vernon Wilson.Me personally I've had the best experience ever with him and his staff.Just saw him a couple weeks ago for the second time , he give me a visit that I've never experienced before with a Dermatologist.He was professional and so efficient over my whole body checking for skin cancer. Give me a prescription my insurance did not cover it ,right away prescribed alternative medicine and his receptionist called me to let me know right away and at the same time Walgreens called me as well stating that the prescription was ready to pick up.Very very pleased with a Dr of this caliber.I would truly give him a second chance for sure if I was you. read more

Dr. Wilson and his staff are amazing- kind and professional. I have had a couple melanoma that he has detected but looked fine to me. He doesn't just cut- he is very thorough and cautious. I would send anyone to him. read more

You know when you read reviews, and you take a chance anyway. Well I found out, again, why Yelp is so important to follow and adhere to. Saw the reviews about bad quality office staff, but I got to find out how bad their office manager Cassandra is too. I've never had a bad experience with any office staff, so I thought the reviews were just off kilter. Well Cassandra wanted to argue about a $15 copayment. So guess what? I payed it unhappily, and now will never go back there again. So she got $15, most business people would say an unhappy customer is worth not arguing about $15 cause if I keep the patient I can earn 100 times that at least. Well Casssndra got her measly $15, instead of a life long patient who could be worth $1500 or more. I GUESS SOMEONE EITHER SLEPT THRU CLASS OR DIDNT SHOW UP FOR COST PROFIT ANALYSIS. Cause she just lost a whole lot of profit for what it would have cost her. read more

I was referred to Dr. Wilson by my insurance company. I almost cancelled my appointment after reading many negative reviews of Dr. Wilson and his staff. I decided to keep my appointment anyway. I found the staff to be very courteous, kind and helpful. I did not have to wait very long to see Dr. Wilson. I found him to be very professional and did not feel rushed through the consultation, He listened to my concerns about my hair loss, did an examination and then ordered blood work plus a prescription. I was very happy with my treatment and glad I did not let the negative reviews I read prevent me from seeing a good doctor. read more

Dr. Wilson's staff has superb customer service. From the front office staff to the intake nurses. Not to leave out Dr. Wilson himself. I was a new patient and I left the visit feeling as though all of my concerns were addressed. Great provider and great staff! read more

We've been going to Dr Wilson for years and love the quality of his service. He's treated my dad's psoriasis, cut moles from my mom and myself, and treats my husband for his reoccurring issues of skin cancer. read more

I'm sorry to say that my experience with Dr. Wilson was not as I expected unfortunately. My husband actually referred me to him and really liked him so it may have been different for him but for me I had a completely different experience. The lady that I first ran into in the office she gave me all the paperwork she was very nice I had no problems with her at all but when I did have a problem with when the nurse called me back to the room. She was incredibly statuesque with no personality whatsoever. When we came into the room the only thing she asked me what I was there for. I told her there was a few questions that I had for the doctor. She told me that Dr. Wilson only sees patients for one problem and that's it. I was mesmerized and ask her again Dr. Wilson only sees patients for one reason? She replied with a yes and again she was just so opposite of warm and fuzzy and it took me everything not to just walk out of there. But I hadn't seen Dr. Wilson yet so I gave it a try. Yes Dr. Wilson is a nice guy and I'm sure he's a wonderful doctor but my experience with him today was just unfortunately not one of the best. He asked me questions so quickly I couldn't really answer him or even ask him a question. He did something to my forehead which as of about four hours ago I still can't tell you what he did. I asked the nurse what it was and she just said that it would start flaking off. Another thing that bothered me and another dermatologist that I used to see checked everything from head to toe with a certain laser to make sure there are no cancerous spots where as Dr. Wilson only checked two areas on my face. Again Dr. Wilson is a very nice guy and I am sure he is a fantastic dermatologist but I felt like I was bothering him today as he rushed me through this appointment. The great news is that he took a biopsy of part of my nose that he was worried about and that's about it. He didn't tell me anything possibly negative possibly positive nothing. I apologize for making this so long but I had to tell you my experience from beginning to end. I will not be seeing this dermatologist anymore with the exception of the results of the biopsy. read more

If this is the Vernon Wilson from Vegas. Run to another Dr. I came to him for hyper pigmentation and he acted appalled. My appt was after work, so I don't know why he had a stick up his ass.The office assistant did my assessment and he came in for two minutes, told me to loss weight, spelled my name wrong on the script for my meds. I heard him grumbling about being there. The assistant handed me the prescription, I noticed my name was spelled incorrectly immediately because it was another name. When the assistant looked around the office for him, he was gone. Very unprofessional and I had to check twice to see if he really was a doctor. He worked with Dr Woodson. This happened in Vegas over 10years ago. Maybe the tiger has changed his stripes. read more

The staff is extremely rude. I had an appointment that I had to push back a week so I called and rescheduled when I show up I'm told that I missed my appointment. They never rescheduled it they lied to me and I drove across town to it I was very upset but then they told me they would still see me I'm thinking cool until I realized I was behind 6 other people and on top of that they thought I wouldn't notice and when I asked about a time frame they tried to blame the missed appointment on me and was only concerned about getting my money which they never got I walked out the door and will take my business elsewhere. What's bad about this is that in the past I had went to this doctor and he is a very good doctor if his staff is terrible. DO NOT GO HERE !!! read more

Dr Vernon was ok. I would not recommend him to anyone. There was a short wait getting in and the doctor saw me for all of 5 mins to give me no real diagnosis besides dermatitis. I called back to get one and after 4 days and numerous calls, the doctor calls and leaves no information and say to call back. Between his staff and himself I would say avoid. You can definitely find better. The only bonus was he was somewhat affordable for cash rate or if you have a high deductible. read more

I have been going here for the past few years because he is the only referral I can get from my medical network...He is ok not good or great. The office personnel are not personable...they do the bare minimun with regards to customer service and give incorrect information so do not believe the answers you get from this office. . Dr Wilson has never seen me but instead sends in his medical assistant which I feel is very unprofessional. They have never really taken care of my issues. I made a big mistake referring my son and was upset because his office told me and him that services were covered by his insurance company and they weren't, so he was charged the going rate for 4 visits within a month for hives. After my contacting both the doctor and office manager they decided my son should pay for it anyway. He was charged the insurance price which is more than the cash price. read more

I wish I could write two reviews for this office - one for Dr. Wilson and one for the front desk/reception. Dr. Wilson was very friendly with me and my kids and the nurse that came in with him was great too. However the 50 minute wait past our appointment time (in the reception area) led me to ask the receptionist if I got our appointment time wrong (there had been at least 8 people that arrived after us but were taken in BEFORE us). She did not answer my question - just said "All of 'those' people have different types of appointments. They aren't seeing the doctor." There were so many people in the reception area that there weren't enough seats (there are maybe 9 seats in there). She was not friendly or appreciative of the fact that we (as in myself and my 6 year old twins) had been waiting so freakin' long. Really took away from my overall experience here! read more

The office staff continues to be poorly managed. My husband had an appointment; however, was told his insurance was not accepted because he needed a referral from his GP. (Blue Shield Access Plus HMO). The staff did not know that he could self refer and did not need a GP referral. He called me and I called Blue Shield and went online to confirm the self referral benefit . After much insistence from me and my husband, the staff called Blue Shield and confirmed for themselves that we were right. I understand that they deal with many insurance plans, but Blue Shield is a common plan so they should have been informed. read more

I'm sure Dr. Wilson is very good, however, my experience with the front desk was like a visit to the 1980's. I am insured with a Blue Shield HMO. After providing proof of insurance and my Driver's License, the application requested my (and my wife's) SSN (who provides an SSN to Doctors with unsecure data systems these days?). I gave them my last four. Second, it was a morning appointment so I had my coffee which I was tersely told to drink out in the lobby. Really? I terminated the appointment before seeing the Doctor, asking for and receiving a refund of my co-pay and also watching them shred the forms I just completed. Asking my General MD for another referral. The 80's were memorable, but in this day and age, one must question the proficiency of an office with antiquated forms and nonsensical policies against coffee. Life's just too short. read more

Dr. Vernon Wilson is fantastic. Previously, I went twice to another dermotologist who never solved my skin problems thus resulting in bad scarring. Dr. Wilson diagnosed my problem, gave me the correct medications, and whala....no more scarring and painful rash! read more

I will not go back. I am surprised about the other reviews. I had a different experience. The staff member who helped me wasn't so friendly and the doctor did not listen to me. I kept trying to explain to him that I had a reaction to the cream he perscribed and would like to go back to my previous medication which is less strong, but he refused to believe me and finally said "I don't understand your point" to end the conversation. He said it in a rude kind of way. read more

UPDATE: 3-15-2014 When I last reviewed this doctor I was upset because his office told me services were covered by my insurance company and they weren't, so I was charged the going rate for two visits. After my contacting both the doctor and Angie's List (which intervened on my behalf -- they're GREAT), the doctor offered to refund some of my money. He charged me the "cash price" for those visits, which is less than what they charge the insurance company. Since the visits were for their medical aesthetician, who did a good job, I agreed to the settlement. read more

I've been going to Dr Wilson for years and he, himself is great. I've always been rubbed the wrong way by the front desk staff. They've been rude and just overall unfriendly on the phone and in person....but since I liked the Dr., I put up with it. Today was the last straw and I've left for good. I went to my appt and gave the front desk lady my new insurance card. I knew ahead of time that since I had switched insurances, they were out of network. When I showed up for my appt, I gave the front desk lady my card and told her I knew that I'd be OON for the visit. She took my card and ran my benefits. Then told me I have to pay up front, cash, for all services. I said, excuse me? I have insurance. Don't you bill insurance as an out of network provider? She said, no, we don't. So not only are they treating me like I don't have insurance at all, any money I paid to them would NOT be counted towards my OON deductible...which is just beyond wrong in so many ways. Never again. Stay away from the office. It's not worth dealing with the rude front desk people. There are other good dermatologists. Go to Manhattan Dermatology. Their reviews are much better! read more