I have been a customer of Rich and Ray's for years. Mark, Jeff and their crew have taken excellent care of not only my vehicle, but the vehicles of my children and friends. I remember early on when I was having difficulty with my truck... It would stall out or fail to start. I'd have it towed, (first to the dealership and then the next two times to independent garages)...But by the next morning when they would look at it, it would start up without issue. They all thought I was nuts for having it towed! You know dumb chick scenario...The forth time it happened was during a trip to New Haven and it stalled out in a pretty scary section of town. When I called Mark for help he was about to close up shop for the night (and it was already after seven). He not only waited for the truck to arrive, but after explaining the past occurrences, went right to work to try to figure out what was wrong! At midnight I got a text that he had figured it out and solved my issue and he had! It has been many years since then and my truck hasn't stalled once since then! I trust Mark and his knowledge of automotive repairs. They are also fair in their charges and their estimated repair times. read more