I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

Great Customer Service!! & the location was beautiful inside and out as well, shelves were fully…read morestocked and the selections were affordable! My husband and I do a lot of projects around the house , so will be visiting here quite frequently. Shoutout to the Santa of Melissa , TX. You were amazing and very helpful around your store, very knowledgeable as well! We look forward to having pancakes with you with Mrs. Clause!

Love working with the team at Builders Surplus. I have an older home so I want to do what I can to…read moremake improvements. I happened upon them accidentally and found EXACTLY what I was looking for. They are knowledgeable and so helpful. Will use them for all my home improvements!

Buyers beware these people are the ONLY ones who DO NOT GIVE YOU AN EXCHANGE, A REFUND, OR RETURN…read more!!!!on any purchases whatsoever not even if they make the mistake themselves As soon as you walk out those doors They have no form of sympathy or remorse They are just place butthoes no bs

When we did our home remodel one of our contractors suggested Seconds and Surplus for some of our…read moreproducts, which we regret getting because everything we bought, which was a farmhouse kitchen sink, a faucet with a pull down sprayer and a Craftsman front door ended up not worth it. Don't get me wrong, everything looks good, but the quality and craftsmanship of each product is low grade. We had to replace the faucet because the sprayer stopped working. We got a Kohler instead and couldn't be happier. Our farmhouse sink just doesn't drain properly. There isn't enough slope from the 4 corners of the sink to drain downwards towards the drain. You have to use your hand to move any food towards the drain. The Craftsman door though looks beautiful is poor insulated which cheap weather strips, not a tight seal. Here's the bottom line, if you want save a few bucks I guess, and don't care about quality, just looks, then this place is for you and for house flippers who put the cheap stuff in their homes when they rent them or sell them.

In today's environment more unhappy customers tend to take the time to leave negative reviews then…read morethey do when happy. As for me, when dealing with the associates at Seconds & Surplus every interaction was professional and pleasant. My husband and I recently completed the build of our new home and purchased several items from Seconds & Surplus. We purchased two double iron doors, tile for our guest home, and the handles for both doors etc. After installation I had a few concerns and reached out, an associate answered the phone and said the manager was on break, but they would forward those concerns to him so that he could call me back. Honestly, I was going to hold my breath as it usually would take several days to get a call back when calling a business about a concern however when calling Seconds and Surplus the manager, Cordell called me within a few hours. He took the time to listen to my concerns and showed a genuine interest in what I had to say. He asked that he reach out later in the week as he needed to find out what he could do for me. He promptly reached out a few days later with a resolution to my issues. Shortly after speaking to him Mr. Williams, the Regional Vice President reached out via email. He was very professional and even took the time to send me some links on one of the rare concerns I had. I was very shocked and pleased that someone in his position took the time to not only apologize for those few minor concerns but take a moment out of his day to make sure they were all taken care of. Thank you both for making my experience with my purchases and concerns pleasant interactions. Sincerely, Dinah Black "Happy Customer"

This lumber yard has been here since I moved to Dallas in the 1990s and is still going strong…read moredespite competition from Lowe's and Home Depot. With their friendly customer service and wide selection of lumber it is easy to see why they are so successful. I needed a special sized board that I could not find anywhere else so I went to Ivey's and Nick in lumber sales was extremely helpful. He got me what I wanted without a problem. He was also really friendly, which was appreciated. I think in the future I make Ivey's my first stop when I need any kind of wood product.

I arrived a few minutes before five and the nice lady in the front directed me to the lumber…read morecounter. Nick was in the warehouse area helping another customer. He was great to meet and very helpful. And there was another gentleman on staff that spoke to me several times to make sure I was finding everything I needed. I liked your store better than a big box and will drive out of my way to shop with you. I hope others do also

This is a beautiful showroom. It's light and airy and you can really see the samples and they have…read morea wonderful selection. You can take samples with you and Annabel was very helpful in carrying them out to my car and getting the samples in a timely manner I highly recommend!

My husband and I went to MSI in Farmers Branch to pick out our granite slab for our countertops…read more The showroom was beautiful. Natalia was very helpful, knowledgeable. We found the exact slab we wanted. Lorie B Fort Worth

4/3/26 Drove 45 minutes on a Friday to get to the store. Arrived 15 minutes before closing only to…read morefind that they closed early. Knocked on the door several times and was ignore by the 2 or 3 employees who were still visible. Called the store number multiple times and was put to hold music each time. A complete waste of 1.5 hours so they could start their weekend 15 minutes early. Completely unprofessional and a horrible way to treat customers.

You never know what you will get when shopping at Teeters! If the owner is there expect…read morecondescending attitude and horrible customer service! Other times when he is not there the customer service can be kind and helpful! Just never know what you are going to get!

My worthless contractor said he didn't know (a) what kind of wood doesn't have knots or (b) where…read moreto get such wood for a tongue-and-groove ceiling installation. Seeing as he wasn't willing to do his damn job, I (a) googled a bunch of lumber yards in the area, (b) put them all in a spreadsheet, and (c) called them one by one to ask what they would recommend and what the pricing on that would be. I didn't expect Craddock, with its relatively high-property-value location in the heart of the Medical District, to have the cheapest prices, but they did. Craddock's price was in some cases HALF of what other lumber yards quoted me (I wonder if those other places were upcharging because they realized they had the homeowner on the line and thought I was incapable of comparison shopping). Craddock also had wonderful customer service, and delivery only cost $50. Tell your contractor.

What wonderful customer service! I ordered boards that were not in stock. They got them in for me…read moreASAP and even delivered for a nominal fee of $50. How great is that! Thank you.