Unfortunately I see I am NOT alone in Rez Bear's negligence, I too had been put in a serious dangerous position due to Rez Bear NOT refilling my tanks during single digit and below degrees temperatures. FINALLY when they did come out after NOT showing up for 3 weeks in a row, they charged me a $260.00 emergency fee which I have zero intention of paying. I will not be penalized for Rez Bear's lack of care and customer service. Rez Bear employees have no skin in the game so there is no incentive to care for their customers. Therefore I have contacted Ferrell Gas corporate and am waiting to hear back. It is completely UNACCEPTABLE to put clients of Rez Bear in a potential dire situation, both physically and financially. For every person that writes a review around 8-19 people did not, I'm certain after seeing what others have written we are not the only ones being neglected. Also...I wrote Rez Bear a detailed letter along with my payment that they cashed on Jan 20th and did not receive a response. I then received an email from Rez Bear on Feb 2nd with the emergency balance open invoice of $260.00 and responded to that email with the letter that was mailed and received, and still no response. Unbelievable. There you have it. That is how Rez Bear operates. THEY DON'T CARE bc not one person at Rez Bear feels or has been held accountable. That is about to change. I am now AGAIN put in a potential dire situation because of the way Rez Bear conducts business. Is Rez Bear not going to refill my tanks in March bc I refuse to pay an emergency fee of the situtation that REZ BEAR put me in?? read more