Extremely high pricing without addressing real problem. Only works on the cold water. If it's a hot…read morewater problem you're sol.

Worked with David from Western Mass Water Filtration, he was very professional, friendly and…read morehonest. We had a coliform issue with our new house and wanted a water softener installed. Before we even closed on the house he was able to come out check out the well. The day we closed he squeezed us in his schedule with short notice to bleach the well before we occupied the house. He was then able, with very short notice, install a UV system to make sure our water will always remain safe to drink and install a softener. The work was very fast and very well done. A few months later our 35 year old well pump died and I was able to text him at 11pm and by 8am he swung by and confirmed the issue and was able to connect us with someone to fix the issue same day. We were without water for less than 24 hours! I highly recommend Western Mass Water Filtration and hope you choose them to help you out with any water quality issues you may have.

Tim showed up on time. Did a great job and was very thorough. I would highly recommend him for any…read morejob. He did our rugs and we were very pleased.

I made an appointment which they cancelled day before, then rescheduled and they called 15 minutes…read morebefore end of the appointment window and acted like they had no idea they were supposed to be at my home while they were not even in the same state. Not professionally run at all.

Am/pm is the right choice. Professional, timely and they did a great job. We have used Mitch and…read moreScott for several projects over the years. Always satisfied. If you need a plumber we would highly recommend Am/pm. Peter P.

Water heater died. In less than 24 hours a new one was installed…read more Expertise and quick service.... can't be beat. Thanks , Jim G.

We have been a customer for over 20 years. Had the original system installed in 2003. We are in…read moreConnecticut. We have not had any issues with service, maybe one no show over those 20 years. We do rent the equipment from them which may make a difference. Lately though and this is where the 2 stars come from the billing system has got terrible. No monthly charges for 3 months, then a giant bill. The last time the bill came in at $750 a manual payment went through, then an automatic payment happened. So I have now had a credit with them for almost 2 months of $750. The kicker is a new bill came in on time, and instead of pulling from the credit, it charged me the full amount. Its been very difficult to get them to credit the money back to me. Called today, and the customer support person reacted as if I had not talked to anyone previously about getting my credit back.

Just received a service call from Zack! Very satisfied with his professional service. His attitude…read morewas above and beyond the norm. He explained our concerns and was very helpful in answering all our questions. If he worked for me I would strongly recommend him for "Employee of the Month"!

**UPDATE** January 29, 2020:…read moreAfter a complaint filed with the Better Business Bureau, the Consumer Protection Agency through the Attorney General's Office, A review on Google and Yelp, the business issued a refund. Other than the refund, the business never reached out to me.

They sell sell sell to you but the minute you call Eric with a problem, he runs and never returns…read moreyour calls. Do yourself a favor and use Aerus in West Hartford, they are professionals that want to help even if you were previously Erics customer from Palmer, Ma. Eric left me with no way to get my vacuum cleaner fixed and then I found the one in West Hartford whom I love, they are familiar with many complaints about Eric! It's like day and night dealing with West Hartford. I highly recommend them and will tell you to run the other way when it comes to Eric, he has terrible customer service skills and he lies to his customers, I know, I was one!

https://www.youtube.com/watch?v=aFlACZD-t44&t=24s…read more This is my video on after 4 years with paying a lot of money I quit them

Bait and switch via BJs sales person. Avoid at all costs. Items sent were almost 50% less in…read morequantity than I expected. Hard to cancel, and online system broken at the time I tried to cancel.