Stay away from this company at all cost. They will over charge you and the owner will disappear…read morewhen you have an issue or question regarding billing. This business should not be in business!

$900 to $2,500 is the average cost of a sub well pump replacement....they charged me $4,000 after I…read morehad to do half of the work and they had to use my personal tools......

They sell sell sell to you but the minute you call Eric with a problem, he runs and never returns…read moreyour calls. Do yourself a favor and use Aerus in West Hartford, they are professionals that want to help even if you were previously Erics customer from Palmer, Ma. Eric left me with no way to get my vacuum cleaner fixed and then I found the one in West Hartford whom I love, they are familiar with many complaints about Eric! It's like day and night dealing with West Hartford. I highly recommend them and will tell you to run the other way when it comes to Eric, he has terrible customer service skills and he lies to his customers, I know, I was one!

These people are totally unethical. I had a split in my central vacuum hose and I called them to…read morerepair it. I live 45 minutes away from their business and they had somebody there to sell me a new unit before I hung up the phone, so I was very impressed with their response time because I'm sure you all know how hard it seems to get anybody to repair anything these days. The salesman told me that it would cost the same amount of money to repair the hose and vacuum head as it would to replace just the hose so I went ahead and replaced it the 25 year old assembly kit for $850. I wasn't feeling very well the day the installer came so when he was finished I didn't check the work and just paid him and signed off on it. The next day when my wife went to use the vacuum we found out that he had installed one of the outlets upside down and it didn't work so I called them back to have it fixed and they said they would call send someone right out to fix it. That was two months ago and they still haven't showed up! They will not return my calls and anytime I email them I just a generated email response saying that they will contact me. Obviously , they are not coming and I can't vacuum half of my house. I tried to dispute the charge with my credit card company, but because I had signed the receipt he's off the hook. I read on his website where he screwed somebody out of $9000 on a job too. I decided to leave my review there too so this wouldn't happen to someone else, but apparently they have fixed their website so that if you leave only one star it won't accept the review! If you count up the reviews you can do the math and that their 3.5 star rating doesn't add up to the 5 star reviews that you see. They have somehow eliminated all of their negative reviews. I'm physically unable to travel so I can't even go up to their store to even question them about this. Please stay away and don't let this happen to you.

We had a plumbed unit with hot and cold water for about 2 years in our office. We signed a 5-year…read morecontract. We had to move to a new location on 7/1 that didn't have plumbing so I reached out to Clearwater through their billing to request a buy-out quote on 4/30. I sent a follow-up email on 5/8. On 5/23, I received the buyout which was for the full value of the contract including the cost of maintenance and filter changes. I reached back out that day shocked as a small business that that was the cost. I received a response on 6/2 saying their product was proprietary and not similar to seemingly comparable products on line. We spoke on the phone around 6/6 and I explained the situation and asked if there was anything that could be done since there was no maintenance to do and we wouldn't be using any filters or other parts for the balance of the contract term. She said her manager was out and that she would talk to her and get back to me the next week. On 6/12 I sent an email asking for an update, then again on 6/24 and then 8/8 after we had completed the move. On 8/11, I got an email asking for a refresh on the situation. On 8/13, after some back and forth - I was offered the option of having plumbing installed in our new office to accommodate the machine, which was not possible. So, after 3.5 months of trying, the answer was that's what the contract says - you have to pay the entire amount to terminate and that there is nothing that could be done. We accepted that answer and decided to pay installments for the balance of the contract. On 9/12, I got an email from the billing partner inquiring about the change of address I notified them about on 4/30. On 9/24 our business owner had a change that required us to complete the buyout. I emailed the billing partner on 9/24. I sent a follow-up on 10/23 since I had received no response. On 10/29, I got a response from the billing partner saying that the there was a backlog of requests and hopefully I would hear back soon. On 11/5, I received the new offer. While we were at our old location, we had no issue with the unit. After researching costs for the move, we found many similar alternatives with lower costs, we paid approximately $3700 for a 5-year lease on the unit we had - which is on us for not doing our homework or understanding the terms of the contract. It was an expensive lesson learned given the move was unplanned. Read contracts carefully and understand what you signed up for - both in terms of cost and terms and conditions. We understand that Clearwater followed the contract - we just wish it had not been so slow and difficult to communicate with them and their billing partner.

Family owned and operated. Quality products with triple filters for no waste, no microplastics and…read more pure, clean water! Cold water, hot water, ambient, ice options also available for home or office.

Just received a service call from Zack! Very satisfied with his professional service. His attitude…read morewas above and beyond the norm. He explained our concerns and was very helpful in answering all our questions. If he worked for me I would strongly recommend him for "Employee of the Month"!

ZERO STARS - Culligan Windsor CT is the Worst Company I've Ever Dealt With…read more If I could give negative stars, I would. Culligan's Windsor, CT office is an absolute disgrace to customer service. My wife and I were both told--on two separate occasions--by the same unbelievably rude front desk woman that if we didn't like the fact our water wouldn't be delivered (which we pay for), we could just "come pick it up ourselves." Excuse me? We're paying you for delivery--not for sass and disrespect. Even worse, I canceled the service months ago and requested that they pick up their water cooler. They never showed. Never followed up. Then, out of the blue, they call to confirm a delivery I never asked for. It's like they're running this place with blindfolds and earmuffs. Now they're trying to tell me I owe $399? For what--ghost deliveries and ignored service calls? I even contacted corporate and was told it would be handled. Spoiler alert: it wasn't. The same nonsense continues. No one knows what they're doing, and no one seems to care. This isn't just bad service. It's disgusting. I've never been treated so poorly by a company in my life. At this point, I'm considering getting the media involved just to shed light on the circus act they're running over there. Avoid this company like a glass of dirty water. Trust me--you're better off carrying buckets from a mountain spring.

Good service. Came when they said they would but gouged me on price. For a pump that costs $479 in…read moreHome Depot, they charged me $2109 - telling me that I was getting a bargain. Be aware of their deceptive pricing policy.

From the owner: Bay State Pump Co. has served the Massachusetts for years. Throughout our history, our main goal…read morehas remained the same: to deliver quality, value and, most of all, service.