I did the self service dog wash this weekend and it was great. Service was friendly and helpful, very easy in and out. My dog gets nervous around other dogs and there's a lot of space between tubs and in aisles. I like that even if you're using the self serve dog washing service that groomers will still clip nails, without a specific appointment. We'll definitely be back. read more

Brought my little Yorkie here. The cut was amazing. At first I thought it was too short, but when I got her home and got a good look at her, I realized what a great job they did. So glad I have found this place in Capitol Hill. I so recommend it. read more

I would like to give a shout out to Jeff and team at Rex for the amazing care they give to Lucy and Murphy. In the world of Petco and mass production pet care....Rex stands out as true loving care of all creatures with four legs. I can't imagine anyone else taking care of our two love bugs. Jeff's team goes above and beyond to care for our beloved dogs. We are so grateful for Rex and the team. Thank you Jeff for your above and beyond good work!!! All four of us (Tom, Chadwick, Lucy and Murphy) would be lost without you!!!! read more

After reading the recent reviews on grooming here, I felt nervous about taking my dog to a place that had an impatient, frustrated groomer. I called the store and expressed my concern and they assured me that my dog would be well cared for and the women (I believe Nicole was her name??) grooming my dog was very patient, experienced and would be sweet to my dog . I felt assured by our conversation and was not disappointed when the haircut was complete and I picked up my dog. The groomer did a great job listening to my needs and my dog seemed very happy and not stressed at all. I attempt to groom my dog at home but will go back to this shop when the grooming becomes a tougher job than I can handle. Don't be thrown off by the recent reviews--there are always two sides to the story. read more

Great place. They always take great care of Jenga and she looks great when we get her back. They do a winter style cut for her and a summer style cut that we really like. I would definitely recommend this place. read more

We have a Shih Tzu who gets anxious when handled, especially at the groomers. It is always a worry finding the right groomer when moving to a new city/country. So glad we found Rex, their groomers have been wonderful! Will be back! read more

We had heard such god things and the first time we thought it was OK. Then there was an infection right after grooming. Then there was a razor burn. Then we went elsewhere and discovered it really does not have to be so traumatic. STEER CLEAR! The gift shop is great and the sinks for DIY are wonderful but do not have a doodle groomed there! read more

I had my dog Spunky groomed there and he looks great. Lolly is his groomer and he is glad to see here. The store is great, the owners are so nice. The shop is easy to find and in a great neighborhood to wait while he is groomed. They have a DIY but he and I prefer a groomer. read more

Oh, you mean Wrecks? We have been bringing our Bichon to these folks for more than a year, at least 10 visits. One would think that over the course of that relationship, a customer could expect some consistency and an understanding of the customer's preferences. Not the case. In fact, we just got our dog back yesterday after asking for a "touch up" to maintain his winter coat. We got back a shorn dog in a poodle-style cut who is now anxious and freezing. I have 4 possible ways of explaining the outcomes we have gotten from Rex: 1) They do not listen to their customers. * Case in point, this last haircut but also others before where his moustache was completely shaved off. 2) They do not care. * Anyone who would cut a bichon (which has hair not fur) this short during winter months does not care about that dog or its owners. He will be cold for weeks and it is going to be cold outside. How do we walk him and keep him warm on our floor at home? His behavior is frenetic and anxious. 3) They do not know what they are doing. * What I mean by this is that there is no regard for typical breed cuts. We have several times gotten a poodle-style cut for our bichon. Bichons cuts are generally longer, without puffy frills. Even if one disagrees with this, we are specific in our instructions, so this could go back to not listening to customers. * Also, we tend to find inconsistencies in the cut, like this time when there was a big chunk taken out of one section of his ear hair. Like a barber that took off a single sideburn. 4) They are lazy. * It is easier to just use a #4 razor everywhere on a dog rather than take the time and effort to do what the customer has requested. My barber would love to buzz cut me every time, rather than use scissors and do the job right. Of course, I would look ridiculous and fire the barber. Any one of these four explanations alone is reason enough to avoid Rex. Unfortunately, I suspect it is a combination of at least two of them, and maybe three. My guess is a combination of #1, #2 and #4. We are customers now leaving (for good) disappointed and angry with a cold and unhappy dog for our Thanksgiving holiday. Thanks Wrecks! read more

Terrible, terrible experience. Charged significantly higher than I was quoted, were rude, shaved off a large section of her feathers and overall did a sloppy low quality cut. I had been to Rex a few times for dog supplies. I found them knowledgeable helpful, so when I wanted to get my pup groomed I figured I would go there. I had a terrible experience. Their original quote was up to 80 dollars. I have been to several groomers that did wonderful jobs for considerably less money. Unfortunately after moving, Rex was the only convenient option in the area. I ended up making an appointment. I called a couple days later to confirm the price, and I was pleasantly surprised because the employee said he didn't know why I was told that price. He said it should be from 45-65 dollars, and emphasized that 65 was high and it would most likely be less. I dropped her off at the appointment and showed the groomer pictures of how I wanted her cut, a simple short cut that would be more manageable. She assured me she understood. When I showed up to pick up my pup they first told me that the groomer accidently shaved a section of my dogs underside feathers. They defended the mistake saying the groomer did not realize how short some of her underside was. Although I found it frustrating, I was understanding about it, mistakes happen. My dog was still in the back when they asked for my payment. It was 75, I began to mention the price I was told on the phone and they dismissed it. I did not press it, although I wish I had. Particularly after seeing my dog. While I was paying I heard my dog bark and commented that I recognized that bark. They curtly responded that she had been consistently barking the entire time. I have never gotten that feedback before, even from previous groomers. I have shown my dog in confirmation, agility, she has her canine good citizen and is a registered therapy dog. My point is I have done extensive training and found this behavior strange. After paying them 75 dollars for a simple grooming job, I did not appreciate the employee's snappy demeanor. Then they brought her out. Immediately I noticed the shaved section. It was much larger than they had described and looked terribly awkward. The cut was also nothing like I requested. I asked for short, simple, low maintenance. Her coat and feather were much longer than the pictures; I would still have to untangle my dogs fur daily. It was also clear that with the length, I would have to get her groomed much sooner than I wanted. I don't have 75 dollars to spend every few weeks. Overall the groomer did a bad job. The fur on the top of her head was long and wavy (it should be smooth), the whiskers were shaved poorly and there were many clipper marks. I had a friend (how has never even owned a dog) comment on the marks and all the "messy" places of her coat. I have no clue what groomer I will go to, but I will certainly not go to them. I just don't understand how they charge so highly for such low-grade grooming skills. read more

Injured my dog during grooming. She was in such pain she could not walk, would not eat and shivered constantly. I took her to my vet and Rex cherry-picked what they would pay on the bill (only a fraction). Rex would not even reimbursed me for the grooming. "She got groomed didn't she?" was their response. This was after having to chase the owners for 2 weeks to get a response. I've been going their for almost 2 years but never again. Stay away! read more

If I could give this establishment a zero, I would. I am so beyond disappointment and frankly disgusted by the services provided here. My 9 month old Schnauzer has visited Rex twice since my move to Seattle. The first time was a decent experience but unfortunately I cannot say the same thing about the second trip. Although the groomer was running a half-hour behind and did not call me when my dog was finished, that was the least of my concerns. When I picked up my pup from Rex I was shocked to find two large gashes on both of his ears. Due to being new to using a groomer, I didn't say anything in the moment. I took my little guy home and hoped that the cuts would feel/look better in the AM. With little surprise, they didn't. In fact they had become much, much worse. The left ear became completely swollen and tender to the touch while the right continued to bleed. When I called Rex to discuss this, the child who works the front desk barely listened to me before handing the phone to the supposed "owner". After describing what had happened to this man, I was told "well.. maybe you should like think about taking him to the vet." That was it. No apology, no advice on how that could have happened, nothing. Absolutely nothing. I did take this to my vet and luckily both ears are looking better now ( a month later) but he will have huge scars for the rest of his life because of Rex and their terrible groomers. My disgust is with the groomer who 1. Cut both of my dogs ears and didn't even take the time to apologize OR simply inform me and 2. the owner who was absolutely terrible on the phone. I have been making it by duty to tell every dog owner I know to stay away from this place and both of my vets are doing the same. Rex should be ashamed. Please do NOT take your dogs here. It's not worth it, it's not safe and so ridiculously rude. read more

The last time I took my dog in, I admit, he did have some matts in his hair. It was getting difficult to brush him at home, so I took him to the professionals. When I picked him up, the groomer told me that she had to shave him a little bit because of this matts, but as I was in a hurry, I didn't have time to look too closely. Plus, my dog had arrived at the groomers with a bandana, and they had put it back on him. When I got home and took his bandana off, I was SHOCKED to see that there was a huge ring of hair that was shaved off of him around his neck. There were also patches of big spots that were shaved off behind his legs, tummy, butt etc. The groomer did not even bother to be subtle with the shaving, everything was completely visible! It literally looked like those surgery shaves that dogs get, but this time it was all over his body! I was quite shocked that the groomer never called me to ask me about this, we had originally told her to just do a wash and a short trim. I mean really if I wanted him shaved - I could have shaved him myself... I called the shop to complain about this, but it wasn't until 3 days later that someone called me back. She was nice and sympathetic and said that yes the groomer should have called me before shaving him. She did offer to have him come back and try to fix the grooming, but I declined since the only way to fix this was to completely shave him... In any case, she did not offer anything else concrete and said "I just hope we can make it up to you somehow". That sounded more like a rhetorical question so I said that the way to make it up to me would be to give me a refund of some sort. She indicated that she would talk to the owners and get back to me, and I have not heard from her since. I have taken my dog to other groomers at the same or even worse matting condition, and they would ALWAYS ask me if I wanted to brush him out or cut it short. I have never had any other groomer just simply shave him. If the groomers had to do extra work that they didn't anticipate, they would always call me and ask or let me know. I definitely would not recommend the groomers at this shop if your dog requires brushing, it seems that their solution is to just shave! And this is not the first time that it's happened to me either! Other times, thankfully has been a bit more subtle. read more

My Tibetan terrier was mugged today at Rex! Worst cut in her 7 years across 3 states!!! I wondered how she was done in ~ an hour. Now I know, clearly just grabbed the clippers and shaved her down! She looks like some sort of mutant poodle. I asked whether Julio had clipped TTs before....answer in the affirmative. I asked for no more 1/4 in off and to leave her legs longer... He cut her like a poodle with barely 1/4 in LEFT, Clear NEVER done a TT before. Even her bottom was Notched out nearly an inch around. No groomer has even done that before. Completely crazy. And clearly uncomfortable for her; she has been scooting around on her butt all day, Unless you don't care how your dog's grooming ends up - do not go to REX. They may tell you the have experience. They may even ask you for input... And they will go ahead and do whatever anyway. Good thing the hair will grow. But it will take at least two months to get there. read more

My first time here and my last! I just picked up my dog from the groomers and as soon as they brought her out she was heading for the door... now I understand why. We get home and I notice blood next to her eye and all on the floor and blanket, but I have no idea where it is coming from. At first I thought, uhm did I spill something. Then I look and I see my dogs paw all bloody. Her nails were cut too short and bleeding!! I am so upset right now. How can a professional do this and not bother to tell me? I did not get any feedback from the staff regarding this. I mean I'm sure it started to bleed as soon as the groomer cut them and if we had stopped along the way home I would've noticed. I am really upset with myself that I didn't inspect her prior to leaving and that I left a tip, because not only did they cut her nails too short, her groom isn't that great either. She is completely traumatized and I feel awful! It's safe to say I will definitely not be back! read more

Been coming here for heavy duty grooming jobs on my Husky. What can I say? THE BEST SERVICE. Tomy is always on point with my pooch. Four years of grooming jobs and I've never been remotely disappointed. read more

I have been going to Rex for a few months whenever my dog is in need of a bath and nails trimmed. Each time it has taken about an hour. But yesterday when I showed up an hour after I dropped her off, they told me she had not been bathed yet and that she was being "prepped". When I asked what that meant they said she was waiting for the bath and they were busy. I said really?? Busy?? I had an appointment an HOUR ago and all this time she has been getting "prepped"?? I said forget the service and made then get my dog, who had been sitting around doing nothing for an hour. I figured I must owe something for the "prep" and offered to pay but they said they hadn't done any services on her yet. OMG again, we had an appointment and she was waiting an hour being prepped for a bath. Wrong. I will never use them again. read more

Great inventory! This is a welcome addition to Capitol Hill.

Walked in for a self serve bath. It started on the wrong foot with the front desk dog snapping at us. We were promptly directed to the wash area, but the guy explaining how things worked appeared rushed/ impatient and a bit annoyed when I asked to repeat some details. The bathtubs themselves are nice, but there is a ramp going up and down (versus stairs) and my dog had a hard time going up and fell down hard on the cement floor going down the ramp. I witnessed another dog fall down and whimper going down the ramp as well. It's unclear what brand/ type of shampoo/ conditioner they are offering outside of the scent description, it all comes mixed with the water. Nice clean towel to dry your dog though. No treats available or finishing spray, no little extras. Probably will not be back. read more

I started taking my dogs to Rex right after they opened. My standard poodle gets a bit nuts when she is groomed - she really doesn't like her feet fooled with. The place I used to take her charged extra because she was so difficult (not that I blame them) and she would try to take off down the street when she realized we were heading in there. I'd also been to Pet Smart in several locations but none was close by. The people at Rex are terrific with her. She still shakes when we go in, and tries to hide behind their counter. But they do a great job with her, they ar SO nice to both me and her, and she isn't nearly as traumatized as she used to be. And they are cheaper than any of the other places we've been, including Pet Smart. I like the people, the ambiance and the job they do. read more

My wife and I sometimes take her father's dog for a weekend, and we like to get him spiffed up when we do. He doesn't get groomed too often, so snarls are a definite thing. Rex did an outstanding job with him. They gave him a snazzy 'do and took care of all the snarls - even the ones between the toes! And they were fast. I dropped him off at 9:00; I got a text that he was ready at 10:12. We'll be back. read more

Loved it! New business. Stopped in today to give the dog that hates baths, a bath. They have a great setup and it's easy to get the job done, and our dog didn't mind it at all. They have a great selection of stuff and a friendly, enthusiastic staff. Great addition to the neighborhood. I hope they do well. read more

Such lovely customer service! Nice store, cool products but the staff was the best. We had a great conversation with the two young men who work there, even if we didnt buy anything. They were very nice to us! Check it out. Whats cool is they have self wash in the back, nice if you dont want to mess up your bath with fur. They clean it up for you too! read more

I have a giant mastiff and groomers can be a little fearful when they see her coming. There is a groomer there named Blake that is an animal whisperer. He also does special things like nail decals (seahawk nails!), airbrush tattoo's, custom dye jobs, etc. I've never had an issue here and have my dog in here once a month. You can request higher end shampoo's that really make the service last longer. And they do doggie facials that aren't ridiculously priced. I have to have my dogs nails dremeled as opposed to just clipping them, and they do that here. Great customer service, great groomer, will continue to go here. read more

Used to love Rex -- but can never get in for an appointment depsite e-mailing and calling week's in advance.

I've taken our dog to Rex for full services washes every month for over a year now and have nothing but good things to say about their services and staff. Very convenient and responsive to schedule service with them via email and great location on the hill. read more

Robin did a great job grooming my dog. Lots of good dog stuff too. My first time there and I will definitely go back.

These guys were able to give my grouchy cat an adorable lion cut and got rid of her terrible mats. She's walking around the house purring and seems so much happier. Rex was pretty quick (it took a couple of hours because there were some dogs ahead in line) and really reasonably priced. read more

I am thrilled with Rex. I've taken my cocker spaniel doxie mix twice and have been thrilled. The whole experience from making an appointment, to dropping him off, and picking up was fabulous. The store is spotless, employees are super friendly, and best of all your dog comes out with the CUTEST bandana (im a sucker for a cute accessory). My dog came out smelling and looking great plus he wasnt traumatized at all which happened at the last place I took him to. They also have a great selection of toys and treats. Highly recommend to anyone looking for a safe, clean, and reliable groomer. read more

Love, love, love the self-service dog wash with nail trimming. Fabulous dog washing facility. They've also groomed our two terriers, and they looked great! Turns out they also do hand stripping for terrier coats at reasonable prices. Helpful, highly-trained friendly staff and a retail boutique in front with great selection of foods, treats, toys, and supplies. Take your dog here now. read more

Absolutely the best place for you're furry friend. Took my Granddog , Waffles, to Rex today.Thank u , she's beautiful! And thank u Anthony ! You were awesome.The whole experience was great. Thanks to the staff u will see my precious girl in 6 weeks. Thank you, Waffles Grandma read more

Great place. We take our 13-year old dog there for self-washes. Rex is clean, the staff helpful and friendly and the cost reasonable. Plus, although Rex is located in crowded Capitol Hill, we always find a place to park. We live in QA, so we have to drive to Rex, but it's a drive we're happy to make. read more

I brought my two small dogs into Rex for a groom, which I normally do at Petco, but I thought I would give a local business a try. It wasn't the worst experience ever, but the groom was very sloppy. Usually when I take my dogs in for a groom they come out looking like they are ready for an AKC dog show. This time, patches of hair were shorter in some places, my smallest dog had a knick behind her ear as well as a huge patch of noticeably shorter hair (albeit she did have some matting, so this may not have been avoidable.) It just seemed rushed. All in all, the staff was professional, the groom itself was not. read more

I am torn, as I was about to write a really glowing review. However, I have just read John's review, which is what happened to our dog on the coldest day of the year in Seattle, 2 weeks ago. This concerns me as far as consistency and patterns. We have had good experiences up until this last one. We brought our dog in, a lab-retriever mix, to get her regular hair cut, a cut in which we confirmed with the front desk days before--they have it on file-- and the groomer, Julio, the day of. When my fiance went to pick her up, he was confronted with a completely different dog. The groomer had shaved her 2 inch coat down to 1/2 inch for "summer cut," with strange shave marks in places. He left some hair on her head, like monk's cap... We were confounded. I went in the next day at the owner's request, to speak with them, and they were just as surprised, apologetic, and did the best they could do to make her look a bit less bizarre. They also voided the transaction, as we did not, nor would ever, shave our dog, summer or not. I find it poor form that Julio, the groomer, did not come out to talk to me about what had happened, as I was not reactionary. I have, respectfully, asked that he never groom my dog again. I am very happy with the other groomers who have groomed her, especially Jessica who I know from Bark in Style. Jared who works the front desk is very helpful and understanding. Overall, except for this incident we are happy, although we are hesitant after hearing some similar reviews. Can't get worse than shaving our dog again, so we will take her back... when her hair comes back ;) read more

We have been going to Rex for a long time. My fox terrier can be difficult, and has some bathroom issues that make it harder to groom him at times. I called and couldn't get in one day, so I decided to take my chances somewhere else. BIG mistake. They shaved his hair in spots left it open in spots, and called me and told me they couldn't continue, he was going to the bathroom. I called Rex and they said bring him in we'll take care of it. I was so upset seeing Wesley looking like this. Sarah came out when I got to Rex and was so sweet and said we can fix him up, don't worry, he'll be fine. She couldn't believe what they had done. We picked him up when they were finished and she said there had been not been one accident that he was perfect and sweet. She made me feel like a million bucks not only in taking care of him, but also making me feel like he was a normal dog. I will continue to go back to Sarah and so thankful she cared for him while grooming him. read more