The Lash Factory has been my go-to spot for brows for many years! The artists all do an outstanding…read morejob, and they are very friendly! It makes appointments more fun and personalized. The shaping they do is excellent and I always appreciate their thoughtful recommendations.

I'm obsessed with their Lash Lift service!! I've gotten quite a few lash lifts over the years from…read moresalons, but none compare to The Lash Factory's. My whole experience was amazing staff to finish. I booked with the owner Kristen & she is fantastic. So accommodating and helpful, she will explain everything to you so that you feel comfortable. After the Lash Lift service was complete I received a special after care package containing Lash Care Serum & Lash Brushes with some info. I also received a loyalty card & they do birthday discounts! After the service was done a few weeks later I was even contacted by The Lash Factory to see how my Lash Lift was! I love this detail because it shows that they care and want to make sure you were satisfied with your experience even after they already got paid for the service. Those little details are what separates this business from other Lash businesses I have gone to in the past. They really go above and beyond - and show that they truly care. Highly recommend if you enjoy being pampered and love to be treated with a 5-Star customer service experience.

Luchiana was my stylist! Not only did she do an incredible job on my hair but she was also very…read morehospitable and attentive. She helped me find a shade best suited for my skin tone. I'm also very happy with how she did the trimming. My hair has never had as much volume as it does now. Will definitely be back again!

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

My tweenager loves coming here, ladies here do a great job, they're very welcoming and talented…read morePlace is clean and comfortable Great selection of products Knowledgeable staff provides good information and advice Definitely bringing my tweenager back when she needs to be pampered

I have now had (3) waxing sessions there for (2) differences services with (2) different…read moreestheticians. I had a good experience each time. Chelsea did a great job waxing my eyebrows. The shaping was better than other places I have tried and she actually measured my brows/face to keep the ratios right. Wax was a little too hot on one strip during bikini wax but irritation was gone after a day. FYI be prepared to take your shoes off. I didn't know my first time when I went so I wore flip flops. I just don't like my bare feet on the wood floors so now I remember to wear socks.

Ok, so this needs to be updated but i can't go above 5 stars. This new location is beyond amazing!…read more I originally came here after moving back from Chicago and then moving to Los Angeles (Beverly Hills). I fly home to Syracuse to see Ashley. I'm not kidding. I schedule my vacations around it. The thing is.. over those 8 years my life took some massive downs (some ups) - Ashley became one of the most true and honest people in my life. My cancer treatment started and I decided to cut my hair short - and she did that cut for me (free). My mom died and she reached out and said "come relax and get your hair done - you'll need it before the services" That's someone who truly cares (again didn't charge was just being a good person). She has become a trusted friend, and honestly my hair has never looked better. I cheated on her recently my (ex) doesn't understand how hair works and how it's a part of you (no fault he is almost bald). Ashley did my hair yesterday and we went for a pride theme! OMG. It's insane! This is magazine ready and I'm no supermodel! Marisa's is a creative space where all are included! I've met Marisa maybe 2x and she's a delight!

This review pertains only to my experience with Karin Jean's Total Body Waxing, located inside…read moreMarisa's. Karin Jean has been my waxer for at least 7 years. Before I found her on a whim during my sophmore year of college, I typically got my eyebrows waxed at various nail salons. Unfortunately, I have very sensitive skin and those experiences rarely ended well. Karin's room is cozy and eclectic, which mirrors her personality. During the appointment, she usually has good music playing in the background. She is meticulous and takes her time, which leads to great results. I wouldn't see anyone else for waxing services!

My first experience was a good one, I thought I had found my new salon. But then...I made an…read moreappointment for my second visit, arrived on time, and she was finishing another client. No problem, I waited for her to finish, about 10 minutes past my appointment time. But then she moved on to another client getting a pedicure. I don't understand why establishments make appointments but then don't keep them. I thought this salon was going to be different from most, but I guess not.

I recently had a deluxe pedicure and gel manicure at La Queen. This is a very "high end" nail…read moresalon. Everything from the massage chair to the display of 1,000 nail colors and finishes is top shelf. I've had 2 gel manicures before this which were very nice though the polish started to chip off on this last one after one week, previous experience at other salons has consistently been no chips for 2+ weeks. 20% off pricing is a big plus. My pedicure was not a positive experience. It was a cold day in January, and my feet were ice cold, but instead of warming my feet up and softening my nails in the foot bath, the technician immediately started to cut my toe nails...which really hurt! I told her I wanted to warm my feet up and started to put them in the bath, she pulled them back out! I also have ingrown toenails, so the painful trimming made me yell "Ow!" Loudly! The nail tech then tried to be somewhat gentle- the final result was that my toenails hardly got trimmed. She did give me a very nice foot and leg massage. However, I do not plan to return.

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

Haven't heard back after sending email but I guess picking up the phone still works. I'll try that…read morenext. Heard great things about their skills.

My first time coming here - Vy was so nice and very gentle with the tools! She did a builder gel…read moreremoval for me (from a different salon) and then a regular gel polish. My cuticles look so much better and the polish is perfect. Will be coming back!

I'd rate this place a 10/10. My girl Tracy is awesome. I have been with her since I was 16. I'm 25…read morenow and trust her with all the designs. The atmosphere is great and the workers are very kind and welcoming to everyone who walks in the door. Glamour offers all sorts of services like 3D nail art, brows, facials, etc. :)

I came in for a waxing service! She was super friendly and welcoming, and made me feel comfortable…read moreright away. Pricing is affordable, service is great. I would recommend this place, and will most likely come again. :)

From the owner: Refresh Skincare is a luxury spa located in the heart of Syracuse, NY. We are a black woman owned…read morebusiness who wants to bring peace and glowing skin in everybody's life. Our goal is too targets to make your true beauty glow. We focus on the study of black skincare being that our owner saw the lack of black skincare in spas and wanted to bring a change to her community. We also provide wax and lash services.

Andrew was amazing. We did quite a bit of filler and he was consistently checking in with me. It…read morewas better than not being in pain, I was actually comfortable! He kept the mood light while focusing totally on the job. I have never been happier with a cosmetic outcome. Thank you Andrew!

Dr. Baum & Liz are truly AMAZING. I received a breast…read morereduction on St. Patty's day performed by Dr. Baum. I am now in my 1st week of recovery and have experienced " NO PAIN AT ALL" I absolutely "love" my new breast's. Dr Baum is a genuine reconstuctive surgeon artist. Thank you so very much CNY RECONSTRUCTIVE SURGERY. Thank you to the professional, pleasant, fantastic staff and a huge shout out to Liz who is always so inspiring. Thank you from the bottom of my heartĺ​