Mom's 35+ year boots (hand-me-downs) needed new heels and I got them back quickly, with great heels…read moreand a new shine! I will be back and have already recommended to friends; great value.

Referred from a friend to take my husbands boots here, so glad that I did. Worth every penny and…read moremy husband is very satisfied. We will be going back there for future repairs. Highly recommend.

Location is closed even though it says it's open on yelp and Google Maps. Called owner and while he…read morewas sweet, was incompetent.

Check hours before you go! You'll pay with cash or check…read more Generations of cobblers in his family preceded David Abraham in the shoe repair business here in Austin. In 1981, David borrowed $1,000 and put out a shingle of his own when he bought the shop from his uncle... years before the Austin Shoe Hospital even opened. At one point his shop on Congress and 5th was over 3,000 sq ft. And he had a second shop, too. He's since sold both shops and most of his equipment but he still repairs shoes (especially boots!) for a few hours each week. This man represents the old Austin that I loved so much. Kind, hard working and fair. And he does beautiful work.

I received some chelsea work boots for my birthday and there was something digging into my heel on…read morethe right foot that didn't feel right but not like it was a break-in problem but rather an anomaly in that boot. I was greeted and helped by Jaden and I have to say that it was the best customer service experience I've had in a while. He helped me with an exchange and gave me time to walk around in the boots and make sure they were just right. We chatted about other boot options and he was very knowledgeable and pleasant to chat with. I picked up a couple of accessories and will certainly be back for my next pair at this store.

Esai was awesome and super knowledgeable. My boot that Iove was discontinued and he pointed me in…read morethe right direction for a new one. Thanks dude

Thanks so much for this small repair. Honestly my shoes feel brand new. I just needed a couple of…read moreholes punched into my new Birkenstocks. They've become really pricey over the years, so my regular hole punch method wouldn't work. Ice pick and flame usually does the trick. However after paying over $100. I wasn't brave enough to ice pick them. I handed them over to this nice gentlemen ( sorry I rolled in right before closing) and presto 4 new holes that look like they belong there. My shoes feel devine. Thank you so much.

They don't polish shoes very well. I have come here twice now and each time I noticed multiple…read moreerrors and sloppy work. They are friendly, but friendly does not mean eager to do what's best for the customer. People who go to get their shoes cleaned, pay attention to detail, the details matter. Prices can get a little high as well, considering they don't clean the shoe laces.

This was my first and last time going to this place I was very disappointed with the quality of…read moreservice I had them clean 14 shirts . Despite paying over $100 for dry cleaning, all the collars are still dirty.

Let's see I drop off my dry cleaning and it is returned promptly sometimes even on the same day…read more Never an issue with the care of our garments or the quality of their services. So why go to this JBC and not the JBC that is closer to mi casa? The high level of Customer Service at this locale is the differentiator. The manager, Ms. Emily is the reason we patronize this locale. Ms. Emily always brings her A-game. You are always greeted with a smile and most importantly she is a very competent manager. If you enjoy being treated like a VIP then this JBC location is the one for you!

The gentlemen at the establishment was courteous and very knowledgeable. The service was prompt and…read moremy honeys' boots look brand new. He was pleased with how they were cleaned and treated. We will be going back. The price was very affordable also.

John is the best in the city. Really nice guy who goes above and beyond. Highly recommend giving…read morehim a call.

If you can judge a laundry service based on stain fighting power alone, then Reid's is 5 stars all…read morethe way. Just the other day, they eliminated unsightly scuff marks and even brightened my white summer Ralph Lauren Purple Label pants that I adore. Sweat stains on a black shirt? Sunscreen on a white collar? Not a problem. Reid's has successfully removed buffalo wing sauce on my white dress shirt. Twice. They truly are the stain fighting masters. Your order will usually be ready in two days. If you insist on next day service, they'll go ahead and do it for you. Reid's is a little more expensive than their competition, but certainly not the priciest. I avoid cut rate cleaners and their hit or miss service. You get what you pay for, so for a little extra I can sleep at night knowing they aren't going to destroy my clothing. I still utilize Parkcrest for extreme specialty items, such as my suits or shirts with intricate bead work (Yes, I know, I own shirts with intricate bead work). I used to go by the old maxim that if it had an Italian label, it went to Parkcrest. But since Reid's has never botched a dry cleaning job, my Gucci and Armani have found their way to Reid's and been brought home safely. The service is always friendly and professional, and the store is always clean. Reid's is also a great resource for minor alterations such as replacing the snaps, pant hooks, or buttons. There may be a minor charge, but when you're like me and couldn't mend clothing even with a gun pointed to your head, it's no big deal. If you have as much stuff laundered and dry cleaned as I do, it'd be wise to use their sticker book. If you fill it up after a while, you can turn it in for $5 off your order. Doesn't sound like much, but hey--that's a cocktail or appetizer at Happy Hour, right? If anything should go wrong (which it probably won't), there are business cards up front for both the manager and the owner, Doyle Reid. Seeing as they probably never want to hear from you, I assume they strive hard at the grassroots level not to screw up to begin with. But it's nice to know they're available. Posted inside is their Top Ten List as to why one should use Reid's. It's accurate, and pretty much sums all this up. 5 stars for flawless results.

Im sure they do good work and are conveniently located.. But, they are just not very nice…read more. Customer service is a big deal in this day and age and they just miss the boat with that on the regular..

I picked up my shoes from Austin Shoe hospital. The broken heel was repaired and new soles…read moreinstalled. There was a small amount of glue residue left on the heel. The cost to repair to repair the shoes and sole installation was $120 (a bit pricey). It was one of my favorite pairs of shoes to wear. So I sucked it up and kept it moving.

Sad to say that my good experiences of a decade ago didn't match the experience I had this week. A…read morefriend dropped off my Tumi suitcase to be repaired and was told by the young man working that they would repair the broken zipper and also replace a missing zipper pull. I picked up the suitcase without examining it closely and when I got home I realized the zipper pull was still missing. I took it back across town and the older man working this time told me that it wasn't part of the repair and that I would have to pay an additional $30 (on top of the $125 already paid) to have this tiny piece of hardware replaced. Worse, he didn't let me finish one sentence in the entire conversation. He interrupted me repeatedly, told me my experience was not what happened, and tried to mansplain to me that Tumi would not have repaired the suitcase (which they would have--we took it there first, but it would have taken longer). He was extremely rude, there was not one moment that he treated me with anything but disdain and disrespect, and I will never return to this location.