After reading my previous review, Tricia got in touch with me and asked me to give her a second chance. After discussing at length what she thought went wrong, she made a plan to use different waxes and to have my hair length be right between 1/4"-1/2".
When I went into the spa, I was apprehensive (and a bit annoyed by their parking situation - 1/3 of their parking lot was taken over by the construction being done next door), but Tricia warmly greeted me which put me at ease. She was hugely apologetic and made it a point to explain to me what she had changed about her procedures since reading my review.
We went back and the underarm waxing was great. I never thought that I would refer to having hair pulled from a sensitive part of my body as "great", but Tricia was so gentle that I began to doze off while she worked. Afterwards, she carefully examined my skin to make the best after care plan. She noticed a small red patch (that I couldn't see even when I tried to look in the mirror for it) so put on a few soothing lotions. Afterwards, no redness, no skin tears, and even now two weeks later no ingrown hairs.
The only reason that I couldn't give her 5* was because of her front desk staff. I had issues with misinformation from them the first time. When I called to try to understand what happened the first waxing, they were less than helpful. Then when I was coming in for the most recent waxing, I asked if they had any suggestions on where to park (due to 1/3 of their lot being taken over by construction) to have them tell me to look around and find a spot. While still on the phone with them a woman came to my car window, didn't introduce herself, and told me to park in the spots marked specifically for the pizza shop. It wasn't until I relayed this to the front desk staff that they informed me that it was the owner yelling at me.
I would have no hesitation to go back to Tricia for any waxing services from here on out.
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Today I had a bikini wax and underarm waxing done by Trish. I have received dozens of waxings before so felt like I knew what I was in for.
When I called to schedule the appointment, I scheduled a Brazilian and underarm wax. I asked if there was anything I needed to know or do before my appointment. I was told "Do not shave or Nair or do anything to the areas to be waxed." I began asking if I should trim my hair to a specific length and was cut off and told "Do not cut it. She needs a good length of hair to let the wax adhere."
Upon arriving I was notified that Trish doesn't do Brazilians and only does bikini waxing. Not what I wanted but I figured I would make the best of it. While waiting, I overheard the woman on the phone tell a client that the hair should be between 1/4" and 1/2" for waxing. Knowing my hair was longer than that, I addressed the matter first thing with Trish. She informed me that she wasn't allowed to cut/trim the hair down and proceeded to do a test patch on my underarm. She was pleased with how it came off and waxed my bikini line and underarms. While it was more painful than what I am accustomed to, I assumed it was because of the extra hair length. Once she finished she handed me a sample of a product to calm down inflammation. I assumed she did this for everyone. I paid then continued on with my day.
When I arrived home 6 hours later, the skin was still painful so I checked it out in the mirror. I have bruising and marks that look like hickeys. If this was going to be the result of waxing hair longer than 1/2", I wish Trish would have informed me. read more