Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

Happy with our new kitchen. Lilly and Steve were wonderful to work with and were very patient and…read moreresponsive. Thank you Midstate!

Great staff,friendly,knowledgeable, helpful,most importantly they take great care to insure the…read moredetails are correct

Long overdue update to my review. After the work E&L did on our kitchen and more, we had them back…read moreto redo our bathroom. It needed to get completely renovated since the peeling shower panels and broken tiles led to rotten boards beneath. We picked the general floor color and asked for white subway tiles with a splash of color and let them decide the rest - and LOVED what they came up with! Our whole bathroom went from being a source of constant anxiety (feeling the floor sink beneath you as you step is always worrisome) to a great little space made for easy living. THANK YOU!!! Knowing that it looks great but more importantly is a safe space to enter again is a real relief.

I highly recommend E & L Cabinets. After contacting them, Luis came to take measurements for the…read moreestimation and he provided multiple options. Once the cabinets were ready, the installation was quick and clean. I'm really glad with his suggestion as the end result turns out amazing. 100% recommendable.

A great find in a small town on its main street (US route 20). Customer service was very good, and…read moreservice representatives were attentive and knowledgeable. Pricing to quality ratio exceeded expectations we had going into the facility. Pleased with appliances purchased and after sales customer service.

Brown's is the best! We've used them a few times now and not only do they match Big Box store…read moreprices, but their customer service is top-notch! Also, there's no hidden costs when it comes to installation and I prefer to support local businesses over the large electronic chain stores. I highly recommend Browns!

This place is really neat. Expensive. I don't know that I can afford to buy anything here (but…read morethen, I'm poor these days so don't go buy me). But really neat. It's got a lot of "shabby chic" reproduction stuff mixed in with lots of new candles, bath stuff, kitchen items etc. If housewares could be gourmet, then these are gourmet housewares. That said, I would wander through here forever and if I had the money, I'd certainly buy stuff. I say, stop in for sure if you're in town. It's worth the visit even if you don't buy. (Although I'm sure they'd like it if you did.) They also have a website where they sell a lot of their stuff. I took a bunch of pictures while I was there, which I will post soon.

The store has very unique, farmhouse style items That I…read morefound very well made, however, The mother-daughter owners are very rude and unfriendly! I bought a chair that was on sale for $899, lovely chair... no one offered to help transport to my SUV! Just took my credit card and gave me a receipt and walked away! They have their loyal shoppers and this may be all they need and/or care about..but if I were them, I'd think about all those shoppers who walk out because of their rudeness!