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Washington, DC, DC

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Revel Apartments

1.8 (13 reviews)
Open • 10:00 am - 6:00 pm

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"Manager"-didn't  help for 2 hours while we were stuck outside on hold w/ "customer service." Should be fired-
Amanda C.

Stay anyplace but the misnamed "Global Luxury Suites @ Revel." IF you have a problem and IF you can reach someone on their phone line (no one present at property), they will disregard you to their complete convenience. For example, we arrived at our room and it was a disaster - sheets dirty, towels wet and even hanging on the light fixtures, crud lining sinks... and this was at 11p. After nearly an hour on the phone we were moved to another room. Nothing more said. The next day, Revel starts calling and texting and telling us to move although we 1) were at work, 2) they offered neither apology nor compensation for our hassles and time and, 3) provided no notice nor assistance (we traveled with our two dogs). Their answer? We get back from meetings and are locked out with our pets inside for over 2 hours! They said we were "privileged" to have been given a higher rate room for the night we arrived and it was their error not cleaning!? That higher rate meant nothing - just an additional bed which we didn't need.... We spent 2 hours trying to access our room and then another 2 hours trying to reconcile all the other issues like our codes for another apartment and packing and moving - which was complicated since we had unpacked and bought groceries, etc. Revel always has problems - their Latch app doesn't work, no one at building will help, apartments have damage not addressed like broken lamps and holes in walls. The rude and insulting (lack of) customer service in light of their mistakes is beyond. They deserve 0 stars. Avoid them.

Beer Garden
Chiquita E.

The location is where everything relevant to my lifestyle takes place. The concierge staff were friendly as well as welcoming. I didn't get names but the tall,dark complexion, slim gentleman that admired my white sunglasses was unbelievably polite. You never know the storm people go through and on that day, I had encountered the darkest point of my life. His kind greeting and smile gave me something to look forward to. Check in was super easy The room. Ehhhhh!!!! So the heat didn't work for the first three days out of a five or six day stay. My anemia kicked my tail on these days. I was not provided any additional linen after specifically requesting it on day 3 of my stay. I ended up going to the store to purchase detergent to wash the linens that I had already used. I was under the impression that hotel stays came with housekeeping at no additional cost but that was not the case. I was given linens after I had already washed, dried and folded the old ones. Two towels and no wash cloths. Go figure!! On May 5, 2024 I was reunited with my twin boys and decided to extend my stay so that we could spend time together. They loved everything about the location and room. I mean everything! There was an annoying knocking in the ceiling that started around 2 am and went on to 6am daily. Whenever I turned the water on for a shower, the utility closet made a whistling noise, which was nerve wracking. I had reported the issue and was told that maintenance would be out one day before I was to checkout. I'm all for paving the way, but how does that benefit me? I went out onto the courtyard in hopes of using the fireplace for ambiance and nice photos. That didn't go as planned because it didn't work. I laid on the seating for a while and noticed that bugs were crawling on me and a friend. If management checks the camera they'd see, me stripping down to my undies and throwing my clothes away as they were covered in worms. The pictures show dry grounds and wet grounds. I now have a rash on my face and I'm not sure if it's from the linen or the bugs... Update: 5/16/2024 Management reached out and asked that I reach out to discuss compensation. I did and I've yet to receive a refund Update: 5/23/2024 I called this location hoping to rectify previous issues before I went to look for another booking for May 23-28, 2024. I'll have the twins and their 10th birthday is on Monday and this is where they want to be. They'd like to visit Bowlero again as they did during their last stay, However we need to discuss the $894.96 charge for May 2-5, 2024 and the $792.17 charges for May 5-7, 2024. I'm awaiting a call and partial refund from both stays and that's just me being fair. Update: June 10, 2024 With all the problems I had, I received a text saying no compensation will be rewarded. I highly doubt that whoever sent that text has a functioning brain!!

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1 year ago

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2 months ago

It's not what I paid for: $285 per night! I reserved Global Luxury Suites on Capitol Hill and they put me at Revel in NoMa

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JW Marriott Washington, DC

JW Marriott Washington, DC

(501 reviews)

$$$

The JW Marriott is very close to the National Mall, with views of the Washington Monument!…read more The lobby is grand with a large staircase leading to the downstairs event space and conference rooms. Karma at the reception counter was very warm and welcoming. On the opposite end of the lobby are spaces to sit down and do work, or hang out! There's high top tables and cushion chairs, as well as ports to charge your devices. There is an executive lounge here- the breakfast options were fairly standard (scrambled eggs, sausage, smoke salmon, fresh fruit, cheese, yogurt, bread, bagels, muffins, juice, coffee, tea). It is a bummer that there's no lounge access on the weekend outside of breakfast. Gym is medium-sized, has fruit, and a sauna.

This hotel is a whole vibe. The staff made me feel like a regular from the second I walked…read morein--warm, welcoming, and zero snobby energy. The room was spotless, the turndown service was a nice flex, and everything felt polished. The location is clutch--walkable to fun spots and everywhere we needed to be for work. The key-card elevators are sleek, high-tech, and super secure. The restaurant and bar had great energy, and the food hit, but $24 for a drink is unhinged. Overall, a stylish, safe, and seriously fun stay. More details from my review on Google: Rooms: The rooms were exceptionally clean, comfortable, and well maintained. The turndown service was a lovely touch, and everything in the room was perfect throughout my stay. Safety: The hotel elevators felt extremely secure and high-tech. Guests must use a key card to access certain levels and floors, which added an extra layer of safety and peace of mind. It's a great security feature and made me feel very comfortable during our stay. Walkability: The hotel is conveniently located within walking distance of plenty of things to do, as well as the locations I needed to access for work. The location made my stay easy and convenient. Food & drinks: The hotel restaurant and bar had a nice atmosphere, and the food was good, but everything felt extremely overpriced. Charging $24 for one drink is absurd. I enjoyed the experience overall, but the prices make it difficult to recommend. Noteworthy details: From the moment I arrived, I was treated like a regular. The staff made me feel genuinely welcome and at home-never like an outsider in an exclusive club. Their warm, down-to-earth hospitality made the experience truly special.

Hotel Washington - Relaxing and waiting room

Hotel Washington

(696 reviews)

$$$

(Please note I am writing this before the end of my stay)…read more A tale of two cities: My significant other and I are on a bit of a journey up the east coast and we have been blessed to stay in some stunning locations. This review is written on the piggy back of staying in a wonderful location in Asheville. On paper we had a similar experience; greeted warmly by the valet, then again by the concierge. We also have the similar warm plush robes waiting in the room with a welcome note (it's our anniversary). Both locations also boast the roof top bar. In Asheville I sat and drank prosecco and watched the moon rise and then respectively the sun rise over the city. This is where the Hotel Washington takes the turn and as the reader I suggest you ask "what is the experience I am looking for?" The hotel Washington has a beautiful bar with great team members but it is very difficult to see the monuments. There are artificial flowers and pretty lights to give you a spot for lovely photos (of the artificial flowers) and probably look lovely if you're a content creator on social media. But the bar that overlooks the Washington monument has pink lights that reflect off the windows preventing you from actually looking at the monument. In the morning I walked to get a coffee and returned hoping to sit upstairs and watch the sunrise over the city. Nope! "For security purposes" the roof is locked until 4pm. The 4 stars instead of 5 is there is a very heavy perfume in the hotel lobby. It is very heavy and does not seem to have a purpose other than to "not smell of people or outside". This hotel is lovely! The room is comfortable and offers the lavish elegance of a luxury hotel. But the feel this hotel seems to be aiming for is more of a night club and spot for content creators rather than a beautiful building overlooking the amazing history of our country. When booking please consider what you are hoping to get from your experience!

We came to have dinner one night and had such an amazing time…read more Very beautiful inside and great service. We had one employee who really stood out to us. His name is Sam and he was so patient with us and took so many photos for us. We really had the best conversation with him. He gave us the history of the hotel as well as recommendations for other places around the city Whenever we needed anything he was right there and beyond accommodating. We will definitely be back and will make a point to ask for him next time. It's pretty rare now to get a server who is hard at work but also will stop and take the time to answer your questions and make genuine conversation.

Waldorf Astoria Washington DC - Exterior

Waldorf Astoria Washington DC

(157 reviews)

$$$

Federal Triangle

This was my second stay at the Waldorf Astoria Washington, D.C., and once again, it was a wonderful…read moreexperience. I returned to celebrate a special milestone, and the hotel made the occasion even more memorable with a thoughtful complimentary bottle of champagne. The property is absolutely stunning, blending historic grandeur with modern luxury. From the breathtaking architecture to the elegant interiors, the hotel exudes timeless sophistication. The bar was a highlight of our stay, offering a beautiful atmosphere and expertly crafted cocktails. We also enjoyed breakfast, which was pleasant and satisfying, although not particularly memorable. The hotel's location is fantastic, with convenient access to many of Washington, D.C.'s attractions. Overall, the Waldorf Astoria continues to impress with its elegance, hospitality, and attention to detail. It remains one of my favorite places to stay in D.C., and I look forward to returning!

Had afternoon tea in Peacock Alley of Waldorf Astoria DC. Absolutely gorgeous; the architecture and…read moredecoration. Cherry blossom tree/decor! Live harpist! Service was excellent. Complimentary champagne (Veuve cliquot yellow label) was provided. You get to select one tea and each person gets their own pot. - Picked cherry blossom green tea; enjoyed the floral taste. There was a variety of savory and sweet bites. - My top savory ones: crab beignet & chicken cherryaki - unique/delicious - confit duck was ok, brisket corn roll was my least favorite - Scones: liked the black sesame caramel more than lychee rose (can eat without any jam or curd) - the black sesame scone paired well with the cherry blossom jam/Devonshire cream/yuzu mint curd - Sweets: faves were yuzu strawberry tea cake, hojicha cherry opera torte, & Sakura rice shortbread - matcha tartremet & Sakura yokan were ok The snacks were super filling! Left the hotel feeling super full. I hope to experience another afternoon tea at the Waldorf Astoria!

The Hay-Adams - Executive Studio room

The Hay-Adams

(179 reviews)

$$$

Downtown

I went to The Hay Adams for their unique "Be Gin the Evening" event, which opens the normally…read moreprivate Top of the Hay to the public for a limited number of dates and times. If you have the opportunity to catch one of these evenings, it is absolutely worth the effort. I arrived early and stopped at Off the Record for a drink before heading upstairs. The bartender mentioned that this event also helps provide additional hours for staff during the slower month of August, which made me appreciate the concept even more. The Top of the Hay itself is stunning. The views and setting are exactly what you would expect from such an iconic DC property, and getting to experience a space that is typically reserved for private events made the evening feel particularly special. The drinks were also excellent. Sweet, but not overly sweet. But what really stood out was the staff. I do not say this lightly. The service was outstanding. I genuinely wish I had caught everyone's names because anyone working between roughly 4:30 and 7:30 that evening in the lobby, Off the Record, or Top of the Hay deserves recognition and a raise! Every person I interacted with was incredibly attentive without ever being overbearing. What impressed me most was that the staff remembered my schedule for the evening and made sure I left Off the Record at exactly the right time so I could be the first person to step into Top of the Hay when it opened. That level of attention to detail is rare. Beautiful space, great drinks, and truly exceptional hospitality. "Be Gin the Evening" is such a clever way to let locals and visitors experience a part of The Hay Adams they otherwise might never see. I would absolutely do it again.

Still wondering what is 5-star about this outdated, tiny-rooms, no view place. Our stay at The…read moreHay-Adams was deeply disappointing and fell far short of basic expectations, let alone what you would expect from a property claiming five-star luxury. For the rates they charge, the conditions and service are unacceptable. The building is old, heavily dated, and features cheap fixings. The bathroom is tiny, featuring a cramped round sink with virtually zero counter space to set down any personal items. Furthermore, for a five-star hotel, lacking a proper hot tub and standalone shower is unacceptable. The towels provided are cheap, rough, and feel entirely out of place at this price point. The bathroom ventilation is so old and loud, that I can't even believe it's there. No fridge in the room, only a mini bar that will charge you if you move around mini bar items to place your own drinks. The view of the White House was severely misadvertised. To actually see it, you are required to pay an extra $700 on top of an already steep $600-per-night room rate. The acoustic insulation is non-existent. If anyone is staying in the room above you, forget about sleeping--every single footstep and movement carries straight through. The front desk staff was entirely dismissive. After promising to switch our room to resolve our issues, they dragged us through three separate attempts, wasted hours of our time with non-responsive answers, and then finally demanded we pay even more money to fix their mistake. After we went through, not even a complimentary breakfast or really anything. Shocked that this place is more expensive than Four Seasons, St. Regents, and the kind. This is barely a three star hotel (except location of course). Stay away.

Sofitel Lafayette Square Washington DC - Elevators

Sofitel Lafayette Square Washington DC

(270 reviews)

$$$

Downtown

Cute and swanky... luxe! Perfect for a luxury staycation. The onsite restaurants are great to dine…read moreand dash or sit on the patio to catch game and enjoy the fresh fall air while eating an amazing Caesar salad with grilled shrimp, short rib lasagna or sipping a beautifully crafted cocktail by one of the bartenders. Let's get into these rooms babyyyy! Think... Plush, luxurious, elegant decor, linens and bathroom accessories. The suites are top tier!! Designed to be your home away from home with all the amenities to make your stay pleasant and hassle free.. The staff is amazing super knowledgeable helpful and friendly. Would definitely recommend

We stayed at the Sofitel DC for four nights and absolutely loved it. The service was excellent. The…read morefront desk staff treated us like old friends, even though it was our first time staying there, and they were wonderful throughout our visit. We booked a junior suite, and I'm so glad we did. Having a second room to lounge in was wonderful, especially since my husband and I enjoy very different shows. Being able to slide the door shut was perfect. And I'm not sure how they do it, but the room was completely soundproof--you didn't hear a peep! The room was the perfect size, and the bathroom was spacious. The shower featured Balmain products (loved those), and the bar soap was Diptyque, one of my favorites. They even stocked bottled water next to the bed and in the wine fridge. When we mentioned that we wanted it colder, they immediately brought up a small refrigerator for us and even offered a microwave! The location is fantastic--just a block or so from the White House and McPherson Square Metro station, and close to all the monuments. I felt very pampered throughout our stay and honestly wish it had been longer than four days. The Sofitel DC has spoiled me, and I can't imagine staying anywhere else when we return to DC!

Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

Residence Inn by Marriott Washington, DC Downtown

(143 reviews)

$$

Downtown

Loved everything about this hotel! I recently stayed here…read morewhile working a conference. The room was spacious with a full kitchenette. The bed was comfy and the bathroom was also a nice size. They had a restaurant onsite with good food and drinks! Also there was a free continental breakfast in a separate area which I took full advantage of. The hotel also had a business center which was convenient. And most importantly, the staff were all amazing. Everyone I spoke with was helpful and kind. I would definitely recommend staying here.

I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

Revel Apartments - apartments - Updated October 2026

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