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    Revel Apartments

    2.0 (11 reviews)
    Closed 10:00 am - 5:00 pm

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    Beer Garden
    Chiquita E.

    The location is where everything relevant to my lifestyle takes place. The concierge staff were friendly as well as welcoming. I didn't get names but the tall,dark complexion, slim gentleman that admired my white sunglasses was unbelievably polite. You never know the storm people go through and on that day, I had encountered the darkest point of my life. His kind greeting and smile gave me something to look forward to. Check in was super easy The room. Ehhhhh!!!! So the heat didn't work for the first three days out of a five or six day stay. My anemia kicked my tail on these days. I was not provided any additional linen after specifically requesting it on day 3 of my stay. I ended up going to the store to purchase detergent to wash the linens that I had already used. I was under the impression that hotel stays came with housekeeping at no additional cost but that was not the case. I was given linens after I had already washed, dried and folded the old ones. Two towels and no wash cloths. Go figure!! On May 5, 2024 I was reunited with my twin boys and decided to extend my stay so that we could spend time together. They loved everything about the location and room. I mean everything! There was an annoying knocking in the ceiling that started around 2 am and went on to 6am daily. Whenever I turned the water on for a shower, the utility closet made a whistling noise, which was nerve wracking. I had reported the issue and was told that maintenance would be out one day before I was to checkout. I'm all for paving the way, but how does that benefit me? I went out onto the courtyard in hopes of using the fireplace for ambiance and nice photos. That didn't go as planned because it didn't work. I laid on the seating for a while and noticed that bugs were crawling on me and a friend. If management checks the camera they'd see, me stripping down to my undies and throwing my clothes away as they were covered in worms. The pictures show dry grounds and wet grounds. I now have a rash on my face and I'm not sure if it's from the linen or the bugs... Update: 5/16/2024 Management reached out and asked that I reach out to discuss compensation. I did and I've yet to receive a refund Update: 5/23/2024 I called this location hoping to rectify previous issues before I went to look for another booking for May 23-28, 2024. I'll have the twins and their 10th birthday is on Monday and this is where they want to be. They'd like to visit Bowlero again as they did during their last stay, However we need to discuss the $894.96 charge for May 2-5, 2024 and the $792.17 charges for May 5-7, 2024. I'm awaiting a call and partial refund from both stays and that's just me being fair. Update: June 10, 2024 With all the problems I had, I received a text saying no compensation will be rewarded. I highly doubt that whoever sent that text has a functioning brain!!

    Stole my jewelry !

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    8 months ago

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    InterContinental The Willard Washington D.C - Main tea area

    InterContinental The Willard Washington D.C

    (411 reviews)

    $$$

    I came here for an Afternoon Tea Etiquette Class and It was beautiful!…read more The interior was gorgeous and elegant! And they also had a cherry blossom tree w/ a bench inside for you to take pictures. They also have a restaurant that does Tea Service at 1pm and 3pm which I recommend my ladies to check out if you haven't already. In regard to parking, they have a parking garage in the basement but It is VALET ONLY. I asked the receptionist and she Indicated that room prices vary depending on the season but on average they are about $700 - $800 per night.

    My husband and I were chasing a Home Alone 2 fantasy. Lost in New York energy, but in DC. Christmas…read morerobes. Snacks packed. Jenny Lind Suite booked. That jetted tub was supposed to earn its keep. The room: genuinely beautiful. The technology: aggressively dated. The vibe: a 90s time capsule, complete with missing doorknobs. There was effort here, but it felt like the hotel was holding its breath, afraid any real investment might trigger the next recession. What they got right: The bellhops were fantastic. Warm, personable, fun. Truly the highlight. Most staff we interacted with were polite and willing to help, which made the gaps elsewhere even more confusing. What they got wrong (beyond the dated room and tech): For a hotel that loudly advertises luxury service, the customer experience fell flat. Outside of the arrival bowl of fruit, nothing felt elevated. Night two, we ordered pizza and planned a cozy Home Alone movie night. The technology made streaming impossible. Fine, cable it is. We called the concierge and asked for two plates. Just two. The answer was a flat no. We were told to walk down to the lobby restaurant and see if they might have plates "to spare." I'm sorry, what? The next morning, room service arrived... with someone else's order. It was corrected, but for a luxury hotel, that kind of miss is surprising. Housekeeping came through, but only halfway. The coffee and minibar were never restocked. In a suite. At a luxury hotel. This is table stakes. At 9:30 PM we stopped by the lobby circle bar. It was immediately clear the bartenders did not want to be there. I get it, service work is hard. Still, opening our interaction by warning us about last call at 11 set a strange tone. By 10:00, one bartender disappeared for 45 minutes. No refills. No check-in. No bill. Breaks are important. Coverage is also important, especially when you're selling a premium experience. Beyond the bellhops, much of the staff felt irritated to be present. Front desk to concierge, the energy was less "historic luxury hotel" and more "counting down the minutes." The hotel was also clearly prioritizing weekend tea and brunch revenue, to the point that the historic lobby was clogged with extra tables and largely unusable for actual hotel guests. Bottom line: this was not a luxury experience, and I would not recommend it. I'm only posting this publicly because I reached out directly to hotel management and never received a response. At that point, a review feels necessary.

    JW Marriott Washington, DC

    JW Marriott Washington, DC

    (490 reviews)

    $$$

    From check in to check out everything was smooth. Our room, though small, did not feel cramped…read more Everything was clean and tidy. Too bad stored blankets were unavailable for sleepers wanting more warmth than their traveling companions. We had to make a second request for one. May I also suggest providing more than one bar of mini soap bars. It's such a minuscule cost item but would obviate having to repeatedly move the precious one bar from sink to shower. We found the valet staff particularly helpful especially when navigating awkward arrivals and parking needs of our personal guests. Sean was a prince. He supervised an otherwise complicated set of logistics with competence and gentlemanly grace. Another shout out to the manager ( sou?) of the breakfast dining. We watched him rigorously oversee staff and guests while occasionally stepping in when helpful. His leadership is likely responsible for the professionalism of said staff. This is in direct contrast to the staff of the Willard across the street where we took the first breakfast of our stay. We were dismayed to have to endure extremely loud staff socializing, boisterous laughter and downright flirting. This type of behavior would have been unacceptable at the JWMarriott. This experience alone confirms our future choice of Marriott over Willard for annual DC visits.

    The location of this JW Marriott is stellar! We could walk to almost all the sites or pick up the…read moreOld Town Trolley that they provided credits to take and get a free shuttle to the monuments and Smithsonian Museums. Upon welcome we received free Trolley tickets for one day and some food credits, probably based on our Bonvoy Status (we travel all the time). The price for a room I guess because of the multiple conventions in the place was excessive. I think for a room, not a suite, it would have ben $750 per night during the week. I thought that was a lot so we used points, and the 1st night they had not held our King Room for us, and despite being our anniversary, we had to sleep in a double room and move the next day. Unfortunately, the double room was quiet, and the King Room had an adjoining door and we heard every little thing from the room next door. I would put this down one point, but the service, staffing and helpful Concierge made this place really nice for us.

    Conrad Washington DC - Sakura Lounge

    Conrad Washington DC

    (181 reviews)

    $$$

    Downtown

    An absolutely incredible experience from the moment we arrived. The attention to detail and…read morecommitment to service is evident with every staff member you encounter. Karim at the front door started off the experience, all smiles and never let me open my own door. The hotel itself is immaculate, very beautifully decorated and very well located. The staff at Estuary absolutely stole the show though, we must say. We are a family of 4 and were celebrating my daughters 8th birthday trip. From the second we met Asia and Shawnae at the host stand we were made to feel like family! Their warmth, love for the children and willingness to do anything to make their stay enjoyable was so genuine and greatly appreciated! Asia in particular went above in beyond any way she possibly could. She spent time with us, offered suggestions, and left us feeling like we have family here at the Conrad. Cory and Will made great drinks, always smiled, always remembered us and for that we are thankful. At breakfast we had the team of Kevin and Sandra and they also were amazing. Very attentive, did anything they could to make the kids smile, the service was always on point. Crystal at the front desk came up to the room and decorated for our daughters birthday, brought her a gift bag and absolutely made her feel special on her special day! In totality, we came with no expectations and left with every one of them being exceeded! This Conrad is amazing, the best one we've stayed at and honestly a hotel is only as good as the people that make it what it is. The staff here is remarkable, they deserve the regnition and offer their genuine touch openly and willingly any time they can.

    Our stay at the Conrad Washington, DC was one of the most meaningful hotel experiences I've ever…read morehad--not just for me, but as a parent. Traveling can be exhausting, and during our stay, my son Colin often went down to the bar and restaurant on his own in the evenings and mornings. What stood out to me wasn't just the quality of the food or service--it was how the staff treated him. Every single time, he was met with kindness, respect, and genuine warmth. He ordered his meals, sat comfortably, enjoyed his time, and never once felt awkward or out of place. The staff made sure he had what he needed, checked in on him naturally, and created an environment where he felt completely at ease. As a parent, that level of care is something you never forget. For me, the experience was just as special. Corey, the bartender, was exceptional. Each evening, he made sure I had exactly what I wanted, when I wanted it, and engaged in thoughtful, easy conversation that made the space feel welcoming and safe. It wasn't just service--it was connection, and it made a long, tiring trip feel restorative. This hotel doesn't just deliver luxury--it delivers humanity. The staff understands how to read people, how to make guests feel comfortable, and how to create an atmosphere where everyone feels like they belong. I've stayed in many beautiful hotels, but this experience stands apart because of how we were treated as people. Thank you to the entire team--and especially Corey--for making this such a memorable stay. We will absolutely be back.

    Residence Inn by Marriott Washington, DC Downtown - This corner is set up for "elite members" next to the front desk.  Pretty underwhelming.

    Residence Inn by Marriott Washington, DC Downtown

    (142 reviews)

    $$

    Downtown

    Loved everything about this hotel! I recently stayed here…read morewhile working a conference. The room was spacious with a full kitchenette. The bed was comfy and the bathroom was also a nice size. They had a restaurant onsite with good food and drinks! Also there was a free continental breakfast in a separate area which I took full advantage of. The hotel also had a business center which was convenient. And most importantly, the staff were all amazing. Everyone I spoke with was helpful and kind. I would definitely recommend staying here.

    I would agree with the other reviews that this property is located in an accessible part of…read moredowntown DC. Most tourist attractions are a short uber ride away. There is a CVS store that is located in the same building so that's convenient if you're traveling light and need to pick up some toiletries. Room was simple and had all the basics. Full kitchen with all the essentials -- full fridge, microwave, stove, plates, bowls, eating utensils, etc. so ideal for guests who have an extended stay. Had a corner suite (room 411) so it was a bit more spacious but the view was unusual -- my view was directly of a conference room for a company next door. Hilarious to open up the curtains to see 15 people convening in the conference room. Front desk staff were nice. Bought a couple of Voss waters from their mini mart next to the front desk @ $12 plus tax each.

    Revel Apartments - apartments - Updated May 2026

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