I submitted an inquiry through their website 3 or 4 days ago but never received a response. Today, I called and spoke with Justin F., hoping to get some assistance. Unfortunately, Justin wasn't very helpful over the phone. When I inquired about a freezer, he initially mentioned they only had one within my budget. While still on the call, I checked their website and found additional options that fit my criteria, but his reaction was indifferent.
Justin then asked me to email him, but I explained that I preferred a phone conversation to get immediate answers. He suggested I was still in the research phase, which felt dismissive, especially since I was actively showing him products on their website he didn't know are in stock. His response, "Why don't YOU email ME?" came off as condescending.
This experience was frustrating, as I am in urgent need of a lab freezer. Justin's lack of willingness to assist made the process unnecessarily difficult. I understand that finding good staff can be challenging, but the lack of basic customer service was disappointing. I only needed help identifying available items and scheduling a pickup.
Considering another 1-star review about the company failing to pay a customer for selling their lab equipment on commission, my experience isn't surprising. I hoped for better service, but this encounter has discouraged me from doing business with them. read more