I had an excellent experience with ReSupply today. I scheduled them for a pickup to donate a chest of drawers, long dresser, two night stands and a recliner. They texted me in the morning with a smaller window of arrival time for the afternoon pickup and then again when they were 20 minutes away. This was very helpful so I didn't have to spend all afternoon waiting for them to come. The two gentlemen that arrived on time were professional, friendly and very careful removing heavy furniture. The cost came in right around the estimate that was given. Overall it was a very good experience and I highly recommend using ReSupply. read more

Yelp saved me a lot of pain, thanks to all the people who shared their bad experiences. A rating of 2 stars should be embarrassing to the owner/leadership but it's definitely earned. I went on their website, filled out "upright piano" as the item and it returned a total cost of $140. I was stunned so I looked up reviews. So many people had been misquoted that I decided to check. I started a chat and asked the cost for a piano pickup. They responded that it's $400-$700 to pick up a piano. I said that the website quoted me $140 and what would have happened if I had not double checked via chat. The responses were all passive aggressive and did not take any responsibility. See images. Their company culture appears to be one that promotes a lack of accountability for providing accurate and honest quotes and for customer service. Just because they respond to negative reviews on Yelp doesn't mean they are actually changing. read more

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I don't understand why this company isn't rated 5 stars all the way! A veteran owned and operated company, they provide a service that - for me at least - is worth more than it costs. I donate to SA and Goodwill all year long but getting big pieces of furniture, heavy stuff, and just awkward-to-handle things puts a stop to the "good will" I have. Plus, calling a junk removal place (been there, tried that) only means a big bill, and I don't really know where the furniture is going. The cost at ReSupply was fair, the service was absolutely outstanding and if you read my reviews, you know I'm a stickler for both! On a recent cold, snowy day I expected the worst and waited for the call to cancel the pickup. Instead, a text telling me when they'd arrive came even earlier than I expected. And a live call to tell me exactly who would be there - two very courteous, careful young men who wrestled my huge dining table out the door without a scratch, wheeled out a media cabinet without a wobble and came pretty close to the estimate I had in my head for the whole thing. You really can't quibble that an estimate comes in a few dollars over the original quote because- it's an "estimate"! Nice people, respectful of property, super easy to schedule and I've referred everyone I know to this local-based business. They helped me clear out and downsize for a move, but I'll have them back to help me donate more items. I already have a couple of pieces in mind! read more

Don't use this company unless you want to waste hours waiting for a company that doesn't show up! Initial window was 5 hours and was then told they were coming in the next 2 hours. They never came. It was to be a donation plus you pay for the service. Worst customer service ever!!!! read more

While they were punctual and efficient, I was shocked when the crew arrived, inspected my mattress, claimed there was a 'stain,' and demanded an extra $100 fee to complete the pickup. I refused for several reasons. First, they never disclosed their inspection process or fees upfront. Second, the mark wasn't a stain, but simply eight years of normal wear and tear. Third, I don't understand how they can pre-determine a charity's acceptance criteria just by glancing at it. Ultimately, this felt like extortion from the driver. This was my first experience with them, and it will certainly be my last. read more

Awesome guys jame and Bryan Resupply is great! Donations for my two couches and furniture read more

Miguel and John came on time, were very careful in taking out the furniture, even down a spiral staircase. Great job!

I'm going to start off by saying, I've been a long time donor of stuff and buyer of stuff to Goodwill for decades. Lately, I'm a bit put off by some of their practices & ridiculous prices. Partnering with Resupply is one of them. Absolutely, do not use Resupply as all they are is a middle man for contracting out another local junk hauler to take your stuff to a Goodwill. They do the hard sell stuff by saying they are veteran owned. I'm all for supporting vets but not if a vet Corp is going to try and rip off people- especially many who may be older customers on fixed incomes trying to get rid of stuff & don't have family to help them. I signed up about 5 days in advance for removal of a single headboard (complete with hardware to attach to a frame). Resupply actually lists "headboard" on their requested items page. I was given a time window of 8am to noon on a Saturday. I had made appt for elderly parent, even allowing for 1 hour of error. The morning of, I constantly checked for updates. At 11:45am- I was told ETA is 12:00 to 2:00pm and that was an estimate. About 1:00 pm they show up when I was just about to leave. The guys from the junk hauler told me, Resupply communicates at a bare minimum with them. I had the item neatly wrapped up and ready to go. The guys tell me that there's a possibility that Goodwill won't accept the item bc it's only a headboard not a complete bed with footboard and rails. Huh? Lots of people only have headboards attached to their bed frame. They said that Resupply would then charge me an additional $100 for a recycling fee. I was already being charged $15 for booking fee, $99 for the item and then more for gas. $130 to donate a single headboard in good shape. Additionally, when I tried to update the pick up with photos or instructions, the Resupply website was a dud and wouldn't let me. Then they go thru this whole sham of texting for customer support and you get no reply for hours? HERE's the Kicker: Goodwill shares profits with Resupply. So if they say they'll take your donation but then it's magically denied , you get charged a $100 "recycling fee." ONE BIG NON-TRANSPARENT SCAM. Just call your local junk hauler to take your stuff away for a flat fee. Donate your nice stuff to smaller charities you love the cause. I'm over Goodwill at this point. I've been supportive bc in my area they employ many people who would be unemployable. Im glad I was here to help my mom with this "donation." I didn't tell her I was paying for it's "donation" bc she would've said no. But I was tired of moving it around in her garage and I didn't have a big enough car with me from out of state to move it. Do I feel great about paying $130 to "donate" an item? Absolutely F'n not & I will absolutely never donate to Goodwill again or recommend anyone ever use Resupply. They're nothing but a greedy corporations at this point. read more

ReSupply - $130 to "donate" this item to GW who are in cahoots with Resupply. - Movers Near Me

It's a ripoff, a real scam. I donate my good dishwasher to your organization and didn't realize that I have to pay hundred of dollars for a pickup fee. Your action will hurt poor people as no one would donate anything to your charity again. I will put everything out for trash pickup and it's free! read more

James and Zach were awesome! Super easy to work with and very professional! They loaded our things with no issues in record time!

Griffin and Gage picked up items to donate. They were both friendly and professional. Great communication with updates on arrival time. I'm very pleased with the experience and would definitely use their services again. read more

re: Resupply in SF Bay Area Working with Resupply was simple and straightforward. The people who came to collect my donations were polite. I am especially appreciative that they take mattresses and I am hopeful that they can be used. My one complaint is that their pricing was adjusted upward frpom $229 to $329 when they were picking up in spite of the fact that I provided descriptions of all the pieces I had them take. They could have asked for more detail in advance. I felt a tiny bit hoodwinked. read more

Charging for donations is deplorable. I'm donating goods and you're charging me for items that you can make money on

From booking to pickup ReSupply was outstanding! I highly recommend using this company when you want/need to get rid of heavy furniture and stuff. read more

I have been haggling unnecessarily for over a week with a total of 7 Donor Support people at ReSupply to get a $100 refund on a total bedroom set donation. I paid them $459 (including a charge of $160 for mattress and box spring). I am wondering if this donation pickup business is a scam ? I was told by the local partner here in Danville California that I would get back $100 if both were accepted by a local charity. Habitat for Humanity accepted both the mattress and box spring and one other piece. I have been asking for a fair deal, just give me back the $100 your pickup partner told me I would receive if the mattress and box spring were accepted by Habitat (for resale and a profit for H4H). After a week of back and forth, a dozen emails to/from seven different people (in Boston ?), I got half of what they should have paid. My advice from this experience: DO NOT USE RE-SUPPLY for charitable donation pickup services. read more

ReSupply - Movers Near Me

The reservation/payment system is very well organized. Unfortunately my experience with the actual pickup was abysmal. As such I can NOT give a positive recommendation. Was assured of first pickup in a 4 hour window. Got the LAST pickup. No tracking or communication with driver. This after ReSupply tried to reach driver via email, text, and phone calls. When they showed up , went to the wrong location after being given specific directions, adding additional delay. Always happy to support veteran owned companies and their local partner Habitat for Humanity. But using ReSupply was a waste of time and money.. Paid a PREMIUM price but received MEDIOCRE service. Disappointing!! read more

Chris and Andrew did a fantastic job -- they had to work in a tight alleyway behind the house but they showed nothing but a willingness to do some hard work while keeping the vibes super positive. Much appreciated guys! read more

Don't recommend the LA service- Would not recommend. This was a complete waste of time and extremely unprofessional. They showed up with a truck that was already full and were unable to complete the pickup. I had cleared my schedule and waited around all day for this, only for them to leave a large portion of the furniture behind. They then confirmed they would return the next day to finish the job--and never showed up. No call, no update, nothing. When I reached out, I was redirected to the owner/boss, who initially acknowledged the situation but then completely stopped responding after I explained the issue. At that point, I had already paid and was left with an incomplete job and no resolution. The lack of planning (showing up with a full truck), failure to follow through, and then being ignored entirely is unacceptable. If you value your time or need reliability, do not use this company. read more

Very expensive to donate goods. Initially it was $99.00 which increased to $470.00 given recycle fee if Goodwill did not accept. 2K for perfect condition Lazyboy recliner with ottoman; I was informed it would likely be recycled....extra cost. Walking up 5 stairs to move the furniture....extra. As a retired veteran with almost 28 years of service who retired in 2023....ridiculous. I should have loaded up the things in a U-haul and called it a day. Not a fan at all; however, the movers were really good and didn't damage my house when moving the furniture. Sorry fellas not impressed with your business practices. Nevertheless, we all need to make a living I suppose. I just wouldn't use a Veteran owned business if at the end of the day there is no real benefit. You are monopolizing on your 4 years of service with a likely deployment. So many companies are using the entire veteran owned company thing. You know what I'm talking about gents. read more

On time. Efficient and easy to work with. Payment was also easy and very upfront about what they could do read more

I gave it one store because unfortunately they don't have zero store or even below that. On their online site I provided very detailed information about what need to be picked up they gave me a price totally $285 they charged me $10 to secure a pickup time which was payable non-refundable at a time of booking they gave me a window between 9:00 to 12:00 that I had to sit in an empty office just waiting for them however did not show up by until 2:00 p.m. and then gave me the price of $850 despite of what they told me initially I called another company and they came very promptly very professionally finished the job and they charge me $300 I didn't have to wait and the pricing was accurate I would never ever deal with this company again and I suggest you don't do that either. Please note a typing error I meant star ont store. read more

James & Griffin were awesome from Haul Brothers..professional and quick! Protected the walls and front door with padding...great service!

Pickup of a large chair was accomplished easily by Tyler. He muscled the chair out the door very well. I am very pleased with the communication regarding pickup. I was kept informed of the whole process. Would recommend the company again. --Mt. Juliet, TN read more

Gauge and Griffin did an unbelievable job they were efficient they're quick and I would definitely hire them again.

After expressing concern about the huge difference between the original estimate and how much the junk-hauler paired me with charged for the job, Daniel from their Customer Success team reached out and initiated a $60 refund. I very much appreciated the follow-through in looking into this, as it shows integrity. read more

They say they accept items on the site, but the driver explained items listed as acceptable on the site will by default be diverted to the dump and they charge an extra $90 for that. Bed bugs is the reason he explained, so they should just remove sofa sleepers as an option to donate rather than upcharge on arrival. They showed up and changed a $135 donation to a $225 bulk pickup. It wasted everyone's time. I canceled their service and just scheduled a free bulk item pickup from recology. And of course they showed up 1.5 hours after the 4-hour pickup window. Such a waste of a beautiful day. read more

Scam! I was lied to and ripped off for over $200. When they arrived they stated that they did not accept second hand rugs (these were Persian wool carpets) but would dispose of them for me. I asked how much that would cost and was told "it's usually about $100 per item." I then declined and told them to leave them. They said they would do me a favor and take them anyway but to make sure I completed the transaction by hitting "accept" on my phone which he pointed to. I felt bad so I made sure to tip them. The next day I saw that I was charged $268.00!!!! After complaining and much back and forth, I was only refunded the tip I gave. Unacceptable. Did I mention that I am a senior citizen? Beware of this company. I am filing a formal complaint with the Massachusetts Attorney General's office. Shame on them. read more

Resupply partners with junk haulers to pick up donation items. Decent business model. I wanted to donate a piano. Selected XL item needing 2 people, selected additional fees for disassembly. When pick up team got here, they informed me it would be $600 to take piano. I politely asked them to leave. Resupply has offered to refund the booking fee and stated it was not their fault. I disagree. read more

Updates my review from 1 to 3 to 4 stars. Please read the whole thing if you want to understand why. I appreciate the existence of such a service and the fact this is veteran organization. The team doing the pickup was kind and corteous. Three problems: - Operations: they never showed up in the first time scheduled, only informed they were not available after I was waiting for hours and called them. Then via text, we confirmed a date a week later. - billing error / Charges confirmation: the pickup team informed that the not for profit would not accept the 8 dining chairs as there was no accompanying dining table. They could dump them which I declined, kept tge chairs to find someone else to donate. I was charged for the pick up, never received a revised list. Never accepted the charge and they charged my card. Tried solving it by text and the person does not seem to grasp what I am explaining and we keep in circles with no one to call. They picked up 8 less items given teams info that items would not be accepted but they charged me for it. - itens acceptance, communication about accepted items - they took a great, expensive sofa, we only gave it away because it does not get through the door/stairs for our room upstairs. They indicated that item was not accepted and that they took it to landfill - very disappointing, someone could benefit from a good quality sofa. I'm heart broken for the waste and for double paying - to transport plus to dispose. I updated my review from 1 to 3 as I got a call from them and a refund for items not picked up. The communication with charities about what is accepted can be improved but they did provide me info of the charity and will provide info about the disposal. They contacted me again and the drivers are lookimg for a new place to donate the sofa. This is a great and quick turn around and I am so happy! read more

ReSupply - Movers Near Me

Griffin and James were fantastic with communication, very professional and courteous. These friendly guys deserve a raise.

The crew was quick and professional! They arrived on time to grab our donations! There was zero hassle!

Booked for a pick up of a couch. Paid the deposit, had a 4 hour window. The lack of information during the window had me concerned but they woudl not look into anything until the window had been completely missed. Told me they overscheduled. I rescheduled the pick up for 4 days later and same experience the 2nd time around. Utterly unreliable. read more

If I could give this vendor zero stars I would do so. Scheduling the pick up was easy, even though I had to pay a $10 booking fee up front on May 12, 2026. When the guys showed up to pick up my donation, the plate number on the vehicle did not match the one in the text. In addition, the truck had no signage identifying it as ReSupply. Once the guys got to the storage room to pick up the 5 pieces of furniture to be donated, they scraped the wooden bench legs and the sofa table edge along the concrete floor of the building, damaging the goods. Then they refused to take the bench because it needed to be re-upholstered, so they would either leave it or throw it in the trash for me. In my experience, the Habitat Restore folks will take such things because the DIYers love that sort of stuff. The real insult came when I got the final invoice for "services". I was charged a second "booking fee" on top of the base price plus the fuel fee. I would NEVER donate through ReSupply in the Houston, Texas area EVER again. I will either take the items myself or put it at the curb for free. The cost and hassle is not worth the effort. I agree with Ambi N. - DO NOT USE ReSupply for any "donation" to any non-profit. Take it yourself, or do what I am doing with other things I have - give it to a struggling person living on Social Security who holds garage sales to make money to buy groceries, pay utility bills, etc. read more

I donated clothes, furniture, lamps and artwork to a thrift store in upstate New York. The folks from resupply picked up and delivered my items. They were very helpful, friendly and professional. I highly recommend this company...I will use them again as needed. Thank you for your service one veteran to another. read more

I had an excellent experience with ReSupply. Although my driver was delayed on another job, he promptly notified me when that became evident. He didn't but Arrived a bit later in the evening. I'm sure it was after his regular work hours. He and his crew promptly moved was needed and couldn't be more friendly and helpful. The scheduling was very easy and flexible. I will certainly use this service again. read more

Significantly different cost from their online quote and the actual cost provided by their outside hauler. Lot of "additional " fees. I ended up not using them and found a better deal through Yelp. Business is generated through referrals and repeat customer read more

I had an extremely disappointing experience with ReSupply's Donation Pick Up (LA Junks). After confirming a scheduled pick-up in Lynwood, CA, the company completely flaked, calling at the last minute to cancel and requesting to reschedule for the following day. I was assured they there still going to show for them to have their call center contact me with a for sure cancelation. This was highly inconvenient, as I had traveled all the way from Kern County specifically to handle this matter. A company that operates on scheduled services should respect customers' time and commitments, yet ReSupply demonstrated a lack of professionalism and reliability. Based on my experience, I cannot recommend their services--or any of their third-party vendors--if you're looking for dependable donation pick-up assistance. Zero stars given read more

First let me say that I was going to post a picture of the two movers that handled our donation, but Verizon had issues yesterday and the photo disappeared. This pick-up was extremely easy. My husband passed away last week and I donated all of his medial equipment (to include his hospital bed). Eric and Carlos were our movers. I was so pleased with their kindness, friendly attitude, and their efficiency. They took special care with all of the items we donated and even reassessed our invoice. It didn't cost as much as I thought. I would definitely use Resupply again and recommend them to my family and friends. read more

ReSupply - Movers Near Me

I had a very good experience with Resupply. I needed to remove a dining room table and didn't want to deal with the hassle to disassemble and move. I found resupply and it sounded perfect for my needs and I was happy my item would be donated. The movers were very friendly and were in and out after taking care of everything. Scheduling was easy as well. It likely cost a lot less than using a traditional removal company. read more

Negative 5-stars. A TERRIBLE EXPERIENCE. Despite a confirmed appointment, ReSupply never showed up and kept us waiting from 12pm until nightfall. We could only reach helpless Sales people somewhere (overseas? Central America?) by phone who disavowed any responsibility for their logistics. Help is only by text, which ReSupply basically doesn't answer except for a meaningless paragraph saying "we're working on it" -- which they were obviously NOT because no truck ever arrived for our confirmed appointment. Bottom line, ReSupply never came and never followed up by phone or email or text. AVOID this company at all costs unless you want a lot of frustration and incompetence in your life. Shameful that ReSupply decks itself out as a "veteran-owned company." Veterans I know are great at organization and logistics, which this outfit is definitely NOT read more