Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

A $8900 contract was signed with Dwight with Superior and agreed upon for a egress window Oct 30th…read morewith half the money upfront of $4,450. The signed proposal said the rest ($4450) would be due at completion . A small amount of construction was started. Dwight called a couple weeks later in November and he requested the rest of payment even though work was just started, to pay his employees for Christmas( $4,450) and it was agreed and paid via check from home owner Nov 22nd.. Dwight then wrote a "guarantee check" to assure us that the work would be completed and if it was not we could cash the $4450 check and get our money back. They never came back to work on the window or complete the work. And never a phone call was received from Superior. Another company had to be hired at another $7000 to do the work ! The guarantee check from Superior was then attempted to be deposited by homeowner and was returned due to NSF. On 2nd attempt , we were told a STOP PAYMENT had been placed by Superior Construction. We have made several phone calls to settle up and they have not been returned.

DO NOT PAY THEM UP FRONT! And get a contract. I used their services last year and had no…read moreproblems, so I thought I could trust them. WRONG!!! After a tree went though my roof, I contacted them because they did the roofing for me last year, as well as convert my carport to a garage. These guys were so unprofessional, they had to borrow my ladders! You'd think they'd bring enough of their own to not have to use the homeowner's equipment! The sad part is I paid them over $7000 for this shoddy work! They left a support board dangling in the attic (complete with protruding nails) and the shingles looked like they were ripped and patched with silicon sealant. They left a huge pile of debris in my yard that I had to pay to have removed. On top of everything, they removed the house numbers from the front of my house. I found them in my garage. Update: I finally got them to pay most of the cleanup fee. The bill was $359.00. They left a check in my mailbox (no envelope) for $350.00. I had told them I'd remove this review if they reimbursed me for the cleanup, but they couldn't even do that. So the review stays. AND STAY OUT OF MY MAILBOX!!!

These guys are excellent! Honest, stay on schedule, and do quality work. I have used them for…read moreroofing and siding on more than one house. Reasonably priced, stand behind their work, and finish on time. The final price for the project they just completed for me was even less than they quoted. Who does that? These guys are the best!

I had Getty check our roof while Dry Sky was replacing our neighbor's roof. He told me there were…read moresome shingles in need of repair, but I didn't feel pressured into having the work done immediately. About one month later there was a bad storm and we lost some shutters. I contacted my insurance company. When the agent came over to inspect she also had an adjuster come. I had contacted Getty and he also was there. After everyone finished, it was decided a new roof was needed. It was the original roof and was 16 years old. Getty supplied my wife and me samples of different roof colors available. Within two weeks after settlement and picking roof color, Dry Sky had a crew in and replaced the roof in one day. We also had new gutters installed which was done on the following day. Dry Sky was very efficient, very professional, and cleaned up very well after the install.

I contacted these guys, as well as some other contractors in the area for fascia replacement. I…read morealso asked for an estimate. They not only scheduled a time to meet me to discuss what needed to be done, but gave me a lower estimate than anyone else. They showed up at the agreed upon date and finished the work and cleaned up completely. Their price never changed and I am very satisfied with their work and professionalism. I would highly recommend this team for your roofing needs.

I switched to Sedona back in 2019 from a more "well-known" larger company. All I have to say is,…read morebigger isn't always better! Sedona has never disappointed me, and that says a lot since I am a DIY guru. They arrive when they say they will; they are very fair with their price; and ALL the staff, especially the workers, are not only professional, but very friendly and down to earth. They recently completed a big project and they worked tirelessly to get it done. I highly recommend these guys, they are by far the best crawlspace company I've worked with!

Todd and his crew are great to work with. Todd figured out an effective solution to our crawl…read morespace humidity issues and worked within our budget. We would highly recommend Sedona Waterproofing Solutions! Thank you!!

I contacted Guardian Exteriors because we had what appeared to be an active leak on the ceiling of…read moreone of our bedrooms. Made an appointment with them to come out for a free inspection. Josh arrived promptly, climbed into our attic and then he and David went out onto the roof. Not only did they find out what we believe was the issue (clogged gutters), but they cleaned out our gutters too ... not an easy task because our house is more than 2 stories tall ... they also scanned the roof to be sure there was no damage and caulked a suspicious area. They were great to work with, very knowledgeable, thorough, friendly and professional. I would recommend them to anyone needing repairs to their roof or gutters. I will definitely keep them in mind when we're ready to have gutter guards installed. They were great to work with. They came, they climbed, they conquered!

Let me start this review with the disclaimer that I did not end up using Evergreen's services. Due…read moreto price constraints of insurance only covering our interior repairs costs due to a roof leak, we had to stretch our budget and found a slightly better quote. However, I thought it necessary to give Matt at Evergreen a big shout-out for his estimate process on 9/11/18 for several highlighted reasons: 1) Aside from the roofer we went with, Matt was the only other one who investigated the leak from the inside. I had offered the same option to the first 2 companies who gave estimates, & even to the insurance company's roof inspector, but all declined. Plus, Matt asked about looking at the interior of the leak area before I even advised of the crawlspace option. 2) Matt only sold me on fixing just the leaky area and resulting rot, rather than re-flashing the whole roof line, which had been the go-to (and more expensive) fix thrown out by others. 3) Matt was generous enough to throw together a makeshift patch while he was there, since Hurricane Florence was approaching that weekend and we weren't going to be able to get the leak fixed ahead of the storm. 4) Above all, Matt was nice and respectful, and gave off a very trustworthy vibe just from a few minutes of interaction. A re-read of his other reviews showed many experiences similar to mine with above & beyond work, but without overselling or fixing unnecessary things. Although we didn't go with Matt for our project, you can feel confident if you choose him for your roofing needs!

Getting a new roof put on your house is always stressful your always wondering…read more Is it going to be completed in a timely manor ? Is it going to leak ? Is it going to look nice ? Are they going to clean up after themselves ? No worries with this company they were finished in one day, had two downpours no leaks !!! My main concern was the cleanup didn't need the horses stepping on any nails, and any nails in the pool, they went over the property with magnets I did find a few but I'm very happy with using them !