Wetlock Waterproofing does an excellent job servicing crawl spaces. Starting with a free…read moreinspection, complete with numerous pictures, Cory explains what's happening under the house. For many of us, we never climb in there and the pictures clearly showed its condition. From there, Cory removed the old dirty plastic and debris left from the house's construction. He then leveled the ground by hand, so it would be uniform under the new plastic. He also cleaned the surface of the drainage pipes, tacked up loose insulation and wires, and inspected the ventilation vents. He installed the new plastic from the high side of the crawl space to the low end, and laid the seams so if any water was leaking in, it stayed under the plastic. The change was enormous, and the cost was very reasonable. Now the job is complete and we have a clean and dry crawl space. Job well done!

EXCEPTIONAL service goes above and beyond, making Wetlock Waterproofing a STANDOUT CHOICE for any…read morewaterproofing needs. I am truly amazed by the outstanding service provided by Wetlock Waterproofing (Cory works with his son) especially in a time of urgent need. We got flooded big time! Cory, the owner of Wetlock Waterproofing, went above and beyond by promptly addressing a sump pump failure late one night. He responded to our call immediately and showed up within half hr. He undertook a substantial task of fixing the water damage in the crawl space. It was no small feat. He meticulously assessed the extent of the water damage and developed a plan to address it effectively. Damage fixed. Installation of new pumps done. Encapsulation pristine. The crawl space is now transformed into a clean, dry and functional area. "You can call me anytime even in the middle of the night" he said one day while the work was still in progress and the rain kept coming! That same night, more water started coming in our living space and I took him to his word! I called at 1am. He came with a smile. He took care of the situation till the next day as he procceded to finish a very messy task. "You can go back to bed" he said. "I'll see you in the morning!" Beyond grateful! Excellent communication throughout the process put me at ease, knowing that we were in good hands. He kept us informed of progress demonstrating dedication to his workmanship and care for people overall. Cory did not accept any payment until the job was completed to our satisfaction, showcasing the companie's integrity. His willingness to go the extra mile, even in the middle of the night, sets this company apart as a company that truly cares. Overall, I am beyond impressed with him and wholeheartedly recommend him to anyone seeking top-notch waterproofing services as well as exceptional care and kindness for the people in the home.

As we were purchasing our dream home, we knew we needed to pay special attention to the crawlspace…read moredue to high levels of moisture, standing water, and the presence of mold. We knew the project was going to be challenging. However, we found a partner in Foundation Doctor, who was up for the challenge. We found them to be easy to work with as we were working out the bids/pricing, determining the differences between their proposal and the other 2 companies(nationally owned and WAY MORE costly). Michael was a PLEASURE to work with. Once onsite, Mason did an outstanding job coordinating the crew. His ability to keep everyone aligned and ensure smooth execution made a noticeable difference in the project's success. Mason demonstrated exceptional leadership throughout, communicating along the way regarding updates and issues found. Mason not only coordinated the crew with precision, ensuring tasks were completed efficiently and with a sense of urgency, but also guided the team through significant challenges posed by hard, rocky soil. Their proactive problem-solving and adaptability kept the project moving forward without delays. Mason's commitment to delivering top-quality work was evident in every detail, and their focus on excellence ensured our expectations were exceeded. Overall, Mason's efforts, along with "Q" showing up to give this project a shot of energy, had a direct impact on getting us across the finish line, maintaining high standards, and creating a positive experience for us, making them invaluable contributors to this project's success. I/we have no doubt we will recommend their services for anyone needing results bordering on "miracle" status. I'm sure we will sleep a little easier at night knowing our home is much safer thanks to Michael, Stephen, Jackie, Mason, Q, and the other superstars!

These guys have been great to work with. Adam my project manager has been great, he communicates…read morewell, and has work with me to help get my project completed the way I wanted. The guys doing the work have been great as well, Hitz & Michael have communicated with me, and have gone over and above. Very happy so far, and going to continue to work with these guys. I do recommend highly.

This company sets the standard for professionalism…read more Their work is second-to-none, but I'm even more impressed with their business practices. The employees are friendly, knowledgeable, and hard working. They provide courtesy calls to inform you of their expected arrival or any anticipated delays. If you need crawlspace work, there isn't a better company. I'd trust Hydrohelp for every project!

Thanks to the HydroHelp911staff for their expertise. Our crawlspace is now encapsulated. Looks…read moregreat. Humidifier is working well. Thanks to Jake and Tavo for doing a great job on the installation. The whole team has been fruendly, helpful and have communicated regularly throughout the process. Most importantly, they sold me what I need and not other options that I don't need.

In May 2023 we hired Dry Otter to encapsulate our crawl space, install a French drain, sump pump…read moreand a dehumidification system as we almost always had standing water under the house. We were very, very impressed with both the quality of work that Cory, Noah and Desmond provided but also with the customer service that was provided immediately after when we experienced an issue. The morning after they finished the work we awoke to no hot water and no air conditioning. We checked everything we knew to check on our end with no success. Then we call Dry Otter. Our thought at that point was that in doing the work under the house some wires to the other units had accidentally been pulled loose enough to cause problems but not loose enough to be noticed. They very quickly sent a team out to go back in and look. When their team couldn't find anything, they upped their game and called in an electrician. He was able to fix the issue with the hot water heater. That left the AC unit. It was still not working and it was hot outside. So, we called our HVAC guy that we have used for years. Our guy came out, found that problem quickly and fixed it. I went ahead and paid him, then called Dry Otter for reimbursement which they did very rapidly. So long story short, their customer service is great as well. Were they the cheapest of the 6 companies we got quotes from? No, they were about in the middle. But we were very impressed with them from the very beginning and were impressed all the way to the end.

Communication with Dry Otter has been my biggest problem. They completed most of the job over two…read moreweeks ago but I'm still waiting on the electrical work to be finished [this part is subed out but still on the contract with them. I have not recieved a call/text/email telling me when this will be completed. I have tried calling was told they would be back to me with a day and time. Dry Otter has also left a large air buffer in my house, you would think they may need this.

A Warning to All Homeowners - Unprofessional and Unpaid…read more I am writing this review with extreme disappointment and frustration, both as a warning to other homeowners and in the hope that this company will finally address this issue. We hired clear flow to complete a significant interior drainage system and waterproofing job in our basement. The project manager, was initially friendly and the quote was competitive. However We submitted our invoice promptly. Weeks went by with no payment. After multiple emails and phone calls with vague promises of "the check is in the mail" or "accounting is processing it," we have received nothing. This is not just a simple delay, it is a complete refusal to fulfill their financial obligation for services they authorized and that we successfully completed. Hope this finds whoever is looking for services from this company

William and his team did an amazing job. They have competed several jobs for me. A water line…read moreleaks, water heater, removed bad insulation and put new insulation in. He even came out on an emergency call in the middle of the night when a water pipe burst in the crawl space at one of my rentals. Communication, invoicing and work was completed professionally and in a timely manner.

Over the year we've lived in our new CLT house, we obtained 4 quotes to address drainage issues,…read moredescribed by the previous owner as a "little seepage with heavy rains" in the basement storage area, which turned out to be a "lot of seepage with moderate rains". Most of them suggested solutions that seemed to be wasted money, everything from blasting through the basement floor to create new drains, to replacing vapor barriers and sealing up the basement and crawl space, etc. Nick at Drain Designs Charlotte suggested instead a set of new drains to take downspout and runoff water away from the house to a back culvert. Made sense. Job completed a couple of weeks ago. After, we had a few light rains so the ground had some moisture a then a 2" steady rain - instead of water seeping in from all sides of the basement, there was a small trickle at one side. Then next day, around the corner with the trickel, I banked dirt against the house to slope away from the house towards the new drains Nick's team had installed. Next day we had a solid 1" of rain - a few drops entered at that corner. It's not perfect, but for an 85-year-old house, we're pretty darn pleased. We recommend Nick and Drain Designs.

From the owner: Drainage and waterproofing read more

I got a free inspection + quote from Tar Heel Basement Systems and they were super pushy and rude…read more Salesman would not take no for an answer, and they tried all kinds of slimy tactics to close the deal. "Sign today to get an additional x% discount" "My boss won't like this but...." "Oh oops I forgot to add this one $10,000 piece to your invoice, the price we've been discussing for 1/2 hour is now 50% higher" "Well I guess I could give you the friends and family discount..." etc etc Every time I said no to their "absolute lowest price they can do," they came back with another "lowest price" with some kind of discount or deal that they "shouldn't do, but can make an exception for..." I've read online that they do excellent work, but all they wanted to talk about was their competitors. If I had a nickel for every time I heard about "the other guys," I could possibly afford their newest "absolute best price we can do." Not a fan. Just tell me the price, tell me what you do, and cut the gimmicks.

Very very responsive organization. After some of the rains I went into my crawl space and noted…read moresome standing water. I asked Tar Heel to come by and make a determination to mitigate the problem. Before Colin arrived, I had a good sense of what was needed. I had an issue with a basement problem in a former house, so I was prepared for any "oversell." Oh, and my wife had over 36 years in the building industry. Colin provided a very detailed findings and options for correcting the water problem. We were both happy with the proposal and will be moving forward.

I don't know much about waterproofing or installation but I know this, the young man Delvin Allen…read moreis an amazing worker and I'm so thankful he helped with the mold coming in my house .The quality was amazing . I will definitely call Delvin again if I need help.

From the owner: WaterProofing at its best. -Insulation…read more-Mold Remediation -Moisture Control Tight budget, don’t worry i have your back, tell me the project and we will work it out.

My new basement is great. I really did not love it before damp, moldy and uncomfortable. Now it's…read moreclean, dry and warm no smell!, You guys did a great job. Clean, quick and very organized. Thanks for taking care of us.