I had a great experience with Sir Grout. The owner, Chris, came out personally to look at and…read moreestimate the job. It included color sealing a tiled kitchen counter with extremely stained grout that could not be cleaned. Also color sealing three floors and two tiled bay windows. Everything is completely transformed. It's early days, but even the countertop has been easy to maintain despite the insults of a busy kitchen. We had one glitch. The technician applied samples of several colors to each part of the job. The one I picked for one of the floors looked very unattractive to me once it was applied to the entire floor. It wasn't Sir Grout's fault, but Chris worked with me to find a very fair solution. By the time the technician left the floor looked great. I also showed Chris a fully tiled bathroom. Aside from the floor, which we did color seal, Chris recommended skipping that room since it is in such good shape and showers can get expensive. It is refreshing to find a company that does not oversell. I think that Chris takes a very long term view of his company and values loyal customers over short term revenue. So I can highly recommend Sir Grout!

Everything about this company is stellar. From the quote to the final work, it was perfect. Chris…read morehas an amazing company built on experience, expertise, and kindness. The price was fair and the work was done exceptionally well and on time. We will be highly recommending them and using them again.

I was very pleased with the initial visit, but after Dante left and everything had dried, I saw…read moresome missed spots. He came back with no problem and "fixed" the spots. I questioned if he was using the same color grout, and he assured me it would dry to the same color. By now I had been without the shower for over a week. When it dried, it was clear it was the wrong color and the job looks bad and unprofessional. I told them but said I couldn't be without the shower any longer (it has to stay dry for three days before and after every visit!) I am very disappointed and would not recommend them.

Hello, I highly recommend Rubin from Groutsmith if you are…read morelooking for a grout specialist who performs magical work to your old kitchen floor and backsplash. Rubin is a master in disguise, a craftsman who literally has a magic wand to turn old into brand new! When I contacted him to discuss options to address my 20 year old dirty beige tile kitchen floor, he reassured me he could transform it. We were considering tearing up all the tile and spending thousands on a kitchen remodel, but he explained that he could bring it back to life, lighten it up so you won't recognize it! Wow, Did he deliver! The transformation was outstanding! He provided us with a new floor and saved us a lot of money. It was so easy to work with Rubin and the cost of his work was such a pleasant surprise. Thank you Rubin, for giving our outdated kitchen floor and backsplash a whole new modern look! The Bennett family from Boston MA.

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

Had a leak in my basement and my wall-to-wall rug was soaked. Carlos responded to my request…read moreimmediately and was at my house within an hour. Carlos was responsive, responsible, courteous and so helpful. He left two large fans to dry everything out, and we spoke the next day to confirm all was good for him to pick them up. HIGHLY recommend them for great service, a reasonable price and exceptional response time.

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!

I have been using Tiles Plus more as a source for quality tiles for years over many design…read moreprojects. Great selection of tiles and fantastic customer service. Turnaround times on orders is terrific. The owner, Scott, is extremely helpful, pleasant, friendly, and easy to work with. He has so often gone out of his way to make inquiries to secure hard to find or special tiles. It's a pleasure doing business there and a truly valuable resource. Can't imagine doing business elsewhere. Side note: Appreciate the easy access location and more than ample free parking

Ryan is a rockstar! He repaired the cracked grout in my shower stall and bathtub in addition to…read morerepairing a chipped tile, missing sealant along a counter backsplash, and along a baseboard in another bathroom. He also did a great job explaining the critical junctions that should always have a good seal to reduce the risk of water damage from leaking showers and bathtubs. I plan to use Ryan in the future for any tile work and can easily recommend him.

Ryan did a great job retileing our bathroom. He has a down to earth no BS personality which my wife…read moreand I found to be very refeshing.....I highly recommend

Did a great job. Has made my bath tile and grout look new again…read more For me the price was right. They came as expected and did the project efficiently. I am happy with their work.

Clay restored my marble counters beautifully- they look better than they did when installed 10…read moreyears ago. He also communicates quickly and professionally and was a pleasure to work with. Highly recommend!

We had an excellent experience with The Groutsmith. We needed the grout in our tub, shower, and…read morekitchen backsplash repaired. Ruben was immediately responsive to our initial outreach, and extremely prompt and thorough with the inspection, the quote, and scheduling the work. Thanks to Ruben and his expertise, everything looks as good as new (or, to be more precise, better than when they were new!) We are ecstatic about the finished product, and we won't hesitate to contact Ruben again for our future needs. This was a 5-star experience; I highly recommend working with The Groutsmith. Thank you Ruben!

I had a very short timeline and needed grout cleaned, repaired and sealed in a small bathroom…read morebefore my daughter moved into the condo. Ruben came out the next day to give me a quote and by some miracle, he was able to fit my job into his busy schedule. I really appreciated him doing that. The tile looked great when he was done.

Really happy to have found Alex and his team to help me with a project than countless other…read morecompanies either wanted a complete re-do of the entire floor, or the entire bathroom even, instead of just fixing the issue of several (9 or so) loose tiles. Most companies said it would be impossible to take the loose tiles out without breaking them. Alex said he could do it... AND HE DID!!! :)) Now my bathroom floor is perfect again without having to re-do the entire floor. Alex was even able and willing to replace a baseboard in the bedroom that had been damaged for a long time. Super kind and talented, Alex and his team is a wonderful resource for your home improvement needs.

Could not have been more pleased. A total bathroom renovation- needed floor to ceiling tile, shower…read morearea and heated tile floor install. We receieved a very reasonable quote, Alex's team showed up every day until the work was completed. Lots of sloping angles and edges. This was excellent work, clean cut tiles, perfect grout lines and spacing. Highly recommend for a major tile job!

Mike is true professional. Prompt response and excellent communication. Clearly explains what…read morestains may be difficult to remove but works diligently to provide best service and outcome. Strongly recommend. Fair price awesome service.

I recently had a Turkish carpet cleaned by Tilton's and am extremely happy with their service…read more Initially a few small stains which weren't pointed out to them weren't removed, so they took it back immediately and redid the job very quickly. I highly recommend this company for getting items cleaned quickly, providing great customer service and having a very reasonable price.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more