Initially, Restoration 1 seemed responsive & concerned about mold in my home caused by a concealed leak, but the experience quickly deteriorated. What was presented as full mold removal turned out to be limited "dry-out" mitigation, an important distinction never made clear at contract signing. A job estimated at 3-4 days stretched to nearly three weeks, with unfulfilled appointments, late arrivals after I took time off work, and understaffed crews. Communication was poor. Technicians repeatedly cited insurance "approvals" as an obstacle, despite my carrier stating this was solely my responsibility and after I had already authorized full remediation. I was told the work was complete, only to discover visible black mold still present inside the wall cavity of my toddler's bedroom (see photo), requiring double the amount of demolition. They also charged for work that was not performed, such as detaching appliances that had already been moved to discover the leak. Third-party post-work air testing showed elevated & unsafe mold levels, and Restoration 1 never provided a clearance report, invoice, or written confirmation that the home was safe for habitation, despite multiple requests. It later became cleark they were working only to the initial insurance estimate rather than fully remediating the mold. Project management was disorganized, the project manager never identified themselves as such nor inspected the site in person, and coordination with the referring plumber did not occur - leaving time sensitive logistics up to me. Nearly a month later, I had not been contacted about reconstruction and I now have to hire another company to complete both remediation and reconstruction, so I cannot recommend Restoration 1. read more

Restoration 1 - Black mold in the wall of my toddler's bedroom left after Restoration 1 said the work was complete. - Damage Restoration Near Me - Denville, New Jersey

Well disappointed that this job cost over $3000. For water damage ceiling, with no mold & 2 months after the water damage from a sink upstairs that over filled A lot went wrong with this job and I'm going to update more after speaking with the company on Monday ( tomorrow). read more

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First time having water damage in our home, which caused a huge leak and hole to our first floor. Restoration1 came promptly, they were extremely knowledgeable and thorough explaining everything. Employees came to check throughout the week to ensure all was running smoothly. I would highly recommend this company to friends & family. Special thanks to Nick, Henri and Yermin-you guys really were a pleasure to work with, thank you for everything!! read more

I had two job with them first, I have to replace my siding on front side of my house , contractor removed siding and when he went to the store to buy siding, he can't find matching siding, they told me that this is special order for same color of siding or they can fix white colors siding and paint on it with similar color. If they are professional they should know before stating work that, they have to placed special order ahead of time. My second job is to fix my broken steps. First step should be leveling with landing. And it is not in the level. I chose them because they work with my insurance company. And my insurance company told me anything not fixed properly, as originally it is. If contractor contact them and explain they will approve it. I was keep asking contractors, to contact my insurance company, if you can not fix it properly. But he don't. He just want to finish job. read more

The left hand doesn't know what the right hand is doing. Lack of communication among them . They tell you one thing and do another. My insurance recommended them. Biggest mistake I ever did having them so call "fix" my water leak, which till now I am still having issues with. Rain comes in through my window frame . They painted and put in a flash. And still rain is coming through . They are not knowledgeable at all. They even told me my insurance would cover a new window which wasn't true . They were in a hurry to have me sign the contract . Thank God I read it and it said replacing windows which I remember my insurance adjuster saying no. But the manager said yes so if I signed it I would been left with a big debt. They painted my windows and ceilings and wall and their job was sloppy. They charged the insurance thousands of dollars for a lousy sloppy job. Frankly what they did any handyman could have done but a much better job . I literally had these men come three times and still they can't figure out the problem. I am going to have to hire real professionals to replace my windows. So avoid them unless you want to have a headache and bills. They are incompetent. read more

We had water damage in our kitchen and bathroom from our roof. Restoration restored our issues back to the original state. No issues, no mess and a smooth operation. read more

Stay away. Poor communication and lots of mystery charges, some of which are removed only if you review line by line and challenge, others are doubled down on and remain even if it is 100% clear the items were not completed. When you ask too many questions, they drop you and tell you they don't want to work with you anymore. Have never experienced anything before as poor as their approach. read more

They were very accommodating for our needs. Very patient. The staff was professional and kind.

I'm very upset about the service provided by Restoration 1. The trash is still sitting in my driveway which needs to be picked up. The paneling being ripped out when I requested (two time with two different people at Restoration 1) that it not be and when there was no reason for it to be is extremely frustrating and costly to fix. They said they were going to clean and disinfect the washer and dryer which was never done. They moved furniture that did not have to be moved and they did not move it with care, they tossed it on top of other items. They also said they would move the furniture back. The cost to fix the paneling and put everything back in its place is going to be $800. read more

This company helped following a flood in my Moms NJ home. They were timely, transparent and very supportive.

There are certain firms you never want to have to call, restoration/mitigation is high on that list. After a plumbing emergency, we had to get someone in fast and Steve at Restoration 1 was recommended by our plumber. After a REALLY bad experience years ago with a different service, "concerned" and "uncomfortable" were understatements. Steve came to check it out at our earliest convenience (we had to run out). He was calming, reassuring, and made me feel very comfortable that he was on top fixing our problem. Bottom line 1: Restoration 1 did a great job. They dried out the space, checked every day, and protected it from mold. Bottom line 2: Just as importantly, communication by every member of the team was excellent. At any and every point in time I knew what was being done, why, and what the path forward looked like from a mitigation standpoint. I highly recommend Restoration 1 of Morris County, though I never have to use them again! read more

Restoration 1 is the best! My basement flooded just before the Christmas. We noticed water 10am. I rushed home from work to try & clean the disaster. It was to overwhelming for me to handle. I cal Restoration 1 & they arrived within 20min to access the damage. They had a there team arrive 1hr after accessing the damage. Removed base molding that already had black mold growth within hours of water damage. Cut out sheetrock where needed, moped up all water & set up 20 fans ro dry out the entire basement. The guys came back everyday for 5 days including Chistmas Eve to test the air quality. No mold or mildew smell. They worked with me as my insurance did not cover the damage. I cannot thank you guys enough for your hard work & taking such great care of our home. THANK YOU RESTORATION 1! read more

What a great company this is. They were efficient, on time and extremely reliable. It's not often that you find a company with these many positives AND with a crew with great personalities. From the moment that Tyreek and Anthony stepped in my home I felt safe and that my home was in good hands. They talked to me while they did their work and were very accommodating to my schedule. Would recommend them to anyone! Thank you again guys! read more

I wouldn't recommend Restoration 1 (Morris county franchise) because we felt cheated on the amount we paid for the service. They did a good job of the clean up but they cheated us on the total bill. When they came in, they provided an estimate and when the final bill came, it was about 3 times the amount. We had to go through the painful process of negotiating with them and still ended up over paying. Very bitter process since our insurance company did not cover the claim and we ended up paying out of pocket. Note - our work was done in Nov 2013 and I posted a review in Feb 2014 but apparently on the wrong Restoration 1 franchise! I did not know that till now so I now am posting it on the correct page. read more

I usually don't write reviews for anybody but I can't say enough about this company I called Restoration 1 on Saturday when my water heater broke and damaged my carpeting , Walls, furniture It was crazy but all it took was a phone call and restoration took care of everything for us and even helped with our Insurance company to make sure they weren't going to be any out of pocket expense. These guys are great ! Thanks Again to there crew. read more

Restoration 1 is the best! Rob (all three Robs), John and Tyrone were great to work with. I had a waste pipe back up so it was a mess. In looking at the job, they also found water damage in the finished basement as well. Rob asked me if he could pull a little piece of the wainscoting and take a look. There was a tiny crack in one of the pipes and mold all over the wall. They cleaned everything up, sprayed the mold and removed all the debris. I would highly recommend them! read more

I requested a quote end of Nov. 2017 on their website and very promptly received a call to schedule the estimate which I was happy about. Shortly before the scheduled appointment, he texted and called to explain he had a small family emergency and said he'd call me back later that day to reschedule (of course I completely understood and said this was fine). A few days passed and had not heard from him so sent a text asking to reschedule the estimate. Never heard back about a month passed as we got busy with the holidays. A few weeks ago I emailed the woman who had initially emailed me, explained the situation, and asked to get an estimate scheduled again and still have not heard back. They may do great work and I was willing to give them a chance but so far this is not a company I'd want to give my business to. read more

Do yourself a favor & don't let your plumber recommend these thieves. The technicians aren't even certified as they have such a high turnover rate due to the worst management I've ever seen. They cut corners whenever having to clean mold or water damage. They make their fortune by lying about moisture readings. If you hire them make sure they do moisture readings in front of you because they love to have their outdated machines stay days on end so that the insurance company pays them extra when the machines don't normally have to stay as long. They leave moldy trash in your driveway for days before picking up the mess they make in your house. This business is so unprofessional its INSANE how the owner Derric Mitchell is a millionaire. Look into other companies instead like ServPro or United Waterproofing TRUST ME! . read more

This company is fantastic, they were assigned by our homeowner's insurance (USAA) to remediate water damage in our Morristown home. They responded immediately and came back for multiple visits, even on weekends. They communicated effectively during each stage of the process. The reps photographed the damage and submitted everything to the insurance company. I am so pleased with their work so far. Next week they will be back to finish the job. read more

Restoration 1 of Morris County is the best! Rob is extremely professional and efficient. He was polite, respectful, and informative. They completed the job in the allotted time and left everything extremely clean (you would even know they were there). I would highly recommend them!! read more

Very prompt response. Explained things well. Polite and calm in a stressful situation. Made dealing with this mess so much easier!