We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

I hired Rosie's Cleaning to perform a deep cleaning of a large house…read more I spent almost two hours describing the work and uploading pictures to explain the house adequately to Rosies to ensure they could handle the project. The pictures listed the required cleaning, especially the *chandeliers* - (See the attached DROPBOX link that was provided to Rosie's before she accepted the project). So, I understood when Rosie's raised the hourly rate from $165 to $200 after their review of the work. Only two of the three expected Rosie's employees arrived. I showed the staff the house because their office had not described the anticipated work. They seemed put off and said they had to call the office. Within twenty minutes, the office called me and told me they could not clean the chandeliers. Cleaning the chandeliers was a required item agreed to before the scheduled cleaning. if Rosie's couldn't provide this type of cleaning, that was understandable, but I required a company to clean the chandeliers. When I explained the pre-condition of the job, Rosie's agreed they would be able to clean the chandeliers. I explained the work required in detail and provided pictures to Rosie's before them accepting the job. WHY AGREE TO CLEAN THE CHANDELIERS IF YOUR COMPANY IS NOT EQUIPPED TO PERFORM THE TASK? As seen in the pictures and attached text messages, the Chandeliers were described in detail and discussed in voice calls, photos, and emails. https://www.dropbox.com/home/132%20Liberty%20Corner%20Road

Had our entire house painted (interior). Job was done extremely well, with great attention to…read moredetail . Could not be happier. House has a beautiful new fresh look.

Jack and his team did a great job painting our house. They did our entire nursery, and then touched…read moreup our windows, one door, and one wall in the kitchen. Jack was even able to color match a discontinued paint for us. He was a pleasure to have over and made sure to give me safety instructions on how to ventilate the room, given my pregnancy. I can't wait to have him back to paint the rest of the house!

Benjamin and crew did an amazing job installing new oak flooring and new steps in our 1910 home…read more Professional, responsive, fair priced, and very highly skilled at their craft!!

We can't express how happy we are with our floors!! Benjamin and his team did an incredible amount…read moreof work on our entire house the week we bought it. They took our grimy orange hardwoods and made them fresh and beautiful. They also put in new floors in our upstairs. I am so happy every time I look at them. Benjamin is so flexible, affordable, and knowledgeable. Granted our house is small, but it took them only a few days to do the ENTIRE house-- including ripping gross carpet and tile out. I am already telling everyone in the area to use him.

I'm very happy with the cleaning service I've received. She does an excellent job, is dependable,…read more thorough and pays attention to detail. My home always looks and smells wonderful when she's finished. I highly recommend her to anyone looking for reliable cleaning service.

GREAT JOB! VERY IMPRESSED! Reina and her team did a…read moreterrific job cleaning my home. Looking forward to bi-weekly cleaning

Great service. Had multiple conversations with the best outcome. Cost conscious no nickel and…read morediming you. Sent me an estimate for service. Came on time multiple times to finish the job quickly and promptly as discussed. No complaints and the crew was great.

JR Air Duct was professional, quick, and thorough in cleaning our dryer vent…read more We were satisfied with the work, and would recommend.

We recently called Bertoli to service a bath tub issue. Two maintenance people came and exhibited…read moreabsolutely no idea of what they were doing. In an effort to isolate , what they thought was an additional shut off valve, they proceeded to cut three holes in my ceiling. After not finding what they thought was there they tried to replace the pieces of the ceiling breaking half of them. Needless to say the job was not completed. One week later another maintenance man comes and fixes the issues and wonders why the other two cut my ceiling. He assured us Bertoli would fix the ceilings immediately. The end result is Bertoli office refused to repair any of THEIR damage unless we gave them another $895.00. This company is a disgrace to the township of Rockaway if they can't stand behind their incompetence. UPDATE - it's great to know that Bertoli immediately reached out to us to explain the miscommunication between us and will immediately take care of all issues. I appreciate the Bertoli response once they realized a mistake and poor communication among us was the real issue. Thanks for stepping up to the plate Bertoli.

Used to be good. Now, they're not. Bad communication, and don't keep their appointment times.read more

Good experience with Edward. Knowledgeable and arrived during the expected window. He seems busy…read morebut that's ok because thankfully the weather was still fairly cool. We had a clogged drain pipe so water was leaking into the pan below the HVAC unit. Eduard came and diagnosed the issue, fixed it quickly and it's been 1 week since and no issues. Price was reasonable because we pay for his expertise in being able to resolve the issue. Definitely recommend! Can't hurt to give him a call.

Wonderful HVAC Company! If I could give more stars I would! Answered my call within 30 minutes…read more Edward was extremely knowledgeable in HVAC. We had another service person that was trying to charge us $4000 for a circuit board we never needed. Edward came and immediately diagnosed the problem. He knew what he was doing and ordered the correct part. My aunt had her A/C fixed and we were so happy it was fixed properly. Her A/C unit is a huge top line unit from 17 years ago a Carrier Bryant and Edward was very confident and knew how to work on it. He was nice enough to give us pricing for a new unit or to fix the unit. No pressuring us into a new unit, her unit would cost over $20,000, with Edward Everything is itemized no guessing or giving me BS quotes. My A/C unit in my home is only around $ 10,000-$12,000 but it is nothing like her unit. I use to work for a service company 30 years ago and I would not even try to trouble shoot this unit it's so high tech. When someone like Edward comes around he is a gift from God because their are so many rip off artist's out there. Fair Pricing and Competent that is what you want! Thank you Edward! My family will be calling him for our heating and A/C problems for now on.

Had a backup of my septic late Friday evening which is a very unpleasant situation. On Saturday…read moremorning I called the company that I use to pump the septic and they told me they couldn't help (thanks for nothing Lakeland). Saw the good reviews for John Matthes so my wife made the call and spoke with Lisa who was great. She said not to worry, she would find a way to get someone out to help us that day. Joe showed up a few hours later and was clearly a bigger job than he expected but he knocked it out of the park. He also told me it looked like it wasn't pumped correctly the last time which was pretty disappointing to hear. As a side note Joe was driving one of the nicest septic trucks I have seen. Think it goes to show that these guys take good care of their equipment. All in all a great experience. Thanks Lisa for finding a way to squeeze us in and thanks Joe for taking care of business. John Matthes is definitely the company I will use for anything septic related going forward. No brainer, give them a try and see if you can trust the guys you are using today!

I am so pleased by the service that I received from John Matthes Septic Plumbing. I had neglected…read moremy septic tank for many years and of course developed a major problem. I thought that I was looking at a $20,000 fix. Due to other commitments, I also had a small window during which time I could have them help me. The receptionist was wonderful on the telephone. She said that she would reschedule some routine appointments to accommodate me and she did. The technician who came out was very knowledgeable, very pleasant and was able to clean out my tank by refilling it twice with the used water in order to remove the heavy sludge. He also helped me to figure out how to clear the lines to my gray water tank without me having to open it up. The whole experience was so much easier than I feared. I am very grateful and highly recommend these people!